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Nursing HomeMedicaid Investigative

Steubenville Country Club Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

575 Lovers Lane, Steubenville, OH 4395354 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 5 Google reviews

5
4
3
2
1
Steubenville Country Club Manor Nursing Home in Steubenville, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (63%)
  • High RN turnover (70%)

Bottom 25% in OH · Below recommended RN staffing · $135,828 in fines

Source: Medicare data

What this means for your family

Given the serious concerns regarding rehabilitation consistency and billing accuracy, we strongly advise families to thoroughly vet the facility's service logs and insurance billing practices. It is recommended to seek alternative facilities that can provide documented evidence of consistent therapy and care delivery.

Google Reviews

Google Reviews

5 reviews on Google
Steubenville Country Club Manor receives highly critical feedback from families, with specific complaints regarding the quality of rehabilitation services and food. Reviewers have highlighted significant concerns about the lack of consistent care and potential billing discrepancies for services not rendered.

Quality Themes

Tap a score for details
Food1.0Staff3.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0Value1.0

Strengths

  • Staff described as okay by some
  • Facility location accessibility

Concerns

  • Poor quality of rehabilitation services

Rating Trends

Tap a year to see what changed

2343.02018(1)5.02020(1)1.02021(1)1.02023(2)3.02026(1)

Distribution · 6 analyzed

5
1
4
0
3
2
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1What specific steps is the facility taking to improve the dining experience and meal variety for residents?
  • 2How do you ensure clear and consistent communication between the nursing staff and family members regarding daily updates?
  • 3Could you walk us through the rehabilitation process and how you measure progress for residents working on mobility?
  • 4What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
  • 5What kind of daily activities or social events are planned to help residents stay engaged with one another?
  • 6How are you working to enhance the training and support for your frontline caregiving staff?

Personalized based on this facility's data


Key Review Excerpts

Awful! Food is awful, staff is okay, rehab is a disgrace, you walk in, the PT’s are only given a few minutes per client.

Grandchild of former resident · 2021☆☆☆☆

Rehab is a joke, my grandma was in there bf she died, supposed to see Jenn every 3 days, was living there for 5 months & only saw her 2 times But the insurance sure billed her for her services.

Grandchild of former resident · 2021☆☆☆☆
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

12

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility60.8%
Worse than Avg
Here
60.8%
US
93.4%
OH
92.6%
Jefferson
84.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OH
28.2%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility68.2%
Worse than Avg
Here
68.2%
US
95.5%
OH
94.5%
Jefferson
92.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
15.3%
OH
6.9%
Jefferson
13.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.5%
OH
9.4%
Jefferson
20.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
19.5%
OH
25.4%
Jefferson
18.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility34.8%
Worse than Avg
Here
34.8%
US
79.8%
OH
75.6%
Jefferson
73.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.2%
Worse than Avg
Here
48.2%
US
81.8%
OH
78.4%
Jefferson
73.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
OH
1.2%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Near state avg (10.1)
45 complaint-triggered
$135,828 in fines

This facility has a concerning pattern of repeated family complaints (49 out of 113 deficiencies were complaint-triggered), indicating ongoing problems with medication management, infection control, and resident safety. Issues with medication errors, accident prevention, and abuse reporting have persisted across multiple surveys from 2019 to 2024, suggesting systemic problems that continue despite corrections. While the facility addresses deficiencies when cited, the recurring nature of complaints and similar violations raise serious concerns about consistent quality of care.

Feb 13, 2025Routine
16
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Oct 2, 2024Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

May 30, 2024Complaint
13
0728Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 15, 2024Complaint
5
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Sep 21, 2023Complaint
2
0757Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Aug 2, 2023Complaint
2
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jul 7, 2023

$135,828

Payment Denial

Jul 7, 2023

72-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Steubenville Country Club Manor

Organization Type

for profit

Ownership & Management

Owners

Bolger, James

Owner

25%

Bolger, Rena

Owner

26%

Bolger, Stephen

Owner

25%

Boyle, Denise

Owner

25%

Key personnel

Bolger, JamesW-2 Managing EmployeeBoyle, DeniseW-2 Managing EmployeeBolger, JamesOfficer / DirectorBolger, RenaOfficer / DirectorBolger, StephenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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