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Assisted Living

Pegasus Landing of Mesa

Limited public data on Pegasus Landing of Mesa. Call, tour, and ask to meet current residents' families — your own impression matters most.

7231 East Broadway Road, Mesa, AZ 85208Licensed & Active
Google rating
3.8/5

based on 33 Google reviews

5
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What this means for your family

This facility offers a wonderful, home-like environment for those needing memory care, with many families praising the kindness of the caregivers. However, you must investigate the claims of night-shift understaffing and responsiveness, as these are recurring themes in critical reviews. We recommend visiting during a shift change or evening hours to personally verify staffing levels.

Google Reviews

Google Reviews

33 reviews analyzed
Families considering Pegasus Landing of Mesa will find a community with highly praised caregivers and a warm, home-like atmosphere, particularly within the memory care unit. However, there are significant, serious allegations regarding staff responsiveness, neglect, and management stability that require thorough investigation. While many recent reviews highlight exceptional care and cleanliness, older and more critical reviews warn of understaffing and safety concerns.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean7.0Activities9.0MedsN/AMemory8.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive caregivers
  • Clean and well-maintained facilities
  • Engaging activities and community events
  • Warm, home-like atmosphere

Concerns

  • Staffing shortages and slow response times (mentioned by 3 reviewers)
  • Inconsistency in management and leadership stability (mentioned by 2 reviewers)
  • Issues with hygiene and basic care delivery (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(2)3.91.0'21(2)5.03.0'23(2)3.34.7'25(6)3.0'26(2)

Distribution

5
19
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2
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1
8

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It’s wonderful to see how much the team engages with the community through events; what kind of weekly activities or social outings do residents typically participate in?
  • 2We noticed the facility is very well-maintained and clean; what are your daily routines for ensuring the common areas and resident rooms stay at this standard?
  • 3How do you ensure that care remains consistent and responsive for every resident, especially during busy shifts or transitions in leadership?
  • 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
  • 5We appreciate how the management interacts with families online; how can we best stay in regular communication with the leadership team regarding our loved one's care?
  • 6What steps are in place to ensure that basic daily care needs, like hygiene and personal assistance, are met promptly and consistently every single day?

Personalized based on this facility's data


Key Review Excerpts

Pegasus has been everything we dreamed of for mom, she had her kidney removed this past June and cleanliness is very important to keep her healthy. Pegasus staff has gone above and beyond as we

Memory care family member · 2025★★★★★

The Management team at Pegasus Landing of Mesa is nothing short of exceptional. They are highly communicative, transparent, and proactive in maintaining a positive and supportive environment.

Resident family member · 2025★★★★★

My mom was clean and well kept. Room. Was neat and orderly. All staff friendly and helpful. Zero concerns about care they provide.

Memory care family member · 2026★★★★★
Source: 33 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

2total
1deficiencies
Jan 21, 2026Complaint

This Statement of Deficiencies (SOD) supersedes the SOD sent on February 2, 2026. The following deficiencies were found during the on-site investigation of complaint 00150208, 00152829, 00152820, 00152819, 00150227, 00154626, 00153430, 00150183, 00149668 conducted on January 21, 2026.

Personal Care ServicesR9-10-814.F.1-4Corrected Feb 13, 2026

Based on record review and interview the manager failed to ensure that the service plan for a resident receiving personal care services included offering sufficient fluids to maintain hydration for five of five residents sampled. Findings include: 1 . A review of the service plans for R1, R2, R3, R4 and R5 revealed a section titled Nutrition and Dining services, however there was no evidence that staff assisted or encouraged hydration, mentioned in the service plan. 2 . While touring the facility, the Compliance Officer observed water stations where residents and visitors could get a drink of water. 3 . During a tour of the facility the Compliance Officer observed an activity at which residents were being served with refreshments. 4 . In an exit interview the findings were reviewed with E1 and no further information was provided.

Dec 9, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00150229 and 00152594 conducted on December 9, 2025.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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