St. Agnes Healthcare and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 9 Google reviews

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What this means for your family
While recent reviews describe a warm, family-like environment, the facility has a history of serious allegations regarding medical neglect and poor administrative communication. We strongly recommend that families conduct an unannounced visit and ask specifically how the facility manages and escalates medical emergencies for residents with complex health needs.
Google Reviews
Google Reviews
9 reviews on Google“St. Agnes Healthcare and Rehab Center receives polarized feedback, with recent reviews praising the facility as home-like while older reviews detail severe neglect and administrative failures. Families have reported critical issues regarding medical oversight, including failure to address life-threatening conditions and poor communication with management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Specific staff members praised for care
- Facility environment feels like home
Concerns
- Poor administrative responsiveness and argumentative management (mentioned by 2 reviewers)
- Inadequate medical oversight and neglect of patient health (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a warm, family-like atmosphere, how do you foster that sense of community while ensuring consistent communication between the administrative team and family members?
- 2I noticed some concerns regarding medical oversight; could you walk me through your specific protocols for medication management and how you ensure residents receive timely care?
- 3With 8 recent state violations, what specific steps has the leadership team taken to improve facility compliance and quality of care over the last year?
- 4How do you handle situations where a family member has a concern or a disagreement with management to ensure that issues are resolved quickly and professionally?
- 5What does a typical day look like for residents here, and how do you ensure that the activities provided cater to the individual preferences of the 128 residents?
- 6In the event of a medical emergency, what is the exact chain of command and communication process to keep family members informed?
Personalized based on this facility's data
Key Review Excerpts
“The facility truly feels like home and the staff treat residents like family.”
“My father was placed in here. He got sick with pneumonia and they ignored his illnesses! His legs were dying literally and they ignored that to!”
“Administration is not interested in finding solutions, very argumentative!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaints that led to findings about nursing staff competency and failure to notify families of resident incidents. The most recurring issues involve reporting suspected abuse or neglect (cited three times), nursing staff training, care planning, and medication management. While all deficiencies show correction dates, the persistence of problems across multiple surveys and the fact that four violations resulted from family complaints warrant careful consideration during any visit.
Mar 26, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 16, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 6, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Oct 25, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Feb 1, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ownership & Operations
Who Operates This Facility
St. Agnes Healthcare and Rehab Center
for profit
Ownership & Management
Owners
Estate of Therese Segura
Owner · Organization
Degatur, Warren
Owner
Durand, Alane
Owner
Hardy, Paul
Owner
Mills, Fred
Owner
Raymond, Carol
Owner
Raymond, John
Owner
Raymond, Renee
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit stagnescares.com
Medicare data downloads
Original nursing home datasets
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