St Ann Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise engaged new administrative leadership. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While recent reviews suggest that new management is actively improving the facility's culture and activity programs, the history of serious neglect concerns remains a red flag. When touring, we strongly recommend you observe the response time to call lights and ask for specific details on how the facility ensures medication accuracy and hygiene standards for high-fall-risk residents.
Google Reviews
Google Reviews
26 reviews on Google“St. Ann Health and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting a divide between significant improvements under new management and severe, recurring complaints regarding basic care. While some families praise the cleanliness and active engagement of the current administration, others report critical failures in hygiene, medication administration, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Engaged new administrative leadership
- Effective physical and speech therapy teams
- Clean and well-maintained facility environment
- Active resident engagement and activities
Concerns
- Neglect regarding hygiene and call light responsiveness (mentioned by 4 reviewers)
- Medication management and administration errors (mentioned by 2 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is great to see how clean and well-maintained the facility looks; how does the team ensure this standard is maintained across all resident rooms?
- 2I noticed the new administrative leadership is very active in responding to feedback; how does the management team involve families in the facility's improvement plans?
- 3With the physical and speech therapy teams being a highlight here, how do you coordinate their schedules with a resident's daily routine?
- 4How do you ensure that call lights are answered promptly and that residents' personal hygiene needs are met consistently throughout the day?
- 5What specific protocols are in place to ensure medication administration is error-free and accurately tracked?
- 6Can you tell us more about the daily activity calendar and how you keep residents engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The first night they didn’t give her her meds and gave her a liquid diet, when she was suppose to have a general meal. The next day I call to see why this happened no one bothered to call me back.”
“Excellent new administrator and in the activities bringing love, joy to patients and quality of care to patients, this new administrator always puts quality to patients and their priorities before any other.”
“The nurses have zero empathy for their patients. My dad was left to sit in his urine and feces for several hours. He was told to walk himself to the bathroom knowing darn well that he needs assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing safety and operational issues, with families filing complaints about behavioral health care and accident prevention. The most frequent problems involve fire safety systems, medication management, and care quality issues. While all deficiencies show correction dates, recurring patterns in resident privacy, safety hazards, and medication errors across multiple surveys suggest persistent challenges with maintaining consistent standards of care and safety protocols.
Mar 5, 2026Routine10
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 11, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Feb 6, 2025Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Oct 17, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
St Ann Health and Rehabilitation Center
for profit
Chain Affiliation
Champion Care
21 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 20
Ownership & Management
Owners
The Bay at St Ann Holdings LLC
Owner · Organization
Ruvel, Menachem
Owner (parent company)
Weinberg, Yisroel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit stann-health.com
Medicare data downloads
Original nursing home datasets
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