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Nursing HomeMedicaid Investigative

St. Joseph's Rehabilitation and Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

401 North 18thstreet, Norfolk, NE 6870183 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 26 Google reviews

5
4
3
2
1
St. Joseph's Rehabilitation and Care Center Nursing Home in Norfolk, NE — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 5)

Below average in NE · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

The facility is praised for its welcoming atmosphere and engaging activities, making it a potentially good fit for social residents. However, because there are conflicting reports regarding staff quality and food, we recommend scheduling a tour during a weekend or mealtime to observe the care environment firsthand.

Google Reviews

Google Reviews

26 reviews on Google
St. Joseph's Rehabilitation and Care Center receives polarized feedback, with many recent reviews praising the facility's welcoming atmosphere and dedicated staff. However, some families have expressed significant concerns regarding staff quality and food service, suggesting that experiences can vary considerably.

Quality Themes

Tap a score for details
Food1.0Staff6.0CleanN/AActivities9.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Warm and welcoming environment
  • Effective therapy programs
  • Engaging activities for residents

Concerns

  • Poor staff quality and unprofessionalism (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02016(1)4.02017(2)4.02018(11)4.82019(4)1.02024(1)5.02025(2)4.42026(7)

Distribution · 28 analyzed

5
19
4
2
3
1
2
2
1
4

How They Respond to Reviews

39%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that the facility has a strong reputation for its therapy programs and activities; could you walk me through a typical daily schedule for a resident and how you encourage participation?
  • 2With the current staffing ratings, what steps is the leadership team taking to ensure consistent, professional care and support for residents throughout the day and night?
  • 3I see that you actively engage with families through your online review responses; how do you maintain that open line of communication when concerns arise regarding day-to-day care?
  • 4Given the recent focus on improving the dining experience, could you tell me more about how you handle meal service and accommodate individual dietary preferences or nutritional needs?
  • 5What is your protocol for handling medical emergencies or changes in a resident's health status, and how quickly are family members typically notified?
  • 6Regarding the recent health inspection reports, what specific improvements or changes have been implemented to ensure the highest standard of safety and care for the 83 residents here?

Personalized based on this facility's data


Key Review Excerpts

Such a charming place. When you walk in it just feels comfortable. Its not depressing like most care facilities. Staff is very helpful and caring

Visitor/Family · 2026★★★★★

Great place to take your loved ones, wonderful therapy and fun activities

Family member · 2026★★★★★

If anywhere else, my aunt would have never received the love and care that she did at St. Jo. When change came, my anger almost moved her due to my inability to accept those changes. Thankful that I took a step back and evaluated me, then trusted God to work out the change.

Long-term resident's family · 2025★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
15.3%
NE
19.1%
Madison
14.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility39.7%
Worse than Avg
Here
39.7%
US
19.4%
NE
26.3%
Madison
19.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
12.1%
NE
4.3%
Madison
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NE
96.1%
Madison
91.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.4%
Worse than Avg
Here
85.4%
US
93.4%
NE
92.9%
Madison
91.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
14.4%
NE
19.5%
Madison
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.4%
Better than Avg
Here
92.4%
US
79.8%
NE
75.9%
Madison
70.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.5%
Worse than Avg
Here
70.5%
US
81.8%
NE
80.5%
Madison
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NE
2.3%
Madison
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (6.7)
11 complaint-triggered

St. Joseph's Rehabilitation and Care Center shows persistent deficiency patterns across all three surveys, with families filing complaints that triggered investigations into resident rights violations and abuse reporting failures. The facility repeatedly struggles with food safety and handling, fire safety systems, and infection control measures. While the facility corrects cited issues, the same problems consistently reappear in subsequent inspections, suggesting ongoing systemic challenges in maintaining consistent care standards.

Apr 29, 2026Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 3, 2026Routine
8
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Mar 3, 2026Complaint
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Dec 17, 2024Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Nov 28, 2023Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Nov 28, 2023Complaint
2
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St. Joseph's Rehabilitation and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 275 of 328

Ownership & Management

Owners

Gateway Healthcare LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Key personnel

Burnam, SoonManaging Control - Governing BodyHelenthal, TaraManaging Control - Governing BodyJorgensen, DavidManaging Control - Governing BodySato, AmiManaging Control - Governing BodyBurnam, SoonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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