St Ottos Care Center
Strong Medicare quality ratings; families often praise friendly and engaging staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the facility is praised for its activities and friendly staff, the reports of medication errors and poor communication are significant red flags. We strongly advise families to ask for a detailed plan on how the facility manages medication safety and to clarify the expected response time for after-hours communication with nursing staff.
Google Reviews
Google Reviews
10 reviews on Google“St. Ottos Care Center receives conflicting feedback regarding the quality of care and communication. While some families appreciate the friendly staff and active engagement programs, others report serious concerns regarding medication errors and a lack of responsiveness from nursing staff during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and engaging staff
- Active resident involvement programs
Concerns
- Poor communication and lack of follow-up from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star staffing rating, how do you ensure that family members receive consistent, proactive updates regarding their loved one's daily health status?
- 2I noticed that active resident involvement is a strength here; could you walk me through a typical afternoon and how you encourage residents to participate in those programs?
- 3What is your standard protocol for keeping families informed when there is a change in a resident's medication regimen or health plan?
- 4With your excellent CMS health inspection rating, how do you maintain such high standards of care while managing the day-to-day medical needs of all 86 residents?
- 5Could you describe the process for how nursing staff communicates with families after a medical concern or incident has been addressed?
- 6How does your team balance the high level of clinical care required with the personalized attention that residents need to feel truly at home here?
Personalized based on this facility's data
Key Review Excerpts
“The whole staff is friendly. They give great personal care to their residents. They have activities and really put effort into involving residents and visitors.”
“I just want to say when my dad was there the short time that he was there he wasn't taken care of as good ashe should of been and they were giving him a medications that he wasn't supposed to have at the same time”
“I was assured that I would get a return call. I waited until 11pm and still didn't get a call back so I went to bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Ottos Care Center has 10 deficiencies across recent surveys, primarily involving building safety systems and resident care quality. The facility has struggled with fire safety equipment maintenance, heating/ventilation systems, and emergency preparedness across multiple inspections. Recent care issues include medication management, physical therapy services, and proper treatment protocols. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though building safety concerns have recurred.
Dec 4, 2025Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 8, 2024Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 8, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
St Ottos Care Center
for profit
Ownership & Management
Owners
Bernander, Brian
Owner
Bernander, Krista
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit stottos.org
Medicare data downloads
Original nursing home datasets
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