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Nursing HomeMedicaid Top Rated

Spokane Veterans Home

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

222 East Fifth, East Central · Spokane, WA 99202100 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 12 Google reviews

5
4
3
2
1
Spokane Veterans Home Nursing Home in Spokane, WA — Street View
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What this means for your family

The Spokane Veterans Home maintains a very high reputation for staff compassion and resident dignity. Families should feel confident in the facility's ability to provide attentive care, though it is always recommended to schedule a tour to observe current daily operations and staff-resident interactions firsthand.

Google Reviews

Google Reviews

12 reviews on Google
The Spokane Veterans Home is highly regarded by families for its compassionate, professional, and respectful care of veterans. Reviewers consistently praise the nursing staff for their attentiveness and dedication, noting that residents are treated with dignity and kept well-groomed and comfortable.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean9.0Activities8.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • High level of respect and dignity for veterans
  • Clean and well-maintained facility environment
  • Strong advocacy and support for complex patient admissions

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02018(3)5.02019(4)5.02020(1)5.02024(2)5.02025(2)5.02026(1)

Distribution · 14 analyzed

5
14
4
0
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's strong focus on veteran care, what specific daily activities or programs are available to honor and engage residents with their military background?
  • 2With 12 state violations noted over the past year, could you walk me through the steps the leadership team has taken to address those specific findings and prevent future occurrences?
  • 3I see the facility maintains a 5-star staffing rating; how does this level of staffing translate into the personalized attention my loved one will receive during their daily routine?
  • 4Since the health inspection rating is a 4 out of 5, what are the primary areas the facility is currently focusing on to improve those clinical outcomes?
  • 5How does the nursing team coordinate with outside specialists or manage complex medical needs to ensure continuity of care for veterans with multiple health conditions?
  • 6Could you describe the process for keeping family members informed and involved, especially when there are changes in a resident's health status or care plan?

Personalized based on this facility's data


Key Review Excerpts

The staff are skilled, caring and professional. I am highly impressed by this facility. I can tell they truly respect Veterans.

Long-term resident's family · 2025★★★★★

The staff is compassionate, attentive, and truly dedicated to the well-being of the veterans they care for. From medical assistance to daily activities, they provide a level of care that brings comfort and peace of mind.

Long-term resident's family · 2025★★★★★

He was always clean, groomed and there was always a feeling that he was cared for and about. Thank you for making the most of his last days.

Long-term resident's family · 2019★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.50hrs
OK
Registered nurses for medical care
Total Nursing
4.04hrs
99%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
WA
17.1%
Spokane
12.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.4%
WA
15.2%
Spokane
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.5%
WA
12.2%
Spokane
14.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.4%
WA
23.0%
Spokane
23.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
15.3%
WA
18.8%
Spokane
18.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
14.4%
WA
15.0%
Spokane
16.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
79.7%
WA
82.0%
Spokane
84.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Mixed vs Avgs
Here
83.5%
US
81.8%
WA
87.9%
Spokane
87.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WA
1.3%
Spokane
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (17.1)
15 complaint-triggered

Spokane Veterans Home has a concerning pattern of recurring deficiencies, particularly in medication management, resident safety, and emergency preparedness, with families filing 13 complaint-triggered reports about care issues. While the facility has corrected all cited violations, problems with medication errors, accident prevention, and resident rights protections have persisted across multiple surveys from 2022-2025, suggesting ongoing quality of care challenges that warrant careful consideration.

Feb 20, 2026Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Mar 25, 2025Routine
15
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Oct 22, 2024Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jul 24, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 30, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 14, 2024Routine
15
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Spokane Veterans Home

Organization Type

government

Ownership & Management

Owners

Washington State Department of Vete

Owner · Organization

100%

Key personnel

Gilbert, SolomonManaging Control - Governing BodyMurray, DanielManaging Control - Governing BodyPuente, DavidManaging Control - Governing BodyWesthoff, TerranceManaging Control - Governing BodyWashington State Department of VeteManager
Source: Medicare provider data

Contact

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References & Resources

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