Public Google reviewers rate this highly and often mention attentive and friendly staff members. Schedule a visit to confirm the fit.
based on 32 Google reviews
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Public Google reviewers rate Terrabella Fayetteville highly. Reviewers highlight: attentive and friendly staff members, beautifully renovated and clean common areas. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families should approach this facility with caution due to serious reports of hygiene issues in memory care and instances of neglectful care. While many reviewers praise the warmth and attentiveness of specific staff members and the beautiful renovated space, there are recurring, severe allegations regarding cleanliness and resident dignity.
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Key Review Excerpts
“The care for our Mom is greatly appreciated. She is now under additional care and it has eased the minds of the family.”
“My mother is in memory care and the staff are some of the most caring, compassionate and kind people I’ve met!”
“On my last visit before removing her, I found her sitting in a urine-soaked bed and chair with feces in her adult brief, asking me for help.”
Source: NC Division of Health Service Regulation
The facility failed to ensure medications were administered according to physician orders. Specifically, during a medication pass, staff administered a discontinued medication (Vitamin B12) and failed to administer a required medication (Vitamin B Complex) for residents, resulting in a 6% medication error rate.
The facility failed to ensure medications were administered according to physician orders. Specifically, during a medication pass, staff failed to include required Vitamin B Complex for Resident #6 and failed to follow orders for other residents regarding medications used to treat or prevent vitamin and mineral deficiencies and muscle spasms.
The facility failed to maintain an environment free of hazards by leaving personal care products accessible to residents in the special care unit (SCU). Specifically, items such as shampoo, lotion, toothpaste, and body wash were observed unsecured on sinks, grab bars, and in unlocked cabinets, violating the facility's own policy to store non-toxic items in inaccessible locations.
The facility failed to maintain an environment free of hazards by leaving accessible personal care products in the Special Care Unit (SCU). Specifically, various toiletries such as shampoo, lotion, toothpaste, and deodorant were found left out or in unlocked cabinets in resident bathrooms, posing an ingestion risk to residents.
The facility failed to maintain an environment free of hazards in the Special Care Unit (SCU). Specifically, personal care hygiene products with warning labels and a pair of metal scissors were left accessible to residents in rooms C-11 and C-01.
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, personal care products and metal scissors were found accessible to residents, violating the facility's own policy to keep such items in secured, locked areas.
The facility failed to clarify medication orders for one resident regarding scheduled and sliding scale insulin. Specifically, conflicting orders for Novolog and Novolog Mix 70/30 were present in the medical record without documented verification or clarification from the prescribing practitioner.
The facility failed to clarify medication orders for a resident, specifically regarding scheduled and sliding scale insulin. Discrepancies were noted between different physician orders, including conflicting instructions for Novolog Mix 70/30 and Humalog.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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