Spring City Care and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and administrative communication, making it a strong candidate for short-term rehab. However, given recent reports of inconsistent patient care and slow response times, we strongly recommend visiting during off-hours and speaking directly with current residents or their families to gauge the current quality of daily nursing care.
Google Reviews
Google Reviews
38 reviews on Google“Spring City Care and Rehabilitation Center receives high praise for its physical therapy department and compassionate nursing staff, with many families noting that their loved ones felt well-cared for and treated like family. However, there are recurring, serious reports of neglect, poor hygiene, and slow response times, particularly in recent reviews. Families should be aware of this disparity between the highly positive experiences and the critical reports of staff responsiveness and patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, compassionate nursing and CNA staff
- Clean, well-maintained facility environment
- Proactive and helpful administrative communication
Concerns
- Neglect and slow response to call lights (mentioned by 3 reviewers)
- Poor hygiene and lack of basic personal care (mentioned by 2 reviewers)
- Inconsistent staffing levels and rude behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very responsive to feedback online; how do you currently use resident and family input to improve daily care?
- 2We've heard great things about the physical and occupational therapy programs here—could you tell us more about how those sessions are integrated into a resident's weekly routine?
- 3What specific steps is the facility taking to ensure call lights are answered promptly and that residents receive consistent attention throughout the day?
- 4How do you ensure that personal hygiene and daily grooming needs are met consistently for every resident, especially during busy shifts?
- 5In the event of a medical emergency during the night, what is the protocol for contacting the family and ensuring immediate physician oversight?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department has went out of their way to help my grandma reach her full potential so that she could function at home with very minimal help.”
“They even called me, his Legal Conservator, and had a meeting with me and the entire staff caring for him to keep me informed.”
“She's always clean, calm and the nurses are always friendly with her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of abuse and neglect deficiencies, with families filing complaints that triggered four investigations over recent years. The most recurring problems involve resident protection from abuse, fire safety systems, and medical records management. While the facility has corrected all cited deficiencies, the repeated abuse-related violations and multiple family complaints raise serious questions about resident safety and care quality that warrant careful consideration.
Feb 27, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 1, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 23, 2019Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 24, 2018Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Federal Penalties
Fine
Feb 27, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Spring City Care and Rehabilitation Center
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 39 of 70
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit springcitycare.com
Medicare data downloads
Original nursing home datasets
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