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Assisted Living

Spring Arbor of the Outer Banks

Families consistently rate this highly — reviewers highlight attentive and loving staff. Schedule a visit to confirm the fit.

803 Bermuda Bay Blvd Kill Devil, Hills, NC 27948102 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.5/5

based on 6 Google reviews

5
4
3
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1

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What this means for your family

This facility is a strong candidate if you prioritize a dignified, resort-like atmosphere and a loving staff. While most feedback is excellent, you may want to inquire about their protocols for maintaining consistent care standards across all shifts.

Google Reviews

Google Reviews

6 reviews analyzed
Families can expect a warm, resort-like environment where staff members are frequently praised for being attentive, loving, and focused on maintaining resident dignity. While the atmosphere is generally positive, one reviewer noted inconsistent performance levels among certain staff members.

Quality Themes

FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Attentive and loving staff
  • Resort-like facility atmosphere
  • Focus on resident dignity and acceptance
  • Friendly and welcoming environment

Concerns

  • Inconsistency in staff performance

Rating Trends

Tap a year to see what changed

2345.02022(2)4.02024(2)4.52026(2)

Distribution

5
3
4
3
3
0
2
0
1
0

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We love how much you engage with your online community; how does that same level of attentiveness and warmth translate to the daily care your staff provides to residents?
  • 2Since the facility has such a beautiful, resort-like atmosphere, what kind of social outings or daily activities are available to help residents enjoy the Outer Banks lifestyle?
  • 3With a community of about 100 residents, how do you ensure that every individual receives consistent, personalized attention from the care team throughout every shift?
  • 4How does the team approach maintaining resident dignity and making sure everyone feels truly accepted and at home in this environment?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for getting help and communicating with our family?
  • 6What steps are taken to ensure that the high standard of care and friendliness we see in your reviews remains consistent across all staff members and all hours of the day?

Personalized based on this facility's data


Key Review Excerpts

The staff is attentive and so very loving❤️ I’m so grateful 🙏❤️🙏

Long-term resident's family · 2022★★★★★

They are attentive and not rushed with the residents. The facility itself is very nice, almost resort-like. This facility and its staff go out of their ways to make residents feel accepted and dignified.

Attended care family member · 2022★★★★★
Source: 6 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
12deficiencies
Apr 18, 2024Follow-up
Physical Environment - Exit Door Sounding Devices410A NCAC 13F .0305(h)(4)

The facility failed to ensure two of eight exit doors were equipped with a sounding device that was audible throughout the facility. Specifically, an exit door near room 308 triggered an alarm that stopped after 30 seconds, and staff failed to respond to the alarm at the control panel for 24 minutes.

Apr 18, 2024Follow-up
Physical EnvironmentD 067

The facility failed to ensure that 2 of 8 exit doors were equipped with a sounding device that is audible throughout the facility. This deficiency puts residents at risk, as several residents on the Assisted Living unit were identified as having dementia, memory impairment, or wandering behaviors.

Jun 2, 2022Follow-up
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision to meet the needs of a resident with a high fall risk. Specifically, one resident who had a history of falls and sustained three falls within 20 days of readmission did not receive the required increased supervision as indicated by their care plan and clinical needs.

Jun 2, 2022Follow-up
Personal Care and SupervisionD270

The facility failed to ensure increased supervision to meet the needs of a resident who had a history of falls with injury and sustained five falls within 20 days of readmission. Despite the resident's high risk due to dementia, unsteadiness, and recent hip fracture, the care plan and supervision levels were not adjusted to prevent subsequent unwitnessed falls.

Mar 3, 2022Other
Housekeeping and FurnishingsD 079

The facility failed to ensure the Special Care Unit (SCU) was free of hazards by leaving several items unsecured in resident bathrooms and an activity closet. Specifically, unlocked cabinets in resident rooms contained hazardous items such as disposable razors and aerosol air fresheners. This lack of security posed a risk to the 16 residents residing in the SCU.

Mar 3, 2022Other
Housekeeping and Furnishings10A NCAC 13F .0306(a)(5)

The facility failed to ensure the Special Care Unit (SCU) was free of hazards by leaving several hazardous items unsecured in residents' private bathrooms and an activity closet. Specifically, unlocked cabinets in resident rooms contained accessible items such as razors, aerosol air fresheners, and various medicinal creams with ingestion or safety warnings.

Jul 13, 2018Follow-up
Personal Care And Other StaffingD 201

The facility failed to maintain minimum required aide duty hours on 10 out of 48 shifts, resulting in inadequate staffing to meet resident needs. Resident interviews indicated that the shortage of staff has been ongoing for several weeks, leading to concerns regarding the safety and care of other residents.

Jul 13, 2018Follow-up
Personal Care And Other StaffingD 201

The facility failed to maintain minimum required aide duty hours on 10 out of 48 shifts, resulting in inadequate staffing to meet resident needs. Resident interviews indicated that the shortage of staff was a significant concern, with one resident even attempting to assist another resident in a wheelchair due to the lack of available personnel.

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References & Resources

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