St Luke Residential Health Care Facility INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
- High staff turnover (57%)
- High RN turnover (56%)
Bottom 25% in NY · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility's physical therapy department is highly regarded, the recurring reports of neglect, unaddressed falls, and poor communication are critical red flags. If you are considering this facility, we strongly advise you to conduct unannounced visits and specifically ask for their protocols regarding incident reporting and family notification.
Google Reviews
Google Reviews
24 reviews on Google“St. Luke Residential Health Care Facility Inc. receives highly polarized feedback, with families reporting significant concerns regarding patient safety, neglect, and poor communication. While some families praise the physical therapy department and individual staff members for their compassion, others describe alarming incidents of unaddressed falls, medical mismanagement, and a lack of dignity in resident care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy staff
- Helpful and compassionate individual CNAs
- Effective short-term rehab outcomes for some patients
Concerns
- Neglect and lack of supervision leading to falls (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Medical mismanagement and slow response to health issues like UTIs (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on safety, what specific protocols and supervision measures are in place to prevent resident falls and ensure timely assistance?
- 2I noticed that communication is a top priority for our family; what is the standard process for keeping families updated on changes in a loved one's health status or medication adjustments?
- 3How does your nursing team coordinate with the physical and occupational therapy departments to ensure that the progress made during rehab is maintained throughout the rest of the day?
- 4Could you walk me through how your staff is trained to handle and escalate medical concerns, such as signs of infection, to ensure they are addressed promptly?
- 5I see that you occasionally respond to feedback online; how do you use that family input to improve the daily experience and professionalism within the facility?
- 6What does the daily activity schedule look like for residents who are looking for consistent social engagement and stimulation?
Personalized based on this facility's data
Key Review Excerpts
“The Physical therapy and Occupational therapy department has excellent staff. They do exceptional work. I was a patient and was impressed with the compassion and care they show patients.”
“My mother was at St. Luke's for short-term rehab after an accident. She received wonderful care. The nurses and staff were exceptional at keeping me informed and very helpful with suggestions to keep her progress going after discharge.”
“Had a client here in 'rehab' with a broken hip. She fell during the night, facility did not inform family. Nurse LAUGHED in families face when they requested an ambulance stating nothing was wrong.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Luke Residential Health Care has significant concern with families filing 14 complaints triggering federal inspections, resulting in 40 total deficiencies across recent surveys. The most recurring issues involve accident prevention and safety supervision, resident rights violations, and fire safety problems including malfunctioning sprinkler systems. While all deficiencies show correction dates, the pattern of repeated complaints about basic care standards and safety suggests ongoing operational challenges that families should investigate thoroughly before placement.
Mar 14, 2025Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Dec 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 9, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 13, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Apr 9, 2021Routine12
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jan 18, 2019Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
St Luke Residential Health Care Facility INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit stlukehs.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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