St Therese of Woodbury LLC
Strong Medicare quality ratings; families often praise beautiful, clean, and modern facility. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recent increase in reports regarding slow response times and rough handling is concerning. If you choose this facility, we strongly recommend that family members visit frequently, especially during evening and weekend hours, to monitor the level of care provided to your loved one.
Google Reviews
Google Reviews
62 reviews on Google“St. Therese of Woodbury is a visually appealing, modern facility that receives high praise for its physical environment and therapy services. However, it faces significant, recurring criticism regarding inconsistent nursing care, slow response times to call buttons, and unprofessional staff behavior, particularly within the transitional care unit. Families should be aware of a stark divide between the facility's aesthetic quality and the reported reliability of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and modern facility
- Effective physical and occupational therapy teams
- Spacious and well-appointed living areas
- Responsive management when addressing specific concerns
Concerns
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Inconsistent or poor quality of nursing care (mentioned by 5 reviewers)
- Understaffing and disorganized operations (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how do you ensure that response times to call buttons remain consistent throughout all shifts?
- 2I noticed that medication management is a key focus area; could you walk me through your process for ensuring accuracy and timely delivery of medications for residents?
- 3With the recent health inspection results, what specific steps is the leadership team currently taking to improve those internal processes?
- 4I see that management is active in responding to feedback online; how do you typically handle and resolve concerns raised by family members once they are brought to your attention?
- 5What measures are in place to foster a professional and supportive environment for your staff, ensuring that every resident receives consistent, high-quality care?
- 6Since the facility is known for its beautiful and modern living spaces, what kind of daily social or therapeutic activities are organized to help residents make the most of these common areas?
Personalized based on this facility's data
Key Review Excerpts
“The worst thing that happened to him is that a night employee (who was late in responding to his call button), was so physically rough with him that he was shell-shocked for the remainder of the stay.”
“My 91-year-old father stayed at St. Therese Transitional Care Unit for 19 days... Physical therapists worked with him to restore his strength and balance. A social worker assessed his emotional well being and coordinated with family members.”
“Were there a few hiccups along the way? Yes—but no place is perfect. Some things my grandmother didn’t initially bring up because she didn’t want to “bother” the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Therese Of Woodbury shows concerning patterns with families filing seven complaint reports, including serious issues around pressure ulcer care that has recurred multiple times. The facility struggles most with fire safety systems, infection control, and quality of care, with deficiencies appearing across multiple surveys. While all violations have correction dates, the recurring nature of key care issues warrants careful consideration during your visit.
Mar 20, 2025Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 17, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine13
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 11, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 27, 2023Routine12
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 10, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Payment Denial
Sep 17, 2024
4-day denial
Payment Denial
Jun 13, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
St Therese of Woodbury LLC
nonprofit
Chain Affiliation
Saint Therese Senior Communities
4 facilities nationwide
Chain avg rating: 4.5/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Saint Therese Communities
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit sainttherese.org
Medicare data downloads
Original nursing home datasets
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