Special Tree Neurocare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
Special Tree is an excellent choice for intensive neuro-rehabilitation, with a proven track record of helping patients regain mobility and independence. However, families should be aware of potential inconsistencies in nursing aide support; we recommend conducting a tour during off-peak hours to observe staff-to-patient interactions firsthand.
Google Reviews
Google Reviews
46 reviews on Google“Special Tree Neurocare Center is highly regarded for its intensive neuro-rehabilitation programs, with many families praising the facility for helping patients achieve significant physical and cognitive recovery. While the therapy and clinical teams receive consistent acclaim for their expertise and dedication, some reviewers have raised concerns regarding nursing aide responsiveness and occasional unprofessional conduct during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Patient-centered, compassionate care teams
- Clean and well-maintained facility
- Engaging recreational and activity programs
Concerns
- Inconsistent nursing aide responsiveness and perceived laziness (mentioned by 2 reviewers)
- Reports of unprofessional, rude, or dismissive staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on neurocare, how do you integrate your highly-rated physical and occupational therapy programs into the daily routines of residents?
- 2I noticed that you are very active in responding to feedback online; how do you use that family input to continuously improve the quality of care provided here?
- 3With a small capacity of only four residents, how do you ensure that every staff member remains consistently engaged and attentive to individual needs throughout the entire shift?
- 4Could you walk me through your communication process for addressing family concerns regarding staff interactions to ensure that every resident feels treated with the utmost respect and professionalism?
- 5How does your team handle medical emergencies or sudden changes in a resident's condition, especially given the specialized neurocare needs of your residents?
- 6What specific recreational or activity programs are currently available that help residents stay connected and engaged within this smaller, intimate setting?
Personalized based on this facility's data
Key Review Excerpts
“The PTs, OTs, speech team, activity/rec therapists and Carla I am now able to do everything I wasn’t when I got there.”
“Special Tree is my go to for neurorestorative care. They have patient centered staff, their communication is timely and informative and they take the time to individualize the treatment for each and every patient.”
“The physical therapy dept was good. the speech therapy was good. their nurseing side of the facility sucks. they need to do more with that.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 2 measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Special Tree Neurocare Center has 13 federal deficiencies across two surveys, with no complaint-triggered violations. The facility has struggled primarily with fire safety systems, including sprinkler maintenance, fire alarms, and exit doors, along with recent issues in food safety and infection control. All identified deficiencies have correction dates, suggesting the facility addresses problems when cited by inspectors.
Aug 7, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2024Routine11
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Special Tree Neurocare Center
for profit
Ownership & Management
Owners
Richert, Jessica
Owner
Richert, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit specialtree.com
Medicare data downloads
Original nursing home datasets
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