A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 91 Google reviews

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Springdale Village Post Acute has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about serious medical oversight issues and delayed emergency response. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Springdale Village Post Acute is frequently praised for its clean, modern facility and the availability of private rooms, which families highly value. Many reviewers highlight a strong therapy team and attentive nursing staff, noting significant improvements in patient recovery and comfort under recent management. However, one critical review raises serious concerns regarding medical oversight and emergency response times, suggesting that while the environment is welcoming, clinical vigilance remains a vital area for families to monitor.
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Distribution · 96 analyzed
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Key Review Excerpts
“The therapy team really helped her get stronger and kept her motivated, and we could see the improvement. The nurses and staff were kind to her and treated her with patience.”
“Wait times when the button was pressed was usually under 5 minutes. Care was top notch. Rehab was well tailored to each individual. My mom had a medical event while there, and the staff responded very fast and very professionally.”
“The staff is very nice and nurses appear to care but they allowed my mother's blood sugar to drop below 50 causing her to lose consciousness and then delayed calling 911 because 'they could perform the care needed'.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Springdale Village Post Acute has faced consistent inspection issues, with families filing eight formal complaints that triggered federal investigations. The most recurring problems involve care planning, quality of care, and infection control. Recent complaints through April 2025 indicate ongoing concerns with resident protection, communication rights, and safety oversight, though the facility reports correcting each identified deficiency.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Source: AZ State Licensing Agency
The state complaint survey was conducted on March 9, 2026, through March 9, 2026, of the following complaint #s 2786841, 00160043, 2787121, 00160071, 2785313, and 00159821. There were no deficiencies cited.
Based on observation and interviews with staff, it was determined that the facility failed to provide a safe operable means of egress out of the delayed emergency exit doors. Failure to provide a means of egress could cause harm to the patients and staff in a fire emergency. Â
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Springdale Village Post Acute
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 1.7/5 · Rank 3 of 3 (Lowest rating)
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