Spring Creek Assisted Living Plano
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, family-like environment with highly compassionate staff. While recent years show exceptional care and beautiful renovations, you should verify current security protocols at the entrance, as past visitors have noted lapses in front-desk presence.
Google Reviews
Google Reviews
44 reviews on Google“Spring Creek is highly regarded for its warm, residential atmosphere and a deeply compassionate staff that treats residents like family. While many families praise the personalized care and recent facility renovations, some past concerns regarding security and administrative organization have been raised.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, home-like residential atmosphere
- Recent facility renovations and clean environment
- Strong leadership and accessible administration
- Engaging activities and spiritual support
Concerns
- Security and front desk accessibility
- High-pressure sales tactics
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members and acknowledging the emotional weight of the feedback. For negative reviews, the owner uses a professional, apologetic tone and actively invites direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the warm, home-like atmosphere here; how do the recent renovations contribute to that cozy residential feel?
- 2Since the nursing staff is so highly regarded, could you tell us more about how they provide attentive care during the overnight hours?
- 3What kind of engaging daily activities or spiritual support programs are available to help residents stay connected with the community?
- 4How does the administration ensure that the front desk and security measures are easily accessible to both residents and visiting family members?
- 5In the event of a medical emergency, what are the specific protocols for coordinating care between the on-site staff and outside emergency services?
- 6We noticed the leadership team is very active in communicating with the community; how would you describe the accessibility of the administration for family concerns?
Personalized based on this facility's data
Key Review Excerpts
“I wanted to thank you and your staff for taking great care of mom while she resided at your facility. I was surprised at the number of nurses and staff who were genuinely saddened and crying when mom passed away.”
“The staff, from the Executive Director on down, are all professional, accessible, caring and compassionate. They treat all of the residents with respect, and as individuals. There is no 'institutional' feel, but rather a comforting residential atmosphere.”
“The community recently was renovated and it looks great. Vincent, the Sales Director is fantastic! Edna the Executive Director is very sweet and is always available.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Spring Creek Assisted Living Plano had its most recent comprehensive inspection on September 7, 2023, with no violations found. However, an enforcement action was recorded on December 6, 2023, involving an administrative penalty regarding insufficient staffing levels to meet resident needs.
Dec 6, 2023EnforcementPenaltyReport
Administrative Penalty — 553.253(c)(3)(E): The facility failed to have sufficient staff to assure that each resident would receive the kind and amount of supervision and care required to meet basic needs.
Sep 7, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Plano 3 Spring Creek Scal LLC
for profit
SILVERCARE MANAGEMENT, LLC
SANDRA MOTHERSELL
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit silvercareliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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