Stephenville Rehabilitation and Wellness Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy team. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
This facility's strong rehab therapy team and clean environment make it a good option for post-surgical recovery. However, families should closely monitor nutritional intake and verify all insurance billing paperwork, as multiple recent reviewers have reported issues with food quality and administrative errors.
Google Reviews
Google Reviews
64 reviews analyzed“Families considering this facility will find a highly-regarded rehabilitation and therapy department and a staff frequently praised for being compassionate and welcoming. However, recent reviews highlight significant concerns regarding food quality, inconsistent medication/care delivery, and administrative issues involving insurance billing and communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy team
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Welcoming and professional admissions process
Concerns
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Understaffing and neglected basic care (mentioned by 2 reviewers)
- Administrative and insurance billing errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated responses, often repeating the same phrases for different 5-star reviews. Negative reviews are met with a standardized script that directs the reviewer to call a specific staff member.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab team; could you tell us more about how they work with residents to meet their mobility goals?
- 2What are some of the favorite daily activities or social events that keep the residents engaged and connected with each other?
- 3How do you ensure that residents receive consistent, attentive care during the night shifts and when the facility is at higher capacity?
- 4Could you walk us through the dining experience, specifically how you manage nutritional needs and menu variety for different dietary requirements?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health status after hours?
- 6We noticed your admissions process is very professional; how do you handle communication with families regarding billing or insurance updates to ensure everything stays transparent?
Personalized based on this facility's data
Key Review Excerpts
“Best therapy department there is. You can depend on them to care, treat, and get you back to where you need.”
“The meals were inedible, with staff dismissing concerns about her nutrition, despite her doctor emphasizing its importance for recovery after surgery. Basic care, like baths and wound care, was neglected, and physical therapy appointments were often missed due to being “too busy” or underst”
“Staff from entry to the residence, room, were pleasant, friendly, and asked if we knew where we going, and the name of the person we were visiting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing reports that triggered 8 complaint-based deficiencies across recent surveys. The most recurring issues involve fire safety and building safety systems, dining services quality and timing, and medication management errors. While all violations have correction dates, problems persist across multiple surveys, including repeated fire safety deficiencies and ongoing dining quality issues that families have specifically complained about.
Sep 4, 2025Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Sep 4, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 29, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Routine6
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 29, 2024Complaint5
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 29, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF STEPHENVILLE, LLC
JANA SANDERS
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 11 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit lonestarrehabilitationandwellness.com
Medicare data downloads
Original nursing home datasets
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