Stevens Park Health and Rehabilitation
Strong Medicare quality ratings; families often praise excellent pt/ot therapy team. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
While the rehabilitation therapy team is highly regarded, the facility has a history of serious complaints regarding basic patient care, including feeding assistance and medication management. We strongly advise families to conduct unannounced visits during off-hours to observe staff responsiveness and to ensure a clear communication plan is established with the administration.
Google Reviews
Google Reviews
36 reviews on Google“Stevens Park Health and Rehabilitation receives highly polarized feedback, with many families praising the therapy team and administrative leadership, while others report severe neglect and poor communication. While some residents experience compassionate care, multiple reports highlight critical failures in basic hygiene, medication management, and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Excellent PT/OT therapy team
- Professional and engaged administrative leadership
- Clean and well-lit facility environment
- Warm, attentive care reported by some families
Concerns
- Poor responsiveness and slow staff response times (mentioned by 4 reviewers)
- Inadequate assistance with feeding and basic hygiene (mentioned by 4 reviewers)
- Poor food quality and temperature issues (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your PT and OT therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing staff ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3What specific steps are taken during mealtimes to ensure food is served at the right temperature and that residents receive the assistance they need with eating?
- 4Can you describe the communication process between the administrative leadership and families, especially if we have a concern about daily care?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the protocol for contacting both the on-call physician and our family?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT team is excellent and they actually had a meeting to discuss goals, the plans, and insurance and discharge needs.”
“There are three queens that runs Stevens Park (Tina, Jan and Andrea). They are very professional and handled a lot of the responsibilities I could not handle on my own.”
“My medications were incorrectly dosed. When I received my medications (after checking out) I realized I was only getting HALF my meds which caused me not to be a”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stevens Park Health and Rehabilitation shows a pattern of building safety issues, particularly with fire safety systems appearing in multiple surveys, alongside recurring problems with food safety that occurred in both 2022 and 2025. The facility also had deficiencies in care planning and building systems. While all violations have correction dates from the provider, the repetition of fire safety and food safety issues across different survey periods suggests ongoing challenges with maintaining consistent compliance in these critical areas.
Sep 14, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 18, 2024Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 19, 2022Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Stevens Park Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 48 (Best)
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit stevensparkhealth.org
Medicare data downloads
Original nursing home datasets
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