Little Chute Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 76 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $30,109 in fines
What this means for your family
While some families report excellent outcomes with the therapy team, there is a consistent pattern of reports regarding slow response times to call lights and understaffing. We strongly recommend that you visit during off-hours or weekends to observe staffing levels yourself and ask management specifically about their fall prevention protocols and how they handle communication when issues arise.
Google Reviews
Google Reviews
76 reviews on Google“Little Chute Health Services receives highly polarized reviews, with some families praising the staff as sensational and caring, while others report critical failures in basic care and communication. Significant concerns persist regarding chronic understaffing, slow response times to call lights, and inconsistent cleanliness. Families considering this facility should be aware of the stark contrast between positive experiences with therapy teams and reports of neglect regarding medical needs and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional therapy team
- Warm, friendly nursing staff
- Clean and comfortable room environments
- Strong, compassionate long-term care for some residents
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Inadequate hygiene and cleanliness in rooms (mentioned by 4 reviewers)
- Poor communication and unreturned calls from management (mentioned by 4 reviewers)
- Poor quality or inappropriate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the CMS staffing rating of 5 stars, how do you ensure that staff are consistently available to provide timely assistance when a resident calls for help?
- 2I noticed some feedback regarding room cleanliness; could you walk me through your daily and deep-cleaning protocols for resident living spaces?
- 3What steps are being taken to improve communication between the management team and families, especially regarding timely updates on a resident's care?
- 4How does the kitchen team handle dietary preferences or specific nutritional needs to ensure mealtime is an enjoyable and healthy experience for residents?
- 5With 12 recent state violations, what specific changes or quality improvement plans has the facility implemented to address these findings and ensure resident safety?
- 6Could you describe the variety of daily activities and social events available to residents, and how you encourage participation for those who may be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My grandpa needs his toe and possibly his foot removed because this place dosen't know what an infection looks like. The wound care doctor told my mom the black was honey ointment they put on it, it dosen't come off because of course that was a lie.”
“He pushes his call light to get help with transfers to his wheelchair, and the bathroom. When he pushes his call light nobody comes to his aid for 30 to 45 minutes. By that time he's on the floor because he keeps falling.”
“I absolutely love it here! When I came here I felt I was hardly alive and now I feel blessed enough to truly live everyday of my life!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Little Chute Health Services has concerning patterns of repeated care quality issues, with families filing 10 complaints that triggered federal inspections. The facility shows recurring problems with accident prevention and safety supervision, medication management, and treatment care planning across multiple surveys from 2023-2026. While the facility has corrected identified deficiencies when cited, the persistent recurrence of safety and care quality issues, particularly those prompting family complaints, suggests ongoing operational challenges that warrant careful consideration.
Jan 20, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Jul 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 1, 2025Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have an externally vented heating system.
Mar 27, 2024Routine10
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 27, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Little Chute Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 40 of 58
Ownership & Management
Owners
Nshr Operations LLC
Owner · Organization
Arrowhead 123 LLC
Owner (parent company) · Organization
The Lane Morrell Bowen Trust
Owner (parent company) · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit littlechutehs.com
Medicare data downloads
Original nursing home datasets
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