Riderwood Village
Strong Medicare quality ratings; families often praise vibrant social community and activities. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
Riderwood Village offers an excellent environment for active seniors and high-quality rehabilitation services, making it a strong choice for those needs. However, families should exercise caution regarding the financial contract; ensure you have legal clarity on deposit refund timelines before signing, as multiple families have reported significant delays in getting funds returned.
Google Reviews
Google Reviews
49 reviews on Google“Riderwood Village is widely praised for its expansive, resort-like campus, vibrant social atmosphere, and variety of activities for independent living residents. However, families should be aware of significant concerns regarding the facility's financial policies, specifically regarding long delays in refunding deposits, as well as logistical complaints about navigation and elevator access.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social community and activities
- Beautiful, well-maintained campus
- Excellent rehabilitation services
- Variety of dining options
Concerns
- Significant delays and difficulty in receiving deposit refunds after move-out (mentioned by 2 reviewers)
- Difficult campus navigation and confusing building numbering (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high CMS rating for staffing, how do you ensure that the care remains personalized as residents' needs change?
- 2We've heard wonderful things about the social atmosphere here; could you tell us more about the variety of daily activities and how residents get involved?
- 3The campus looks beautiful; are there any tips for navigating the different buildings so we don't get lost during our visits?
- 4Since the dining options are a highlighted strength, how much choice do residents have with their daily meals?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care and notifying the family?
- 6We want to make sure we understand the full financial picture; could you walk us through the billing process and how move-out deposits are handled?
Personalized based on this facility's data
Key Review Excerpts
“My mother moved out in November, over 60 days ago, and Riderwood has not refunded the roughly $180,000 she is owed from her deposit. We need that money to pay for her care. Be forewarned if you go here that they will not be transparent, and getting them to follow their contracts is a struggle.”
“My 93 year old grandmother fell and broke her shoulder... My grandmother received the best care she could receive at a rehab center.”
“Lost residents and visitors walking around to find their apartments. It seems like they do not like numbering buildings. Even their map consists of jumbled letters.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riderwood Village shows persistent issues with fire safety systems, electrical systems, and resident rights across multiple surveys, with families filing at least one complaint about transfer notifications. The facility has repeatedly struggled with fire alarm maintenance, sprinkler systems, and emergency power equipment, with these same problems appearing in 2019, 2023, and 2025. While all deficiencies show correction dates, the recurring pattern of identical fire safety violations suggests ongoing maintenance challenges that families should discuss during visits.
Sep 22, 2025Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Oct 18, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 18, 2023Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Feb 7, 2019Routine12
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Riderwood Village
for profit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 8 of 17 (Best)
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit ericksonseniorliving.com
Medicare data downloads
Original nursing home datasets
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