Deerfield Care Center, LLC
Strong Medicare quality ratings; families often praise compassionate and professional staff. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
While some families report a compassionate experience, there are very serious and consistent recent allegations regarding neglect and medication protocols. We strongly advise you to conduct an unannounced visit and ask specifically about their policies on patient mobility, hydration, and end-of-life medication monitoring.
Google Reviews
Google Reviews
7 reviews on Google“Deerfield Care Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding end-of-life care, hydration protocols, and physical assistance. While some families praise the staff for their compassion and professionalism, others report serious allegations of neglect and improper medication management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Beautiful facility environment
- High-quality meal service
Concerns
- Allegations of neglect regarding hydration and physical assistance (mentioned by 2 reviewers)
- Concerns regarding end-of-life medication management and monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a perfect response rate to online feedback; how does that open line of communication help you improve the daily experience for residents?
- 2Given the high staffing rating, what specific protocols do you have in place to ensure residents receive consistent, hands-on assistance with hydration and mobility throughout the day?
- 3Could you walk me through your current process for medication management and monitoring, especially regarding end-of-life care, to ensure residents are always comfortable and closely observed?
- 4With your beautiful facility environment, what kind of daily activities or social programs are available to keep residents engaged and active?
- 5Since health inspection scores can fluctuate, what specific steps is the leadership team taking to address the recent state violations and ensure consistent quality of care?
- 6How does your team coordinate with families to provide updates and peace of mind regarding a loved one's medical status and daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The team came along side of our raw emotions, and the hard decisions that have to be made. All the staff at Deerfield are not only professionals, they do their jobs with love.”
“Furthermore I have recorded the nurses administering morphine and instantly leaving the room, not monitoring the patient as per legal requirements.”
“You can consider them dead as it will only be a short period of time before your loved one develops bed sores from them not getting her up and then they'll start giving her morphine to treat the pain they caused from lack of movement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaint reports, resulting in deficiencies related to infection control, daily care assistance, treatment quality, and medication management in the most recent survey. Fire safety and food handling issues have persisted across multiple inspections from 2023 to 2024, suggesting ongoing operational challenges. While all deficiencies have correction dates, the recurring problems and recent family complaints warrant careful consideration during your visit.
Feb 18, 2026Routine4
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 27, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nov 27, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 20, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Deerfield Care Center, LLC
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 17 of 20
Ownership & Management
Owners
Phm New Richmond Senior Housing INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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