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Spring Creek Assisted Living Plano

Name: Public quality & inspection record for Spring Creek Assisted Living Plano
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

6410 Old Orchard Dr., Plano, TX 75023|Reported capacity: 72|Licensed & active

Source: TX HHSC — view official record

Google rating

4.6/5

based on 44 Google reviews

(972) 208-9865 Directions Website

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What this means for your family

Public Google reviewers rate Spring Creek Assisted Living Plano highly. Reviewers highlight: compassionate and attentive nursing staff, warm, home-like residential atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

48 public Google reviews available

Spring Creek is highly regarded for its warm, residential atmosphere and a deeply compassionate staff that treats residents like family. While many families praise the personalized care and recent facility renovations, some past concerns regarding security and administrative organization have been raised.

Quality Themes

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Strengths

Compassionate and attentive nursing staff
Warm, home-like residential atmosphere
Recent facility renovations and clean environment
Strong leadership and accessible administration
Engaging activities and spiritual support

Concerns

Security and front desk accessibility
High-pressure sales tactics

Rating Trends

Tap a year to see what changed

Distribution · 48 analyzed

How They Respond to Reviews

90%response rate

Good

The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members and acknowledging the emotional weight of the feedback. For negative reviews, the owner uses a professional, apologetic tone and actively invites direct communication to resolve issues.

Questions for Your Tour

1We've heard wonderful things about the warm, home-like atmosphere here; how do the recent renovations contribute to that cozy residential feel?
2Since the nursing staff is so highly regarded, could you tell us more about how they provide attentive care during the overnight hours?
3What kind of engaging daily activities or spiritual support programs are available to help residents stay connected with the community?
4How does the administration ensure that the front desk and security measures are easily accessible to both residents and visiting family members?
5In the event of a medical emergency, what are the specific protocols for coordinating care between the on-site staff and outside emergency services?
6We noticed the leadership team is very active in communicating with the community; how would you describe the accessibility of the administration for family concerns?

Personalized based on this facility's data

Key Review Excerpts

“The staff, from the Executive Director on down, are all professional, accessible, caring and compassionate. They treat all of the residents with respect, and as individuals. There is no 'institutional' feel, but rather a comforting residential atmosphere.”

Family of resident · 2024★★★★★

“The community recently was renovated and it looks great. Vincent, the Sales Director is fantastic! Edna the Executive Director is very sweet and is always available.”

Family of residents · 2025★★★★★

“The staff extends kindness, patience, and love to all. Great time and care are taken to provide a variety of activities and special events for the community.”

Family of resident · 2023★★★★★

Source: 48 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total

Key Findings

Spring Creek Assisted Living Plano had its most recent comprehensive inspection on September 7, 2023, with no violations found. However, an enforcement action was recorded on December 6, 2023, involving an administrative penalty regarding insufficient staffing levels to meet resident needs.

Dec 6, 2023EnforcementEnforcement action

Penalty

View official report

Administrative Penalty — 553.253(c)(3)(E): The facility failed to have sufficient staff to assure that each resident would receive the kind and amount of supervision and care required to meet basic needs.

Sep 7, 2023RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Plano 3 Spring Creek Scal LLC

Organization Type

for profit

Management Company

SILVERCARE MANAGEMENT, LLC

Administrator

SANDRA MOTHERSELL

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(972) 208-9865

silvercareliving.com

customerservice@silvercaremanagement.com

6410 Old Orchard Dr.

Plano, TX 75023

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

44 reviews from families & visitors

Official Website

Visit silvercareliving.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.