Place at Martinez, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High staff turnover (54%)
Bottom 25% in GA · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
While the rehab therapy team is noted for being effective, the facility faces severe and recurring complaints regarding basic hygiene, staff responsiveness, and patient neglect. Families should conduct an unannounced visit to inspect the cleanliness and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
97 reviews on Google“The Place at Martinez receives highly polarized feedback, with many families reporting serious concerns regarding neglect, poor hygiene, and unprofessional staff behavior. While a minority of reviewers praise the rehab therapy team and individual staff members, the recurring reports of unresponsiveness, facility cleanliness issues, and inadequate patient care suggest significant systemic challenges.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Some individual staff members are kind and attentive
- Cleanliness noted in specific areas by some visitors
Concerns
- Inattentive or rude nursing and CNA staff (mentioned by 12 reviewers)
- Poor facility hygiene and presence of pests (mentioned by 5 reviewers)
- Unresponsive to call buttons or phone inquiries (mentioned by 6 reviewers)
- Outdated, poorly maintained building infrastructure (mentioned by 4 reviewers)
- Poor quality or inadequate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding building maintenance, what specific upgrades or renovations are currently planned for the facility infrastructure?
- 2How does your team ensure that call buttons are monitored and responded to promptly, especially during shift changes?
- 3Could you walk me through your current protocols for facility-wide hygiene and pest control to ensure a comfortable living environment?
- 4With the current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
- 5What steps are being taken to improve the variety and nutritional quality of the dining program for residents?
- 6Can you describe how you facilitate communication between the nursing staff and family members when there is a change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The nurses didn’t take care of his wounds causing this to happen. My father said they have young people working there that mistreated him for no reason.”
“There has been no PT done with her. She is like a zombie. She cannot even walk or talk anymore. So much different then what she was a week ago. There was bowel movement all over the bathroom and dried on her mattress.”
“The staff was great, but communication could be improved somewhat. It can be difficult to get them on the phone. They took great care of my family member, and kept us informed of all aspects of his care and rehabilitation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered deficiencies in November 2021 regarding living environment safety, meal planning, and infection control practices. The facility shows a concerning pattern with fire safety and building systems issues appearing across multiple surveys, including repeated problems with sprinkler system maintenance. While all deficiencies have correction dates, the recurring nature of safety violations warrants careful consideration during your visit.
Nov 21, 2025Routine13
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nov 21, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 21, 2024Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 15, 2022Routine1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Place at Martinez, the
for profit
Ownership & Management
Owners
Bell, Thomas
Owner
Oden, Wynee
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit theplaceinfo.com
Medicare data downloads
Original nursing home datasets
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