Carriage Inn of Steubenville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews

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What this means for your family
While the facility is frequently praised for its physical therapy and clean environment, the recent trend of negative reviews regarding medical follow-up and management responsiveness is concerning. If you choose this facility, ensure you have a clear plan for regular family visits to monitor care quality and advocate for your loved one, as communication with management has been a recurring pain point.
Google Reviews
Google Reviews
50 reviews on Google“Carriage Inn of Steubenville receives highly polarized feedback, with many families praising the rehabilitation therapy team and nursing staff for their kindness and professionalism. However, a significant number of reviewers report serious concerns regarding inconsistent care, poor communication from management, and instances of neglect or unprofessional behavior by staff. Families should carefully weigh the positive experiences in the TCU against recurring reports of understaffing and inadequate attention to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and welcoming nursing staff
- Clean and well-maintained facility
- Helpful social work and admissions support
Concerns
- Understaffing and slow response times (mentioned by 3 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
- Inconsistent or unprofessional nursing care (mentioned by 5 reviewers)
- Lack of follow-up on family complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; what is your formal process for addressing family concerns or complaints once a resident is moved in?
- 2Given that some families have expressed concerns regarding the consistency of nursing care, what steps are you taking to ensure reliable communication and care continuity for residents?
- 3I see that physical and occupational therapy are highlighted as strengths here; how are those programs integrated into a resident's daily routine?
- 4With the current staffing levels, how do you manage response times for call lights to ensure residents receive timely assistance?
- 5I understand dining is a key part of daily life; what improvements are being made to the menu variety and meal temperature to ensure a better experience for residents?
- 6How does your team handle medical emergencies or sudden changes in health status during the evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was overwhelmingly helpful, kind, caring, patient with him. His medications were always given on time, especially his pain medication.”
“The staff here are extremely friendly and welcoming. They take their time to get to know you and your family and the needs of your loved one who stays here.”
“The doctor stopped by on the day my father was brought in to introduce himself. He was supposed to see him the following Thursday and never showed up. He wrote in my dad’s chart that he saw him and talked with the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Carriage Inn has faced recurring problems with families filing complaints about safety hazards, medication management, and infection control, with recent violations as late as October 2025. The facility shows a troubling pattern of deficiencies across multiple areas including safety supervision, medication errors, and basic care standards that have persisted over several years despite corrections being reported.
Feb 27, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Oct 23, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 18, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 13, 2024Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 19, 2022Routine7
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Carriage Inn of Steubenville
for profit
Ownership & Management
Owners
Brown & Murphy Holding Company INC
Owner · Organization
Bernsen, Kara
Owner
Bernsen, Kenneth
Owner
Huff, Joshua
Owner
Manning, Sarah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit capitalhealthcarenetwork.com
Medicare data downloads
Original nursing home datasets
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