Nursing HomeMedicaid Medicare 5-star

Harbor Haven Health & Rehabilitation

Strong Medicare quality ratings; public reviewers often praise caring and friendly nursing staff. Still worth an in-person visit.

459 E 1st Street, Fond Du Lac, WI 54935|85 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 25 Google reviews

(920) 929-3500 Directions Website

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What this means for your family

Harbor Haven Health & Rehabilitation has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: caring and friendly nursing staff and effective physical therapy services. Review the component ratings and current source records before deciding.

Google Reviews

30 public Google reviews available

Harbor Haven Health & Rehabilitation receives polarized feedback, with some residents praising the attentive staff and quality rehab services, while others report significant issues with understaffing and medical oversight. Families should be aware of recurring complaints regarding slow response times for basic assistance and concerns about the facility's ability to manage complex medical conditions.

Quality Themes

Tap a score for details

Strengths

Caring and friendly nursing staff
Effective physical therapy services
Comfortable room accommodations
Appreciated holiday events and meals

Concerns

Chronic understaffing leading to slow response times for basic needs (mentioned by 3 reviewers)
Inconsistent assistance with hygiene and toileting (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 30 analyzed

How They Respond to Reviews

16%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the high CMS staffing rating, how do you ensure that staff are consistently available to assist with immediate needs like toileting and hygiene throughout the day and night?
2I noticed some families have shared feedback regarding communication; what is your standard process for keeping families updated on their loved one's daily status and any changes in care?
3Since your team has been recognized for hosting wonderful holiday events and meals, could you tell me more about how you encourage residents to participate in these social activities?
4With physical therapy being a noted strength here, how do you tailor those rehabilitation programs to ensure residents maintain their mobility and independence?
5Could you walk me through the protocols for medication management to ensure accuracy and timely administration for residents?
6I noticed the facility occasionally responds to feedback online; how do you use that input from families to improve the daily experience for your residents?

Personalized based on this facility's data

Key Review Excerpts

“I think the staff is phenomenal every time I need help to the restroom or to take a shower they’re always there”

Rehab patient · 2023★★★★★

“On average it would take staff 30 minutes to be available to assist. The staff is very friendly. The facility appears to be understaffed.”

Long-term resident's family · 2021★★★☆☆

“My mom went here after a stroke. They have a caring staff, good food, and a great physical therapist. Nothing fancy, but a nice place outside to sit in a garden as well.”

Long-term resident's family · 2018★★★★☆

Source: 30 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.08hrs

Registered nurses for medical care

Total Nursing

4.31hrs

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

10%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility25.5%

Worse than Avg

Here

25.5%

15.4%

15.8%

Fond du lac

13.9%

Residents whose walking got worse

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

14.1%

18.4%

Fond du lac

15.7%

Residents with depression symptoms

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

12.8%

5.7%

Fond du lac

11.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.5%

Better than Avg

Here

13.5%

19.5%

16.9%

Fond du lac

22.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility17.8%

Better than Avg

Here

17.8%

19.0%

24.6%

Fond du lac

22.7%

Residents vaccinated for the flu

↑ Higher is better

This Facility89.1%

Worse than Avg

Here

89.1%

95.5%

95.0%

Fond du lac

95.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

79.8%

82.2%

Fond du lac

85.2%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

82.0%

86.5%

Fond du lac

88.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.2%

Fond du lac

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

Latest survey: 0 · well below WI avg (9.8)

1 complaint-triggered findings

Harbor Haven has persistent fire safety and building maintenance issues, with deficiencies appearing across multiple surveys from 2022 to 2025, including problems with smoke barriers, sprinkler systems, and emergency preparedness. Families have filed complaints that triggered investigations, including one serious incident involving failure to report suspected abuse and another regarding inadequate pain management. While all violations show correction dates, the recurring pattern of safety deficiencies suggests ongoing operational challenges that warrant careful consideration.

Apr 23, 2025Routine8 findings

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Feb 21, 2024Routine5 findings

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Feb 21, 2024Complaint1 finding

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Dec 21, 2022Routine7 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor Haven Health & Rehabilitation

Organization Type

government

Ownership & Management

Owners

Fond Du Lac County

Owner · Organization

100%

Key personnel

Fond Du Lac CountyManagerAnton, MaryManagerRadmer, MarkManagerWeber, LisaManagerFond Du Lac CountyTrustee of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(920) 929-3500

harborhavenfdl.com

459 E 1st Street

Fond Du Lac, WI 54935

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

25 reviews from families & visitors

Official Website

Visit harborhavenfdl.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.