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Nursing HomeMedicaid Investigative

St Joseph Chateau

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

811 North 9th Street, Saint Joseph, MO 6450169 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 30 Google reviews

5
4
3
2
1
St Joseph Chateau Nursing Home in Saint Joseph, MO — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)

Below average in MO · Below recommended RN staffing · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

While the facility is praised for its social services and clean environment, the recent report of restricted visitation and poor communication is a significant red flag. We strongly recommend that families tour the facility and ask specifically about their policy on family communication and visitation rights to ensure they align with your expectations.

Google Reviews

Google Reviews

30 reviews on Google
St. Joseph Chateau receives highly polarized feedback, with recent reviews highlighting a strong social services department and a resident-centered atmosphere. However, serious allegations regarding communication barriers, restricted visitation, and lack of transparency during end-of-life care suggest significant concerns for families prioritizing open access to their loved ones.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Highly responsive and caring social services staff
  • Resident-centered care philosophy
  • Small, clean facility environment
  • Improved management culture under recent leadership

Concerns

  • Communication barriers and restricted family visitation

Rating Trends

Tap a year to see what changed

2345.0'15(1)3.04.5'19(2)3.03.4'23(5)4.64.0'25(8)5.0'26(1)

Distribution · 31 analyzed

5
22
4
1
3
1
2
0
1
7

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent leadership changes, what specific steps are you taking to improve communication and transparency with families?
  • 2I noticed the staffing rating is currently low; how are you ensuring that residents receive consistent, high-quality attention throughout the day and night?
  • 3Since family visitation has been a point of adjustment, what is your current policy for keeping us connected and involved in our loved one's daily life?
  • 4I appreciate that your team is active in responding to feedback online; how do you incorporate that family input into your day-to-day care plans?
  • 5With a smaller community of 69 residents, how do you foster a sense of belonging and keep everyone engaged in meaningful daily activities?
  • 6How does your nursing team coordinate with outside specialists or handle urgent medical needs to ensure residents are safe and well-monitored?

Personalized based on this facility's data


Key Review Excerpts

They have the greatest social worker here. Tanya goes above all others for the residents. She cares more than anyone social worker I've seen in this area.

Local Guide · 2024★★★★★

When the new director took over a couple years ago this place started to feel like a real home again for my mom.

Family member · 2023★★★★★

They refused to allow us to talked to our loved one and when they did allow it they monitored our call then hung up on us. They would not allow us to visit even though we tried several times.

Family member · 2025☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
2.71hrs
66%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility68.4%
Worse than Avg
Here
68.4%
US
12.1%
MO
16.7%
Buchanan
31.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility63.5%
Worse than Avg
Here
63.5%
US
15.4%
MO
23.6%
Buchanan
19.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility71.8%
Worse than Avg
Here
71.8%
US
93.4%
MO
84.4%
Buchanan
93.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
19.5%
MO
25.4%
Buchanan
22.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
MO
19.1%
Buchanan
13.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
MO
18.9%
Buchanan
13.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
81.8%
MO
65.9%
Buchanan
75.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (12.0)
12 complaint-triggered

Families filed reports triggering 14 deficiencies at St Joseph Chateau, including recent concerns about proper transfer procedures and resident rights. The facility has persistent issues with fire safety systems, infection control, and resident rights that appear across multiple surveys, though all violations show correction dates. With 82 total deficiencies across 11 surveys, this indicates ongoing compliance challenges requiring careful consideration.

Sep 11, 2025Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

May 7, 2025Routine
4
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

Aug 27, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 5, 2024Routine
27
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0523Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure that HVAC heat units are suspended and out of the reach of patients and can be shut off if unit is working improperly.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Dec 19, 2023Complaint
4
0562Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide immediate access to any resident.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 5, 2023Complaint
2
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Joseph Chateau

Organization Type

for profit

Chain Affiliation

Chain Name

Vertical Health Services

Chain Size

16 facilities nationwide

Chain avg rating: 1.6/5 · Rank 9 of 17

Ownership & Management

Owners

Vhs Mo Opco Holdings LLC

Owner · Organization

Miller, William

Owner (parent company)

Key personnel

North 9th Street Consulting LLCManagerAbbas, MarghoobManagerClark, KristaManagerDilworth, JamesManagerMiller, WilliamManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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