St Clara's Rehab & Senior Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Critically understaffed (RN) · Worst in HERITAGE OPERATIONS GROUP chain · No penalties on record
What this means for your family
While the facility is physically beautiful and clean, the recurring reports of medication errors and staffing issues are significant red flags. We strongly recommend that you conduct unannounced visits during weekends or evenings to observe actual staff responsiveness and ask for a detailed explanation of their medication administration protocols.
Google Reviews
Google Reviews
19 reviews on Google“St. Clara's Rehab & Senior Care presents a stark contrast in experiences, with some families praising the facility's cleanliness and friendly atmosphere, while others report severe concerns regarding medication management and staffing. Critics highlight a lack of personal connection and responsiveness, while supporters describe the environment as beautiful and well-managed. Prospective families should be aware of significant allegations regarding neglect and unprofessional communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Beautiful indoor and outdoor common areas
- Friendly and attentive staff (noted by some reviewers)
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 2 reviewers)
- Poor medication management and over-sedation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
- 2Can you walk me through your current medication management process and how you ensure accuracy and safety for residents who require complex daily regimens?
- 3I noticed the facility has beautiful common areas; how do you encourage residents to socialize and participate in daily activities to ensure they stay engaged and active?
- 4Given the recent focus on improving communication, what is your standard process for keeping family members updated on changes in their loved one's health or care plan?
- 5How does your team coordinate with outside physicians and specialists to ensure that medical care is consistent and that any concerns regarding over-medication are proactively addressed?
- 6What steps is the leadership team taking to address the recent CMS staffing ratings and ensure that every resident receives the consistent, personalized attention they deserve?
Personalized based on this facility's data
Key Review Excerpts
“The staff was kind from what I saw but but I absolutely hate the way they treated my loved one. Do not send your loved ones here! They over-medicated my loved one and they couldn’t even stay awake long enough for visits.”
“Witnessed MANY breaks they took being on their cell phones at the desk while call lights would continually ring. I caught them in numerous lies and in process or reporting them.”
“Very attentive and friendly staff. Facility is kept nice and clean. Beautiful terrace and indoor sitting areas are available for visiting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing significant issues with medication safety and care quality that persist across multiple years. The facility shows recurring problems in three main areas: fire safety and building maintenance, medication management, and wound care. While all deficiencies show correction dates, the pattern of repeated violations in fire safety systems, medication errors, and pressure ulcer care across surveys from 2022 to 2025 suggests ongoing challenges maintaining consistent standards.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 5, 2025Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 3, 2024Routine13
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 17, 2022Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Federal Penalties
Fine
Dec 17, 2025
$56,880
Payment Denial
Dec 17, 2025
14-day denial
Fine
Oct 15, 2025
$14,015
Ownership & Operations
Who Operates This Facility
St Clara's Rehab & Senior Care
nonprofit
Chain Affiliation
Heritage Operations Group
9 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 8 (Worst)
Ownership & Management
Owners
St. Clara's Manor
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit stclarasrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.