Spring Arbor of the Outer Banks
Families consistently rate this highly — reviewers highlight attentive and loving staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
This facility is a strong candidate if you prioritize a dignified, resort-like atmosphere and a loving staff. While most feedback is excellent, you may want to inquire about their protocols for maintaining consistent care standards across all shifts.
Google Reviews
Google Reviews
6 reviews analyzed“Families can expect a warm, resort-like environment where staff members are frequently praised for being attentive, loving, and focused on maintaining resident dignity. While the atmosphere is generally positive, one reviewer noted inconsistent performance levels among certain staff members.”
Quality Themes
Strengths
- Attentive and loving staff
- Resort-like facility atmosphere
- Focus on resident dignity and acceptance
- Friendly and welcoming environment
Concerns
- Inconsistency in staff performance
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love how much you engage with your online community; how does that same level of attentiveness and warmth translate to the daily care your staff provides to residents?
- 2Since the facility has such a beautiful, resort-like atmosphere, what kind of social outings or daily activities are available to help residents enjoy the Outer Banks lifestyle?
- 3With a community of about 100 residents, how do you ensure that every individual receives consistent, personalized attention from the care team throughout every shift?
- 4How does the team approach maintaining resident dignity and making sure everyone feels truly accepted and at home in this environment?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for getting help and communicating with our family?
- 6What steps are taken to ensure that the high standard of care and friendliness we see in your reviews remains consistent across all staff members and all hours of the day?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive and so very loving❤️ I’m so grateful 🙏❤️🙏”
“They are attentive and not rushed with the residents. The facility itself is very nice, almost resort-like. This facility and its staff go out of their ways to make residents feel accepted and dignified.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 18, 2024Follow-up
The facility failed to ensure two of eight exit doors were equipped with a sounding device that was audible throughout the facility. Specifically, an exit door near room 308 triggered an alarm that stopped after 30 seconds, and staff failed to respond to the alarm at the control panel for 24 minutes.
Apr 18, 2024Follow-up
The facility failed to ensure that 2 of 8 exit doors were equipped with a sounding device that is audible throughout the facility. This deficiency puts residents at risk, as several residents on the Assisted Living unit were identified as having dementia, memory impairment, or wandering behaviors.
Jun 2, 2022Follow-up
The facility failed to provide adequate supervision to meet the needs of a resident with a high fall risk. Specifically, one resident who had a history of falls and sustained three falls within 20 days of readmission did not receive the required increased supervision as indicated by their care plan and clinical needs.
Jun 2, 2022Follow-up
The facility failed to ensure increased supervision to meet the needs of a resident who had a history of falls with injury and sustained five falls within 20 days of readmission. Despite the resident's high risk due to dementia, unsteadiness, and recent hip fracture, the care plan and supervision levels were not adjusted to prevent subsequent unwitnessed falls.
Mar 3, 2022Other
The facility failed to ensure the Special Care Unit (SCU) was free of hazards by leaving several items unsecured in resident bathrooms and an activity closet. Specifically, unlocked cabinets in resident rooms contained hazardous items such as disposable razors and aerosol air fresheners. This lack of security posed a risk to the 16 residents residing in the SCU.
Mar 3, 2022Other
The facility failed to ensure the Special Care Unit (SCU) was free of hazards by leaving several hazardous items unsecured in residents' private bathrooms and an activity closet. Specifically, unlocked cabinets in resident rooms contained accessible items such as razors, aerosol air fresheners, and various medicinal creams with ingestion or safety warnings.
Jul 13, 2018Follow-up
The facility failed to maintain minimum required aide duty hours on 10 out of 48 shifts, resulting in inadequate staffing to meet resident needs. Resident interviews indicated that the shortage of staff has been ongoing for several weeks, leading to concerns regarding the safety and care of other residents.
Jul 13, 2018Follow-up
The facility failed to maintain minimum required aide duty hours on 10 out of 48 shifts, resulting in inadequate staffing to meet resident needs. Resident interviews indicated that the shortage of staff was a significant concern, with one resident even attempting to assist another resident in a wheelchair due to the lack of available personnel.
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References & Resources
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Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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