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Nursing HomeMedicaid

St Catherines Manor of Washington Court House

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

250 Glenn Avenue, Washington Court Hou, OH 4316055 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 18 Google reviews

5
4
3
2
1
St Catherines Manor of Washington Court House Nursing Home in Washington Court Hou, OH — Street View
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What this means for your family

This facility receives high praise for its compassionate staff, but families should be aware of inconsistent care quality depending on the shift. We strongly recommend visiting in person to assess the environment and asking specifically about their communication protocols, as reaching the facility by phone has been a recurring challenge for some families.

Google Reviews

Google Reviews

18 reviews on Google
St. Catherines Manor of Washington Court House receives highly polarized feedback, with many reviewers praising the staff as friendly and attentive while others express extreme dissatisfaction. Concerns center on inconsistent quality of care depending on the shift and significant difficulties in reaching the facility by phone.

Quality Themes

Tap a score for details
FoodN/AStaff7.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Compassionate nursing assistants
  • Effective communication regarding care changes

Concerns

  • Inconsistent quality of care based on shift (mentioned by 2 reviewers)
  • Difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(4)'24(4)'26(1)

Distribution · 18 analyzed

5
14
4
1
3
1
2
0
1
2

How They Respond to Reviews

22%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has a 3-star staffing rating, how do you ensure consistent care quality across different shifts to maintain the high level of compassion your nursing assistants are known for?
  • 2I noticed that reaching the facility by phone can sometimes be a challenge; what is the best way for family members to get timely updates on their loved one's care?
  • 3With 12 recent state violations, what specific steps or quality improvement initiatives has the leadership team implemented to address these findings and enhance resident safety?
  • 4I see that you occasionally respond to online feedback; how does the management team use input from families to improve the daily experience for residents?
  • 5What does a typical day look like for a resident here, and how do you encourage participation in activities to keep everyone engaged?
  • 6In the event of a medical emergency or a sudden change in health status, what is your protocol for communicating with family members to ensure they are kept in the loop?

Personalized based on this facility's data


Key Review Excerpts

The staff truly go above and beyond—he absolutely loves the staff and feels comfortable and well cared for every day. They are attentive, compassionate, and make sure all of his needs are met.

Long-term resident's family · 2026★★★★★

They are decent. Depends on who is working as to the quality of care. It is very difficult to reach them by phone as they have no receptionist.

Visitor/Family member · 2018★★★☆☆

Their staff was not attentive or responsive in every respect.

Family member · 2025★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
OH
28.2%
Fayette
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility43.1%
Worse than Avg
Here
43.1%
US
19.5%
OH
25.4%
Fayette
25.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
15.3%
OH
6.9%
Fayette
14.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
93.4%
OH
92.6%
Fayette
95.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.1%
Mixed vs Avgs
Here
9.1%
US
14.4%
OH
5.8%
Fayette
14.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.8%
Mixed vs Avgs
Here
10.8%
US
15.5%
OH
9.4%
Fayette
14.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.0%
Worse than Avg
Here
65.0%
US
79.8%
OH
75.6%
Fayette
82.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.3%
Worse than Avg
Here
73.3%
US
81.8%
OH
78.4%
Fayette
84.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
OH
1.2%
Fayette
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (10.1)

This facility shows recurring safety and care concerns across multiple surveys, with fire safety issues appearing most frequently, followed by problems with resident care planning and quality of care. The facility has faced consistent deficiencies in smoke barriers, fire protection systems, and emergency exits across all three inspection periods, suggesting ongoing infrastructure challenges. One family filed a complaint regarding inadequate nutrition care in 2023. While all deficiencies have correction dates, the pattern of repeated fire safety violations warrants careful consideration during visits.

Dec 18, 2025Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Mar 9, 2023Routine
9
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Dec 28, 2019Routine
8
0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Catherines Manor of Washington Court House

Organization Type

for profit

Chain Affiliation

Chain Name

Hcf Management

Chain Size

22 facilities nationwide

Chain avg rating: 3.4/5 · Rank 12 of 22

Ownership & Management

Owners

Hcf Operations, INC

Owner · Organization

100%

Chad M. Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

David V. Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

Hcf, INC

Owner (parent company) · Organization

Jeffrey L. Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

Joann C. Unverferth 12-29-04 Revocable Trust

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv

Owner (parent company) · Organization

Joseph L. Unverferth 12-15-11 Irrv Grantor Tr

Owner (parent company) · Organization

Lawrence G. Unverferth 12-13-11 Irrv Grantor Tr

Owner (parent company) · Organization

R. Steven Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

Key personnel

Creamer, SueW-2 Managing EmployeeKlay, CelesteW-2 Managing EmployeeRomes, KerriW-2 Managing EmployeeShaw, AnthonyW-2 Managing EmployeeUnverferth, ChadW-2 Managing Employee
Source: Medicare provider data

Contact

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References & Resources

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