Sterling Care Hillhaven
Strong Medicare quality ratings; families often praise clean and odor-free facility. Still worth an in-person visit.
based on 139 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize cleanliness and a friendly, welcoming atmosphere for your loved one. However, families should be proactive in monitoring medical updates and communicating directly with doctors, as multiple reviewers have noted difficulties with medical transparency and responsiveness.
Google Reviews
Google Reviews
139 reviews on Google“Families considering Sterling Care Hillhaven will find a facility widely praised for its exceptionally clean, fresh-smelling environment and a warm, welcoming nursing staff. While many long-term residents and rehab patients thrive here, some families have reported serious concerns regarding medical negligence, such as pressure sores, and difficulties communicating with doctors or management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and odor-free facility
- Compassionate and attentive nursing staff
- Effective and professional rehabilitation/therapy team
- Welcoming and friendly administrative staff
Concerns
- Negligence regarding wound care and pressure sores (mentioned by 2 reviewers)
- Difficulty communicating with doctors and management (mentioned by 3 reviewers)
- Unresponsive call lights and delayed assistance (mentioned by 2 reviewers)
- Loss or misplacement of resident personal items/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community through their responses; how do you ensure that families are kept just as closely informed about daily updates or changes in care?
- 2We have heard great things about how clean and pleasant the facility is; what are your specific protocols for maintaining that high standard of cleanliness and odor control?
- 3How does the nursing team manage medication administration to ensure everything is accurate and timely for every resident?
- 4In the event of a medical emergency or a sudden change in health, what is the specific process for communicating with the attending physician and notifying our family?
- 5What steps are in place to ensure that call lights are answered promptly and that residents receive timely assistance when they need it?
- 6How does the facility handle the care of skin integrity and wound prevention for residents who may be at risk?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff took great care of my wife. The Social Worker Ardina is very good at her job. She helped me so much.”
“My mothers nurse Folasade, the nursing director Ignatus, the social worker Ardina and the therapy team of DeVaughn, Erica and Genevieve were ALL wonderful.”
“The staff at Hillhaven is excellent and my pleasure to work with. My father has never felt as comfortable as he felt with the Hillaven staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sterling Care Hillhaven shows recurring fire safety and smoke control deficiencies across multiple surveys, with families filing complaints that triggered inspections in 2024. The facility has ongoing issues with fire alarm systems, sprinkler maintenance, and smoke barriers that have persisted from 2018 through 2025, alongside problems with wound care and staff training, though all violations have correction dates.
Jun 9, 2025Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 18, 2024Complaint6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Meet other general requirements that are deficient.
May 25, 2022Routine21
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 13, 2018Routine6
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Sterling Care Hillhaven
for profit
Chain Affiliation
Sterling Care
6 facilities nationwide
Chain avg rating: 4.3/5 · Rank 3 of 6 (Best)
Ownership & Management
Owners
Hillhaven Operator Holdco, LLC
Owner · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Siyo Holdings LLC
Owner (parent company) · Organization
Grunbaum, Yoni
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit sterlingcarehealth.com
Medicare data downloads
Original nursing home datasets
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