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Public Google reviewers rate this highly and often mention warm, engaging activities and social events. Schedule a visit to confirm the fit.
based on 79 Google reviews
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Public Google reviewers rate Storypoint of Portage highly. Reviewers highlight: warm, engaging activities and social events, beautiful, well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
StoryPoint of Portage is frequently praised for its beautiful, resort-like atmosphere, engaging activities, and compassionate care staff. However, recent reviews highlight significant concerns regarding management, high staff turnover, and inconsistent service delivery, particularly regarding meal reliability and professional conduct.
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Key Review Excerpts
“The staff were always friendly and they the seemed like they actually cared, it was not just a job for them. The food was great, and the layout was perfect with everything within a circle so my Mom couldn't get lost.”
“The staff at Storypoint Portage are kind and professional. They have taken excellent care of my dad as he goes through the stages of dementia. We have been to several memory care facilities and this by far is the absolute best!”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several concerns regarding food safety (undated/unlabeled food), cleanliness of linen storage, and the secure storage of cleaning chemicals. There was also a specific investigation into a resident's care needs and hygiene that required a corrective action plan.
Allegation that Resident A's care needs were not met: resident found in bed with soiled incontinence product, urine stains on linen, and dried food on bed covers/carpet; allegation of significant weight loss due to inconsistent meals.
Clean linen storage room contained non-linen items (crutches, therapy equipment, personal items, etc.), posing a risk for cross-contamination.
Cleaning chemicals and paint supplies were found in unlocked cabinets in the memory care and assisted living units, accessible to residents.
Dishwasher sanitization records for the preceding three months were blank, making it impossible to verify if multi-use utensils were properly sanitized.
Multiple food items (juice, milk, condiments, meats, etc.) in the kitchen, memory care, and employee lounge refrigerators/freezers were found opened and undated; also, scoops were stored inside containers of sugar, corn starch, and flour.
Various food items in the kitchen were found undated and unlabeled; staff attempted to label items after being instructed to discard them.
Three employees did not have appropriate tuberculosis screening completed within 10 days of hire and before occupational exposure.
Dishwasher sanitation records were incomplete for the months of June, July, August, and September 2022.
One resident record lacked evidence of appropriate tuberculosis screening completed within 12 months of admission.
The facility failed to maintain a record of the meal census for the preceding 3-month period.
Senior Living Portage, LLC
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MI LARA — View Official Record
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