Southwood Nursing and Retirement
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews
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What this means for your family
Southwood is highly regarded for its administrative support and rehabilitation therapy, making it a strong candidate for short-term recovery. However, families should be vigilant regarding long-term care; specifically, inspect the cleanliness of the room upon arrival and ask management about current staffing ratios to ensure your loved one will receive consistent daily assistance.
Google Reviews
Google Reviews
37 reviews on Google“Southwood Nursing and Retirement receives high praise for its administrative team, physical therapy services, and overall staff friendliness, particularly from families of short-term rehab patients. However, some long-term residents' families have raised serious concerns regarding hygiene, inconsistent care, and potential understaffing that impacts daily living assistance.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and responsive administrative staff
- Effective physical therapy team
- Warm and friendly nursing staff
- Smooth admissions and discharge planning
Concerns
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 2 reviewers)
- Understaffing leading to delayed response times (mentioned by 2 reviewers)
- Lack of proactive rehabilitation or assistance with daily living (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a 1-star CMS staffing rating, what specific steps are you taking to ensure that residents receive timely assistance when they press their call buttons?
- 3Some families have mentioned concerns regarding room cleanliness; could you walk me through your current housekeeping schedule and how you ensure consistent hygiene standards?
- 4Given the feedback regarding rehabilitation, how do you balance the physical therapy program with daily assistance to ensure residents stay active and mobile?
- 5How does your nursing team coordinate with the physical therapy department to ensure a resident's progress is maintained throughout the entire day?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Ashley, his Physical Therapist, is outstanding. Tykeecia, his nurse, is kind and efficient. Megan, his Social Worker, has kept him informed and taken care of any insurance issues.”
“The patient care staff and the administrative team are excellent at listening to your requests and responding to them in a timely manner. They exhibit a positive and friendly attitude whenever I had a question or request and I was always greeted with a smile.”
“They didn't try to teach her how to feed her self again. They left her food in front of her and left out. And each one would come and not change her bed linens.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southwood has multiple complaint-triggered deficiencies indicating families have filed reports about care concerns, including recent issues with nursing staff competencies and treatment care in 2024-2025. The facility shows recurring problems across fire safety systems, daily care assistance, and building maintenance that persist across multiple surveys. While all deficiencies have correction dates, the pattern of ongoing issues in core care areas warrants careful evaluation during your visit.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 24, 2025Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 1, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 4, 2024Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 8, 2022Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Jul 1, 2024
$4,256
Fine
Jul 1, 2024
$4,256
Ownership & Operations
Who Operates This Facility
Southwood Nursing and Retirement
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 17 of 35
Ownership & Management
Owners
Liberty Healthcare Services of Southwood Nursing Center, LLC
Owner · Organization
Long Term Care Management Services LLC
Owner · Organization
Wilson, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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