Spring Arbor of Sand Hills
Limited public data on Spring Arbor of Sand Hills. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 16 Google reviews
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What this means for your family
This facility has a strong history of compassionate direct care and a clean environment. However, recent reviews raise critical red flags regarding medical staffing levels and communication during emergencies; families should prioritize asking for specific details on nurse-to-resident ratios and incident notification protocols.
Google Reviews
Google Reviews
16 reviews analyzed“Families considering Spring Arbor of Sand Hills will find a community praised for its compassionate, kind, and attentive direct care staff. However, there are serious, recent allegations regarding inadequate medical oversight, understaffing, and safety lapses in the memory care unit that require thorough investigation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Clean and inviting environment
- Supportive administrative and hospitality staff
- Engaging recreational activities
Concerns
- Inadequate medical/nursing oversight and staffing levels (mentioned by 2 reviewers)
- Safety and supervision lapses in memory care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how do you typically handle communication with families regarding a resident's day-to-day changes?
- 2We noticed the facility feels very clean and inviting; what are your specific protocols for maintaining the environment and ensuring resident safety during the night?
- 3Could you walk us through your process for medication management to ensure everything is handled accurately and timely?
- 4What is your approach to nursing oversight and staffing levels during the evening and weekend shifts?
- 5For residents who may need extra supervision, what specific safety measures are in place within your memory care programming?
- 6The recreational activities mentioned in your community's feedback sound lovely; could you tell us more about what a typical weekly activity calendar looks like for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers have been so compassionate and kind that she loves her "New Home." She is in the memory care unit and every caregiver I meet treats her like she's family and they love on her daily.”
“My mother was a resident before her recent passing and received exceptional care. The entire staff is wonderful from the admin staff, the support staff and especially the direct care providers.”
“This past Sunday he had an altercation with another patient . The patient went to the hospital right away. , almost 3 hours after the send my brother to the hospital to assess his. They didn’t had the courtesy to call me to inform me that they were not taking my brother back.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 19, 2026Complaint
The facility failed to ensure that required notices of discharge and appeal rights were provided to the resident's responsible person as soon as practicable. Specifically, paperwork was delivered directly to a resident with cognitive impairment rather than their POA or Guardian.
The facility failed to maintain the rights of a sampled resident to be treated with respect, consideration, and dignity. Observations and reviews indicated the resident's rights were not being properly upheld.
The facility failed to ensure medication administration records were accurate for a sampled resident. Specifically, there was inaccurate documentation regarding the units of insulin administered per the physician's sliding scale order.
Feb 19, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Oct 1, 2025Follow-up
The facility failed to maintain the Special Care Unit (SCU) in a safe and orderly manner. Specifically, four portable oxygen cylinders were found unsecured on the floor in a resident's room, creating a potential hazard.
Oct 1, 2025Follow-up
The facility failed to ensure the Special Care Unit was free from hazards, as evidenced by four portable oxygen cylinders left unsecured on the floor in a resident's room. Staff members, including the Resident Care Director and medication aide, were unaware of the unsecured cylinders or the proper policy for securing them.
Violation cited
Jul 11, 2025Complaint
The facility failed to obtain physician certification to ensure staff were competent to administer a subcutaneous anticoagulant. Specifically, for one resident, there was no documentation that staff were authorized and validated to perform the Enoxaparin injections as ordered.
Jul 11, 2025Complaint
The facility failed to obtain physician certification that staff were competent to administer a subcutaneous anticoagulant (Enoxaparin) as ordered for a resident. Medication aides were performing the injections using self-taught methods without receiving specialized training or skills validation. Additionally, the medication aides did not document the injection sites on the eMAR.
May 21, 2025Complaint
The facility failed to provide adequate supervision for a resident with Alzheimer's and dementia, which resulted in the resident eloping from the facility. An exit door was left disengaged by outside vendors, allowing the resident to wander onto a busy four-lane highway where they were eventually located by law enforcement.
May 21, 2025Complaint
The facility failed to provide adequate supervision for a resident with Alzheimer's and dementia, which led to the resident eloping from the facility. The resident was found walking near a busy four-lane highway by a bystander and local law enforcement without the facility's knowledge.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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