Neurocare Center South
Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy teams. Schedule a visit to confirm the fit.
based on 46 Google reviews
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What this means for your family
This facility is an excellent choice for intensive neuro-rehabilitation due to its highly skilled therapy team and engaging activity programs. However, families should conduct a thorough tour and ask specific questions about the nurse-to-patient ratio and the process for addressing concerns, as some reviewers have reported inconsistencies in nursing care and communication.
Google Reviews
Google Reviews
46 reviews on Google“NeuroCare Center South is highly regarded for its specialized neuro-rehabilitation programs, with many families praising the facility for helping loved ones recover from traumatic brain injuries and strokes. While the therapy and clinical teams receive consistent acclaim for their dedication and expertise, some families have raised concerns regarding inconsistent nursing care and occasional unprofessional behavior from support staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Highly effective neuro-rehabilitation programs
- Clean and well-maintained facility
- Engaging activity and recreational therapy department
Concerns
- Inconsistent nursing and aide responsiveness (mentioned by 3 reviewers)
- Unprofessional or dismissive staff communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the strong focus on neuro-rehabilitation here, how do the physical and occupational therapy teams integrate their sessions into the daily routine for residents?
- 2I noticed that you are very active in responding to feedback online; how does that commitment to communication translate to how you keep families updated on their loved one's care?
- 3With a smaller capacity of 15 residents, how does the team ensure that every resident receives timely attention and support throughout the day and night?
- 4Could you walk me through how your recreational therapy department tailors activities to the specific cognitive needs of the residents?
- 5When a resident has a sudden change in health or a medical need arises, what is the standard protocol for notifying the family and coordinating with their primary physicians?
- 6How do you approach training for your staff to ensure that interactions with both residents and family members remain consistently supportive and professional?
Personalized based on this facility's data
Key Review Excerpts
“When I got there, I was not able to talk, walk, or eat but with the help of the Special Tree team and my effort it all changed. The PTs, OTs, speech team, activity/rec therapists and Carla I am now able to do everything I wasn’t when I got there.”
“They have patient centered staff, their communication is timely and informative and they take the time to individualize the treatment for each and every patient that comes through their doors.”
“their nurseing side of the facility sucks. they need to do more with that. my wife was paralyzed from neck down so she relied on everyone to everything for her. the techs their are lazy dont want to do their job.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious incidents of physical abuse by a staff member and allegations of neglect involving a resident's medical needs. Previous renewal inspections also noted failures in maintaining required resident assessments, weight records, and proper handling of resident funds.
Jun 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 6, 2025Complaint
Staff member Tiffany Jennings punched Resident A in the arm twice and popped them in the mouth following a verbal altercation.
May 16, 2024Routine
Resident A did not have an annual written care agreement for 2023.
Resident A did not have weights recorded from January 2023 through May 2023.
Resident A had funds of more than $200.00 held in the home from June 2023 through February 2024.
Resident A did not have an annual written assessment completed for 2023.
Ownership & Operations
Who Operates This Facility
Special Tree Neuro Care Center Ltd.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit specialtree.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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