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Nursing HomeMedicaid

St Francis Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

33 Everett St, Fond Du Lac, WI 5493590 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 8 Google reviews

5
4
3
2
1
St Francis Home Nursing Home in Fond Du Lac, WI — Street View
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What this means for your family

While the facility has a history of providing quality rehabilitation and spiritual support, the recent reports of medication mismanagement are a major red flag. If you are considering this facility, you must ask for a detailed plan on how they coordinate with outside physicians and ensure timely delivery of essential medications.

Google Reviews

Google Reviews

8 reviews on Google
St. Francis Home receives conflicting feedback, with past residents praising the rehabilitation care and spiritual environment, while recent families report significant issues with medication management and communication. Recent reviewers highlight dangerous delays in receiving prescribed pain medication and a lack of coordination with outside medical providers.

Quality Themes

Tap a score for details
FoodN/AStaff3.0CleanN/AActivities10.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Access to on-site chapel and religious services
  • Effective rehabilitation therapy programs
  • Supportive environment for long-term residents

Concerns

  • Inconsistent medication delivery and management (mentioned by 2 reviewers)
  • Poor communication between staff and families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(1)1.52025(2)4.82026(5)

Distribution · 8 analyzed

5
5
4
1
3
0
2
1
1
1

How They Respond to Reviews

88%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a beautiful on-site chapel; how are religious services integrated into the daily schedule for residents?
  • 2Could you walk me through your current process for medication administration and how you ensure accuracy for residents who need daily support?
  • 3What is your preferred method for keeping families updated on their loved one's health status, and how do you ensure that communication remains consistent?
  • 4Given the importance of rehabilitation therapy here, how do you tailor those programs to meet the specific long-term goals of each resident?
  • 5With 11 recent state violations on record, what specific steps has the leadership team taken to improve oversight and ensure higher standards of care moving forward?
  • 6I see that you actively respond to feedback online; how does that input from families help you make tangible changes to the daily experience here?

Personalized based on this facility's data


Key Review Excerpts

I was at St. Francis Home in 2019 and I received the best care and I was able to go to Chapel for mass and for a visit.

Rehab patient · 2024★★★★★

Complete lack of communication. The medical staff seems to think the can go against patients regular doctors orders. Completely cutting medication that patient has been taking for 30 years.

Family member · 2025☆☆☆☆

Pain Meds come from Waupun. Did not arrive on Friday. Was told would have to wait until Monday to get anything. Offered an ice pack

Resident · 2025★★☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.4%
Worse than Avg
Here
33.4%
US
19.4%
WI
25.0%
Fond du lac
21.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
15.3%
WI
19.9%
Fond du lac
11.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
12.1%
WI
5.2%
Fond du lac
12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
19.5%
WI
16.8%
Fond du lac
20.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
WI
95.6%
Fond du lac
97.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
Fond du lac
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.8%
WI
82.2%
Fond du lac
85.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
WI
86.6%
Fond du lac
88.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Fond du lac
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (9.8)
9 complaint-triggered

St. Francis Home shows concerning patterns with repeated failures in protecting residents from abuse and neglect, as families have filed multiple complaints about these issues across several years. The facility has recurring problems with medication management, safety hazards, and infection control that persist from survey to survey. While all deficiencies show correction dates, the repeated nature of core safety issues, particularly the ongoing complaints about abuse reporting and accident prevention, suggests systemic challenges that warrant careful consideration before placement.

Apr 21, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 18, 2024Routine
17
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jul 29, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 11, 2024Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 9, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 13, 2023Routine
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0131Potential for harm · Pattern

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Francis Home

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ssm Health

Chain Size

2 facilities nationwide

Chain avg rating: 3.0/5 · Rank 2 of 2 (Worst) (Best)

Ownership & Management

Key personnel

Anderson, SueManaging Control - Governing BodyBass, PaigeManaging Control - Governing BodyBeardmore, DanielManaging Control - Governing BodyBell, JudithManaging Control - Governing BodyBrown, MaryManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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