Mercy Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews
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What this means for your family
While some long-term residents report positive experiences, the recent and recurring reports of severe neglect and hygiene issues are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during off-hours and asking specifically about their current staffing ratios and protocols for hygiene assistance.
Google Reviews
Google Reviews
21 reviews on Google“Mercy Health Services receives highly polarized feedback, with recent reviews highlighting severe concerns regarding neglect, hygiene, and staffing shortages. While some long-term visitors report compassionate care, multiple families have reported incidents of patients being left in soiled conditions, missing personal belongings, and experiencing significant delays in receiving basic assistance with meals and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate long-term care for specific residents
- Clean facility environment (noted in some reviews)
- Friendly staff interactions (noted in some reviews)
Concerns
- Severe understaffing and neglect of basic hygiene (mentioned by 5 reviewers)
- Missing personal clothing and belongings (mentioned by 3 reviewers)
- Significant delays in meal delivery and assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with meals and daily hygiene needs?
- 2I noticed some concerns regarding personal belongings; could you walk me through your system for labeling and tracking resident clothing and personal items to prevent them from going missing?
- 3With a 3-star CMS health inspection rating, what specific improvements or changes have you implemented recently to address the identified deficiencies?
- 4I appreciate that you actively engage with online feedback; how do you use the input from families to improve the daily quality of life and dining experiences for your residents?
- 5What does a typical daily activity schedule look like for residents, and how do you ensure that those who need extra help are able to participate?
- 6How is your nursing team structured to handle medical emergencies or urgent health changes, particularly during evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“My grandma went to visit my uncle the other day who is a double amputee and when she got there he was covered in his own feces and had been that way for hours!”
“He caught a bowel movement infection that made him sick to end back up in the Emergency fighting for his life. He has been in this place for a month... without proper care.”
“Mercy rehab staff have provided over 20 years of compassionate and supportive care for my friend Donald. The relief on his face when he got back to Mercy was priceless.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mercy Health Services has faced recurring problems with abuse and neglect reporting, medication management, and fire safety systems across multiple surveys, with families filing complaints that triggered 13 deficiencies. The facility shows a concerning pattern of repeated issues with protecting residents from abuse, pharmaceutical services, and maintaining fire safety equipment, though all violations have been corrected by the provider.
Mar 2, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 21, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 21, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
May 13, 2024
$14,050
Fine
Feb 29, 2024
$33,703
Ownership & Operations
Who Operates This Facility
Mercy Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 27 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit mercyhealthservice.com
Medicare data downloads
Original nursing home datasets
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