St Joe Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (97%)
- High RN turnover (100%)
Below average in MO · Below recommended RN staffing · Very high staff turnover · Worst in SHAFIQ MALIK chain · No penalties on record
What this means for your family
While the facility has undergone recent cosmetic renovations, the recurring reports of medication errors, hygiene neglect, and poor staff responsiveness are critical red flags. If you are considering this facility, we strongly recommend conducting unannounced visits and asking specifically about their medication administration protocols and current staff-to-resident ratios.
Google Reviews
Google Reviews
36 reviews on Google“St Joe Manor receives highly polarized reviews, with some families praising the facility's recent cosmetic updates and attentive staff, while others report severe neglect and unprofessionalism. Critical concerns include reports of poor hygiene, medication errors, and staff indifference toward residents' basic needs. Families considering this facility should be aware of the significant inconsistency in care quality described by different reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility lobby and interior updates
- Some staff members described as caring and team-oriented
- Clean environment reported by some visitors
Concerns
- Poor hygiene and sanitation (soiled clothing, odors) (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Inadequate staffing or slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent updates to the lobby and interior, how are you working to ensure that the same high standard of cleanliness is maintained in the residents' personal living areas and clothing?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through your current process for medication administration to ensure accuracy and prevent delays for residents?
- 4How does your leadership team foster a supportive and professional culture among the staff to ensure that every resident receives kind and respectful care?
- 5What does a typical daily activity schedule look like for residents, and how do you encourage participation to keep everyone socially engaged?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is your communication process for keeping family members informed and involved?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law's bathroom smelled like death, I went to the nurses station to let them know, they did nothing about it, I had to take care of it myself.”
“My mother was there for rehab. Was there only a week and they hadn't given her any of her meds that I dropped off. It put her in kidney failure and she ended up in the hospital ICU for 6 weeks.”
“St joe has done a lot of updates to the facility. They have re done the lobby and it looks amazing. They are continuing it though the building.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Joe Manor has recurring deficiencies across multiple surveys, with families filing complaints about infection control and neglect reporting failures. The facility repeatedly struggles with fire safety systems, care planning and assessments, and medication management. While all deficiencies show correction dates, the same issues resurface consistently across 2022-2025 surveys, suggesting ongoing operational challenges that families should investigate during visits.
Feb 13, 2025Routine16
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 26, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 11, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 6, 2022Routine14
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ownership & Operations
Who Operates This Facility
St Joe Manor
for profit
Chain Affiliation
Shafiq Malik
9 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 8 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit stjoemanor.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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