Nursing HomeMedicaid

Court House Manor

Strong Medicare quality ratings; families often praise effective physical and occupational therapy department. Still worth an in-person visit.

555 North Glenn Ave, Washington Court Hou, OH 43160|99 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 44 Google reviews

(740) 335-9290 Directions Website

Street View

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What this means for your family

While the facility's therapy department is highly regarded, the recurring reports of neglect and delayed response times are deeply concerning. We strongly recommend that you conduct unannounced visits during evening or weekend hours to observe the actual level of staff responsiveness before making a decision.

Google Reviews

44 reviews on Google

“Court House Manor receives highly polarized reviews, with some families praising the attentive nursing staff and effective rehabilitation services, while others report severe concerns regarding patient neglect and poor management. Multiple reviewers have raised alarms about residents being left in soiled conditions, delayed responses to call lights, and a perceived decline in the quality of care over recent years. Prospective families should be aware of these significant inconsistencies in care standards and the potential for staff-related bias in the facility's online ratings.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy department
Clean and well-maintained facility environment
Some staff members noted as highly attentive and caring

Concerns

Neglect and delayed response to call lights (mentioned by 4 reviewers)
Poor management and inconsistent rule enforcement (mentioned by 3 reviewers)
Inadequate hygiene and basic care (e.g., pressure sores, soiled linens) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 46 analyzed

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to ensure they stay active?
2With the current staffing levels, what is your specific protocol for monitoring and responding to call lights to ensure residents receive timely assistance?
3I see that management actively engages with feedback online; how do you use that communication to address concerns regarding daily hygiene and personal care consistency?
4Given the recent health inspection reports, what specific steps is the leadership team taking to improve oversight and ensure all facility standards are met consistently?
5How do you handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may not be on-site?
6What measures are in place to ensure that care plans are followed consistently across all shifts, especially regarding the prevention of skin issues and maintaining comfort?

Personalized based on this facility's data

Key Review Excerpts

“There were staff/nurses there that were very conscientious and helpful. There were probably just as many that were not. I spent days with her there and took care of her myself. I the evening and at night she would call me in distress because her light had been going off for over an hour- sometimes two-laying on her own mess.”

Hospice family member · 2025★☆☆☆☆

“My mom has been very close to death twice now in the last few months (2024) due to their neglect, not to mention the many times she has mentioned different symptoms to the staff for different things, and none of them ever being followed up on.”

Long-term resident's family · 2024★☆☆☆☆

“Court House Manor was great with my sister. She went there for rehabilitation after being in the hospital for 18 days. Court House Manor all of the Nurses and Aides were great, they tended to her medical needs quickly when she pushed the call button.”

Rehab patient's family · 2025★★★★★

Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.42hrs

56%

Registered nurses for medical care

Total Nursing

3.37hrs

82%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility7.7%

Better than Avg

Here

7.7%

12.1%

28.2%

Fayette

12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

15.5%

9.4%

Fayette

15.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

15.3%

6.9%

Fayette

15.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.8%

Better than Avg

Here

5.8%

14.4%

5.8%

Fayette

14.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.3%

Worse than Avg

Here

26.3%

19.4%

21.6%

Fayette

20.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility26.2%

Worse than Avg

Here

26.2%

19.5%

25.4%

Fayette

25.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility87.2%

Better than Avg

Here

87.2%

81.8%

78.4%

Fayette

84.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.8%

Better than Avg

Here

82.8%

79.8%

75.6%

Fayette

81.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.2%

Fayette

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (10.1)

8 complaint-triggered

Court House Manor has faced recurring complaints from families that triggered investigations, with 8 complaint-related deficiencies found. The facility shows persistent problems with quality of care, infection control, and medication management across multiple surveys from 2019 to 2025. While all violations have been corrected, the pattern of repeated issues in core care areas and ongoing family complaints suggests quality concerns that warrant careful evaluation during your visit.

Mar 26, 2025Routine8 findings

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · Pattern

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 26, 2025Complaint5 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 6, 2024Complaint3 findings

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 27, 2022Routine8 findings

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Sep 12, 2019Routine11 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0131Potential for harm · Pattern

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Payment Denial

Nov 6, 2024

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Court House Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Hcf Management

Chain Size

22 facilities nationwide

Chain avg rating: 3.4/5 · Rank 11 of 22

Ownership & Management

Owners

Hcf Operations, INC

Owner · Organization

100%

Chad M. Unverferth 12-14-11 Irrv Grantor Tr