St Croix Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While recent reviews suggest the facility is physically beautiful and well-managed, the serious allegations of neglect and poor hygiene from 2023 warrant caution. When touring, we strongly recommend asking for specific details on current staffing ratios and how the facility ensures consistent communication between nursing shifts.
Google Reviews
Google Reviews
9 reviews on Google“St. Croix Health Center receives polarized feedback, with recent reviews praising the facility's cleanliness, spacious private rooms, and helpful administrative staff. However, older reviews from 2023 raise severe concerns regarding chronic understaffing, poor hygiene practices, and inadequate medical care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Pristine, well-maintained facility
- Spacious private rooms
- Helpful administrative support during transitions
- Effective rehab therapy team
Concerns
- Chronic understaffing leading to neglect (mentioned by 2 reviewers)
- Poor communication between nursing shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your 5-star staffing rating, how do you ensure that staff members remain consistently available and attentive to residents' needs throughout the entire day?
- 2I noticed some feedback regarding communication between shifts; what specific systems or hand-off protocols do you use to ensure important updates about my loved one are shared effectively across the nursing team?
- 3Given the recent health inspection results, what steps is the facility currently taking to address those specific areas and improve your overall compliance rating?
- 4The private rooms here are noted for being quite spacious and well-maintained; how do you encourage residents to personalize these spaces to help them feel more at home?
- 5Could you walk me through how your team coordinates with the rehab therapy department to ensure residents are meeting their physical goals while also staying engaged in daily social activities?
- 6In the event of a medical emergency or an urgent change in health status, what is your standard process for notifying family members and coordinating with local medical services?
Personalized based on this facility's data
Key Review Excerpts
“The facility is beautiful with large private rooms for each resident. The staff have been AMAZING and provide the best care and support possible.”
“This facility is very clean and well kept. The residents are greatly cared for and the staff is well qualified and thorough in the care provided.”
“They were always short staffed and had poor communication with the different shifts of nurses, and CNAs. My Mom lost over 30#s in 6 months, had bruising of unknown origins, got a pressure sore on her toe, had pneumonia, a UTI and had an eye infection.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Croix Health Center has persistent recurring issues across all three surveys, with fire safety systems and food handling being the most problematic areas appearing repeatedly over two years. The facility also shows concerning patterns in resident care quality, medication management, and infection control. While all deficiencies have correction dates, the repeated violations in critical safety areas suggest ongoing operational challenges that families should carefully consider.
Dec 3, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 18, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 30, 2023Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
St Croix Health Center
government
Ownership & Management
Owners
St Croix County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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