Nursing HomeMedicaid Medicare 5-star

Stevens Park Health and Rehabilitation

Strong Medicare quality ratings; public reviewers often praise excellent pt/ot therapy team. Still worth an in-person visit.

820 Stevens Creek Road, Augusta, GA 30907|42 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 36 Google reviews

(706) 737-0350 Directions Website

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What this means for your family

Stevens Park Health and Rehabilitation has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: excellent pt/ot therapy team and professional and engaged administrative leadership. Review the component ratings and current source records before deciding.

Google Reviews

36 public Google reviews available

Stevens Park Health and Rehabilitation receives highly polarized feedback, with many families praising the therapy team and administrative leadership, while others report severe neglect and poor communication. While some residents experience compassionate care, multiple reports highlight critical failures in basic hygiene, medication management, and responsiveness to patient needs.

Quality Themes

Tap a score for details

Strengths

Excellent PT/OT therapy team
Professional and engaged administrative leadership
Clean and well-lit facility environment
Warm, attentive care reported by some families

Concerns

Poor responsiveness and slow staff response times (mentioned by 4 reviewers)
Inadequate assistance with feeding and basic hygiene (mentioned by 4 reviewers)
Poor food quality and temperature issues (mentioned by 3 reviewers)
Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 36 analyzed

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard wonderful things about your PT and OT therapy teams; could you tell us more about how they work with residents to maintain their mobility?
2How does the nursing staff ensure that medication schedules are strictly followed and double-checked for accuracy?
3What specific steps are taken during mealtimes to ensure food is served at the right temperature and that residents receive the assistance they need with eating?
4Can you describe the communication process between the administrative leadership and families, especially if we have a concern about daily care?
5What does a typical day of social activities and engagement look like for the residents here?
6In the event of a medical emergency during the night, what is the protocol for contacting both the on-call physician and our family?

Personalized based on this facility's data

Key Review Excerpts

“The PT/OT team is excellent and they actually had a meeting to discuss goals, the plans, and insurance and discharge needs.”

Long-term resident's family · 2019★★★★☆

“There are three queens that runs Stevens Park (Tina, Jan and Andrea). They are very professional and handled a lot of the responsibilities I could not handle on my own.”

Memory care family member · 2026★★★★★

“My medications were incorrectly dosed. When I received my medications (after checking out) I realized I was only getting HALF my meds which caused me not to be a”

Rehab patient · 2017★★☆☆☆

Source: 36 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.30hrs

Registered nurses for medical care

Total Nursing

3.81hrs

93%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

11%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility25.2%

Worse than Avg

Here

25.2%

13.9%

15.3%

Richmond

10.9%

Residents with depression symptoms

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

12.8%

11.3%

Richmond

10.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.0%

Richmond

88.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.2%

Better than Avg

Here

97.2%

93.5%

91.4%

Richmond

88.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

15.4%

19.9%

Richmond

14.7%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility20.6%

Worse than Avg

Here

20.6%

19.0%

15.8%

Richmond

13.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.5%

Better than Avg

Here

91.5%

82.0%

80.3%

Richmond

81.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.8%

Worse than Avg

Here

3.8%

1.6%

2.6%

Richmond

2.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility79.4%

Mixed vs Avgs

Here

79.4%

79.8%

78.4%

Richmond

77.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

Latest survey: 2 · well below GA avg (6.1)

Stevens Park Health and Rehabilitation shows a pattern of building safety issues, particularly with fire safety systems appearing in multiple surveys, alongside recurring problems with food safety that occurred in both 2022 and 2025. The facility also had deficiencies in care planning and building systems. While all violations have correction dates from the provider, the repetition of fire safety and food safety issues across different survey periods suggests ongoing challenges with maintaining consistent compliance in these critical areas.

Sep 14, 2025Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Feb 18, 2024Routine3 findings

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 19, 2022Routine1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stevens Park Health and Rehabilitation

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ethica Health

Chain Size

50 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 48 (Highest rating)

Ownership & Management

Owners

Health Scholarships INC

Owner · Organization

Community Health Systems INC

Owner (parent company) · Organization

Sheffield, Kimberly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cable, PaulOfficer / DirectorDennis, KathrynOfficer / DirectorNichols, JosephOfficer / DirectorRollins, RonnieOfficer / DirectorWall, JosephOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(706) 737-0350

stevensparkhealth.org

820 Stevens Creek Road

Augusta, GA 30907

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

36 reviews from families & visitors

Official Website

Visit stevensparkhealth.org

Medicare data downloads

Original nursing home datasets

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