St Francis Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews

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What this means for your family
While the facility has a history of providing quality rehabilitation and spiritual support, the recent reports of medication mismanagement are a major red flag. If you are considering this facility, you must ask for a detailed plan on how they coordinate with outside physicians and ensure timely delivery of essential medications.
Google Reviews
Google Reviews
8 reviews on Google“St. Francis Home receives conflicting feedback, with past residents praising the rehabilitation care and spiritual environment, while recent families report significant issues with medication management and communication. Recent reviewers highlight dangerous delays in receiving prescribed pain medication and a lack of coordination with outside medical providers.”
Quality Themes
Tap a score for detailsStrengths
- Access to on-site chapel and religious services
- Effective rehabilitation therapy programs
- Supportive environment for long-term residents
Concerns
- Inconsistent medication delivery and management (mentioned by 2 reviewers)
- Poor communication between staff and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a beautiful on-site chapel; how are religious services integrated into the daily schedule for residents?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy for residents who need daily support?
- 3What is your preferred method for keeping families updated on their loved one's health status, and how do you ensure that communication remains consistent?
- 4Given the importance of rehabilitation therapy here, how do you tailor those programs to meet the specific long-term goals of each resident?
- 5With 11 recent state violations on record, what specific steps has the leadership team taken to improve oversight and ensure higher standards of care moving forward?
- 6I see that you actively respond to feedback online; how does that input from families help you make tangible changes to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“I was at St. Francis Home in 2019 and I received the best care and I was able to go to Chapel for mass and for a visit.”
“Complete lack of communication. The medical staff seems to think the can go against patients regular doctors orders. Completely cutting medication that patient has been taking for 30 years.”
“Pain Meds come from Waupun. Did not arrive on Friday. Was told would have to wait until Monday to get anything. Offered an ice pack”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Francis Home shows concerning patterns with repeated failures in protecting residents from abuse and neglect, as families have filed multiple complaints about these issues across several years. The facility has recurring problems with medication management, safety hazards, and infection control that persist from survey to survey. While all deficiencies show correction dates, the repeated nature of core safety issues, particularly the ongoing complaints about abuse reporting and accident prevention, suggests systemic challenges that warrant careful consideration before placement.
Apr 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 18, 2024Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 29, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 9, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 13, 2023Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Ownership & Operations
Who Operates This Facility
St Francis Home
nonprofit
Chain Affiliation
Ssm Health
2 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 2 (Worst) (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit ssmhealth.com
Medicare data downloads
Original nursing home datasets
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