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Strong Medicare quality ratings; public reviewers often praise beautiful, clean, and modern facility. Still worth an in-person visit.
based on 62 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
St Therese of Woodbury LLC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, clean, and modern facility and effective physical and occupational therapy teams. Review the component ratings and current source records before deciding.
St. Therese of Woodbury is a visually appealing, modern facility that receives high praise for its physical environment and therapy services. However, it faces significant, recurring criticism regarding inconsistent nursing care, slow response times to call buttons, and unprofessional staff behavior, particularly within the transitional care unit. Families should be aware of a stark divide between the facility's aesthetic quality and the reported reliability of daily patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 65 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The worst thing that happened to him is that a night employee (who was late in responding to his call button), was so physically rough with him that he was shell-shocked for the remainder of the stay.”
“Were there a few hiccups along the way? Yes—but no place is perfect. Some things my grandmother didn’t initially bring up because she didn’t want to “bother” the staff.”
“My Mom is stayed here for transitional care after surgery it's a nice and newer place which is great. There were some issues at first with her care but the leadership team called me and addressed my concerns and answered all my questions.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
St Therese Of Woodbury shows concerning patterns with families filing seven complaint reports, including serious issues around pressure ulcer care that has recurred multiple times. The facility struggles most with fire safety systems, infection control, and quality of care, with deficiencies appearing across multiple surveys. While all violations have correction dates, the recurring nature of key care issues warrants careful consideration during your visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Payment Denial
May 29, 2026
2-day denial
Payment Denial
Sep 17, 2024
4-day denial
St Therese of Woodbury LLC
nonprofit
Saint Therese Senior Communities
4 facilities nationwide
Chain avg rating: 4.5/5 · Rank 4 of 4 (Lowest rating)
Owners
Saint Therese Communities
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
62 reviews from families & visitors
Official Website
Visit sainttherese.org
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