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Nursing HomeMedicaid

Carriage Inn of Steubenville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3102 St Charles Drive, Steubenville, OH 43952120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 50 Google reviews

5
4
3
2
1
Carriage Inn of Steubenville Nursing Home in Steubenville, OH — Street View
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What this means for your family

While the facility is frequently praised for its physical therapy and clean environment, the recent trend of negative reviews regarding medical follow-up and management responsiveness is concerning. If you choose this facility, ensure you have a clear plan for regular family visits to monitor care quality and advocate for your loved one, as communication with management has been a recurring pain point.

Google Reviews

Google Reviews

50 reviews on Google
Carriage Inn of Steubenville receives highly polarized feedback, with many families praising the rehabilitation therapy team and nursing staff for their kindness and professionalism. However, a significant number of reviewers report serious concerns regarding inconsistent care, poor communication from management, and instances of neglect or unprofessional behavior by staff. Families should carefully weigh the positive experiences in the TCU against recurring reports of understaffing and inadequate attention to basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities7.0Meds7.0Memory2.0Comms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Friendly and welcoming nursing staff
  • Clean and well-maintained facility
  • Helpful social work and admissions support

Concerns

  • Understaffing and slow response times (mentioned by 3 reviewers)
  • Poor quality or cold food (mentioned by 3 reviewers)
  • Inconsistent or unprofessional nursing care (mentioned by 5 reviewers)
  • Lack of follow-up on family complaints (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(4)'21(1)'23(6)'25(9)'26(3)

Distribution · 46 analyzed

5
25
4
2
3
1
2
4
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; what is your formal process for addressing family concerns or complaints once a resident is moved in?
  • 2Given that some families have expressed concerns regarding the consistency of nursing care, what steps are you taking to ensure reliable communication and care continuity for residents?
  • 3I see that physical and occupational therapy are highlighted as strengths here; how are those programs integrated into a resident's daily routine?
  • 4With the current staffing levels, how do you manage response times for call lights to ensure residents receive timely assistance?
  • 5I understand dining is a key part of daily life; what improvements are being made to the menu variety and meal temperature to ensure a better experience for residents?
  • 6How does your team handle medical emergencies or sudden changes in health status during the evening and weekend shifts?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was overwhelmingly helpful, kind, caring, patient with him. His medications were always given on time, especially his pain medication.

Long-term resident's family · 2022★★★★★

The staff here are extremely friendly and welcoming. They take their time to get to know you and your family and the needs of your loved one who stays here.

Grandchild of resident · 2023★★★★★

The doctor stopped by on the day my father was brought in to introduce himself. He was supposed to see him the following Thursday and never showed up. He wrote in my dad’s chart that he saw him and talked with the family.

Family member · 2025★★☆☆☆
Source: 50 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility57.3%
Worse than Avg
Here
57.3%
US
12.1%
OH
28.2%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
19.5%
OH
25.4%
Jefferson
18.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.4%
OH
21.6%
Jefferson
16.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Jefferson
84.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.3%
OH
6.9%
Jefferson
13.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
14.4%
OH
5.8%
Jefferson
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
OH
78.4%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
79.8%
OH
75.6%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
OH
1.2%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (10.1)
11 complaint-triggered

Carriage Inn has faced recurring problems with families filing complaints about safety hazards, medication management, and infection control, with recent violations as late as October 2025. The facility shows a troubling pattern of deficiencies across multiple areas including safety supervision, medication errors, and basic care standards that have persisted over several years despite corrections being reported.

Feb 27, 2026Complaint
1
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Oct 23, 2025Complaint
4
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Dec 18, 2024Complaint
5
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 23, 2024Complaint
1
0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Mar 13, 2024Routine
16
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 19, 2022Routine
7
0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carriage Inn of Steubenville

Organization Type

for profit

Ownership & Management

Owners

Brown & Murphy Holding Company INC

Owner · Organization

Bernsen, Kara

Owner

Bernsen, Kenneth

Owner

Huff, Joshua

Owner

Manning, Sarah

Owner

Key personnel

Huff, JoshuaW-2 Managing EmployeeBernsen, KaraOfficer / DirectorBernsen, KennethOfficer / DirectorHuff, JoshuaOfficer / DirectorManning, SarahOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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