Stanley Total Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NC · Meets national RN staffing standard · Above recommended total nurse staffing · $74,828 in fines · Very few deficiencies
What this means for your family
This facility is highly regarded for its memory care unit and dedicated nursing staff, making it a strong contender for those specific needs. However, families should be aware of recurring complaints regarding food quality and inconsistent patient care. We recommend scheduling a tour during a weekend or off-peak hour to observe staff-to-resident interactions firsthand and asking specifically about their process for addressing family concerns.
Google Reviews
Google Reviews
30 reviews analyzed“Stanley Total Living Center receives polarized feedback, with many families praising the compassionate, dedicated nursing staff and the supportive memory care unit. However, multiple reviewers have raised serious concerns regarding the quality of the food, inconsistent care standards, and unprofessional behavior from some staff members. Families should carefully weigh the positive reports of staff dedication against the recurring complaints about patient care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Supportive memory care unit
- Clean and well-maintained facility
- Effective physical therapy services
Concerns
- Poor quality or unappealing food (mentioned by 3 reviewers)
- Lack of professional or attentive care for residents (mentioned by 4 reviewers)
- Issues with admissions process and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management engages with feedback from families online; how do you typically communicate updates or changes regarding a resident's care to us?
- 2The nursing staff seems very highly regarded for their dedication; how do you ensure that this level of attentive care is maintained during shift changes?
- 3Could you tell me a bit more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 4What specific programs or daily activities are available to keep residents engaged and active within the community?
- 5In the event of a medical emergency or a sudden change in health status during the night, what is the protocol for notifying the family and providing immediate care?
- 6Since the memory care unit is noted for being very supportive, what specialized training does the staff receive to assist residents with cognitive needs?
Personalized based on this facility's data
Key Review Excerpts
“The memory care unit has been absolutely amazing. From the moment our loved one moved to STLC, everything has been nothing short of phenomenal.”
“The only downside is the food. I sure wish nursing/assisted living homes could figure out a way to prepare food that is tasty.”
“I’ve had clients stay there for rehab who say the physical therapists were good. As far as I’ve seen in my visits it’s a decent place with a caring staff and their teamwork and dedication shows for itself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered serious deficiencies in 2023 regarding abuse protection, resident rights, and care planning, though these issues appear corrected. The facility shows recurring problems with building safety systems, electrical systems, and fire safety equipment across multiple surveys. While most deficiencies have correction dates, the pattern of safety violations and complaint-triggered care concerns warrants careful consideration during any visit.
Jan 8, 2026Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 25, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 25, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 23, 2023Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 23, 2023Routine6
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Oct 25, 2024
$31,967
Fine
May 23, 2023
$42,861
Ownership & Operations
Who Operates This Facility
Stanley Total Living Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit stanleytotallivingcenter.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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