The Magnolia
Limited public data on The Magnolia. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 11 Google reviews
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What this means for your family
This facility's recent history is deeply concerning, with multiple reports of medical neglect and unsafe environments. While older reviews suggest a kind staff, the current trend of 1-star reviews regarding medication errors and lack of fall prevention is a major red flag that requires immediate investigation during any tour.
Google Reviews
Google Reviews
11 reviews on Google“Families should exercise extreme caution, as recent reviews from 2024 describe severe allegations of medical neglect, improper medication use, and unsafe living conditions. While older reviews from 2018 and 2020 praised the staff's kindness and professionalism, the most recent feedback highlights critical failures in fall prevention and communication.”
Quality Themes
Tap a score for detailsStrengths
- Historically professional staff
- Supportive attitude toward medical appointments
Concerns
- Severe medical neglect and safety issues (mentioned by 2 reviewers)
- Poor communication and lack of transparency regarding health changes (mentioned by 2 reviewers)
- Unsanitary facility conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see how much the management engages with feedback from the community; how has the facility implemented recent changes to improve the dining experience and food variety?
- 2Since we know the staff is very supportive of outside medical appointments, what is the specific process for communicating any updates or changes in health status back to our family?
- 3Could you walk us through your daily protocols for medication management and how you ensure everything is documented accurately?
- 4What specific cleaning schedules and sanitation standards are in place for the resident rooms and common areas to ensure a pristine environment?
- 5How do you handle medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The people at The Magnolia are the nicest people I have ever encountered. They were interested in her care and have done everything they can to help her get the services she needs.”
“The staff is professional and always willing to help when they can... The MCM is as professional as they come.. always outgoing and understanding...”
“They drugged my brother to the point that he couldn’t even walk or talk. The food was terrible and the so called care was even worse.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 4, 2023Complaint
The facility failed to ensure a resident's thickened liquids were served as ordered by the physician. Kitchen staff did not use a liquid measuring cup to follow packet instructions, resulting in the resident receiving the incorrect thickened consistency.
The facility failed to ensure that the preparation and administration of treatments were in accordance with physician orders. Specifically, staff failed to maintain the accuracy of prescribed dietary treatments as documented in the resident's record.
Apr 4, 2023Complaint
The facility failed to ensure a resident's thickened liquids were served as ordered by the physician. Kitchen staff did not use a measuring cup to follow the thickening powder instructions, resulting in the resident being served the incorrect liquid consistency.
Jan 13, 2022Complaint
The facility failed to ensure appropriate personal care assistance was provided for 7 out of 10 sampled residents on the Special Care Unit. Specific failures included residents being dressed inappropriately, such as pants worn backwards or down around the knees, and inadequate hygiene regarding hair grooming, facial hair, and oral care.
Sep 27, 2016Complaint
The facility failed to maintain walls, ceilings, and floors in a clean and good state of repair. Specific issues included peeled paint, black scuff marks, and stained floor tiles in various rooms, as well as detached wall tiles and a bathroom sink separating from the wall.
Sep 27, 2016Complaint
The facility failed to ensure that walls, ceilings, and floors were kept clean and in good repair. Specific issues included peeling paint, holes in sheetrock, detached tiles, and stained or scuffed walls across multiple units including the 100, 200, and 300 halls. Additionally, bathroom fixtures such as sinks were separating from walls and floor tiles were missing or stained.
Oct 16, 2015Complaint
The facility failed to ensure necessary referral and follow-up care for 2 of 7 residents. Specifically, the facility failed to schedule or canceled appointments for wound, mental health, OB/GYN, and gastrointestinal evaluations and treatments.
Apr 17, 2015Complaint
The facility failed to provide supervision in accordance with a resident's assessed needs and care plan. Specifically, a resident with a history of falls and dementia was observed stumbling and grabbing a divider frame during lunch without staff intervention or assistance.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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