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Nursing HomeMedicaid Investigative

Stanley Total Living Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

514 Old Mount Holly Road, Stanley, NC 28164106 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 30 Google reviews

5
4
3
2
1
Stanley Total Living Center Nursing Home in Stanley, NC — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in NC · Meets national RN staffing standard · Above recommended total nurse staffing · $74,828 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility is highly regarded for its memory care unit and dedicated nursing staff, making it a strong contender for those specific needs. However, families should be aware of recurring complaints regarding food quality and inconsistent patient care. We recommend scheduling a tour during a weekend or off-peak hour to observe staff-to-resident interactions firsthand and asking specifically about their process for addressing family concerns.

Google Reviews

Google Reviews

30 reviews analyzed
Stanley Total Living Center receives polarized feedback, with many families praising the compassionate, dedicated nursing staff and the supportive memory care unit. However, multiple reviewers have raised serious concerns regarding the quality of the food, inconsistent care standards, and unprofessional behavior from some staff members. Families should carefully weigh the positive reports of staff dedication against the recurring complaints about patient care and communication.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean9.0Activities8.0MedsN/AMemory9.0Comms4.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Supportive memory care unit
  • Clean and well-maintained facility
  • Effective physical therapy services

Concerns

  • Poor quality or unappealing food (mentioned by 3 reviewers)
  • Lack of professional or attentive care for residents (mentioned by 4 reviewers)
  • Issues with admissions process and communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'20(4)'22(3)'24(5)'26(2)

Distribution

5
18
4
3
3
1
2
1
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed how much the management engages with feedback from families online; how do you typically communicate updates or changes regarding a resident's care to us?
  • 2The nursing staff seems very highly regarded for their dedication; how do you ensure that this level of attentive care is maintained during shift changes?
  • 3Could you tell me a bit more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
  • 4What specific programs or daily activities are available to keep residents engaged and active within the community?
  • 5In the event of a medical emergency or a sudden change in health status during the night, what is the protocol for notifying the family and providing immediate care?
  • 6Since the memory care unit is noted for being very supportive, what specialized training does the staff receive to assist residents with cognitive needs?

Personalized based on this facility's data


Key Review Excerpts

The memory care unit has been absolutely amazing. From the moment our loved one moved to STLC, everything has been nothing short of phenomenal.

Memory care family member · 2026★★★★★

The only downside is the food. I sure wish nursing/assisted living homes could figure out a way to prepare food that is tasty.

Assisted living resident's family · 2024★★★★★

I’ve had clients stay there for rehab who say the physical therapists were good. As far as I’ve seen in my visits it’s a decent place with a caring staff and their teamwork and dedication shows for itself.

Professional visitor · 2025★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.09hrs
OK
Registered nurses for medical care
Total Nursing
5.25hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility41.7%
Worse than Avg
Here
41.7%
US
15.3%
NC
20.2%
Gaston
22.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
14.4%
NC
16.4%
Gaston
18.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.5%
NC
21.5%
Gaston
23.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
NC
5.4%
Gaston
10.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NC
91.7%
Gaston
95.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
15.4%
NC
14.1%
Gaston
12.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
NC
80.1%
Gaston
84.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
NC
78.1%
Gaston
85.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Gaston
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
2penalties
Well below state avg (5.6)
6 complaint-triggered
$74,828 in fines

Families filed complaints that triggered serious deficiencies in 2023 regarding abuse protection, resident rights, and care planning, though these issues appear corrected. The facility shows recurring problems with building safety systems, electrical systems, and fire safety equipment across multiple surveys. While most deficiencies have correction dates, the pattern of safety violations and complaint-triggered care concerns warrants careful consideration during any visit.

Jan 8, 2026Routine
1
0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 25, 2024Routine
12
0880SevereCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0726SevereCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0341MinorCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0914MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0916MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 25, 2024Complaint
3
0689Moderate

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

May 23, 2023Complaint
3
0580SevereCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 23, 2023Routine
6
0133MinorCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Federal Penalties

Fine

Oct 25, 2024

$31,967

Fine

May 23, 2023

$42,861

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stanley Total Living Center

Organization Type

for profit

Ownership & Management

Key personnel

Abernathy, JudithOfficer / DirectorBaker, DanaOfficer / DirectorCrotts, AllisonOfficer / DirectorDefelice, JenniferOfficer / DirectorGantt, DerrickOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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