St Paul Elder Services, INC
Strong Medicare quality ratings; families often praise compassionate, dedicated nursing and hospice staff. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
While many families report excellent experiences with hospice and nursing staff, the facility has faced serious allegations regarding neglect and slow response times in the rehab unit. When touring, we strongly recommend asking for specific protocols regarding call-light response times and how the facility ensures consistent hygiene and medication oversight for residents.
Google Reviews
Google Reviews
23 reviews on Google“St. Paul Elder Services receives highly polarized feedback, with some families praising the compassionate nursing and hospice care, while others report serious concerns regarding neglect and medication errors. Recent positive reviews highlight the facility's amenities and activities, but critical reports from the rehab unit describe significant issues with hygiene, call-light response times, and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, dedicated nursing and hospice staff
- Engaging activities and outings
- Well-maintained common areas and amenities
- Strong sense of community
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Poor communication between staff and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing and hospice staff here; how do you ensure that same level of dedicated care is maintained during shift changes?
- 2What is the best way for us to stay in regular contact with the nursing team to ensure we are always updated on our loved one's health?
- 3How do you manage the call button system to ensure that staff can respond quickly to residents' needs, especially during the night?
- 4Could you walk us through your specific protocols for medication management and how you prevent any errors in administration?
- 5We love the idea of a strong sense of community here; what kind of engaging activities or local outings do the residents typically participate in?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“I am so thankful to the Lord God for the caring support of the nursing staff (especially Amanda, Marianne, Jill, Sam and Jesse) and the extra special attention from the Hospice team.”
“My grandfather was not showered for a week even though he asked daily. Food was brought cold. Waited an hour + for assistance after pushing the call button.”
“New here but enjoying all the facility has to offer. Two prepared meals per day in dining room. Easy to get to know staff and others who live here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies involving resident protection from abuse and neglect reporting requirements. The facility shows persistent issues with fire safety systems, building construction, and electrical systems across multiple surveys from 2023-2025. While all deficiencies have correction dates, the recurring pattern of fire safety violations suggests ongoing building maintenance challenges that families should discuss during visits.
Mar 26, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 2, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 20, 2024Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Feb 22, 2023Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
St Paul Elder Services, INC
nonprofit
Chain Affiliation
Franciscan Sisters of Christian Charity
3 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit stpaulelders.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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