Heritage of Bel Air
Strong Medicare quality ratings; families often praise attentive and knowledgeable nursing staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
Heritage of Bel Air is a strong candidate for families prioritizing active engagement and responsive nursing care. While the facility receives high marks for cleanliness and staff support, we recommend scheduling a tour during a weekend or evening to verify that the staffing levels remain consistent with the high praise noted in weekday reviews.
Google Reviews
Google Reviews
10 reviews on Google“Heritage of Bel Air is frequently praised for its attentive nursing staff and active engagement programs that help residents participate in daily activities. Families appreciate the clean environment and the proactive support provided by social workers during the transition from rehab back to home care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and knowledgeable nursing staff
- Active engagement in resident activities
- Clean and well-maintained facility
- Proactive social work support
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a 3/5 rating for health inspections; could you walk me through the steps you have taken recently to address those specific areas and ensure consistent compliance?
- 2Given that you have 108 residents, how do you ensure that the social work support remains proactive and personalized for each individual family?
- 3The reviews frequently highlight how active and engaging your daily activities are; could you share what a typical afternoon looks like for a resident who enjoys staying busy?
- 4With a 4/5 staffing rating, how does your nursing team coordinate with families to keep us updated on any changes in our loved one's health status?
- 5Since the facility is well-maintained, what is your process for handling routine maintenance or room upgrades to ensure the environment remains comfortable for long-term residents?
- 6In the event of a sudden medical need, what is the protocol for coordinating care with local hospitals, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is very friendly and knowledgeable and always willing to help with your loved one! Beautiful facility and always enough staff to cover the halls/rooms!”
“They always tried to help and get him going to activities and such. Nursing was very helpful and made sure his needs were met. Clean environment. Social work, worked to help get him the help he needed when he went back home.”
“Mom got great care. Nursing staff always there for her needs. She also enjoyed the activities which they made sure she got to. Great home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage of Bel Air shows concerning patterns with recurring deficiencies across three consecutive surveys in infection control, medication management, and safety hazards, indicating persistent operational challenges. A family filed a complaint about accident hazards in 2023, and the same safety issue reappeared in 2024. While all deficiencies have correction dates, the repeated violations in core care areas suggest ongoing quality concerns that warrant careful evaluation.
Jul 31, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 30, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jul 25, 2023Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 25, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Heritage of Bel Air
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 16 of 22
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit heritagebelair.com
Medicare data downloads
Original nursing home datasets
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