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Nursing HomeMedicaid Investigative

Southpark Meadows Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9801 S 1st Street, Southpark Meadows · Austin, TX 78748120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 123 Google reviews

5
4
3
2
1
Southpark Meadows Nursing and Rehabilitation Center Nursing Home in Austin, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 8.0)
  • High RN turnover (71%)

Bottom 25% in Texas · Critically understaffed (RN) · Worst in WELLSENTIAL HEALTH chain · $16,920 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently rated as world-class. However, families should be prepared for potential communication challenges due to language barriers and should closely monitor call-light response times, especially during weekends.

Google Reviews

Google Reviews

123 reviews on Google
Families considering Southpark Meadows will find a facility highly praised for its exceptional physical and occupational therapy teams and its engaging activities program. While many reviewers highlight the compassionate care and clean environment, there are serious, recurring allegations regarding slow response times to call lights and significant communication barriers due to a high number of Spanish-speaking staff members.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean8.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Engaging and thoughtful activities program
  • Clean and well-maintained facility
  • Compassionate and professional rehabilitation staff

Concerns

  • Slow response times to call lights (mentioned by 5 reviewers)
  • Language barriers/lack of English-speaking staff (mentioned by 4 reviewers)
  • Understaffing, particularly on weekends or night shifts (mentioned by 4 reviewers)
  • Inconsistent food quality and temperature (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(8)'19(1)'21(33)'23(8)'25(31)'26(5)

Distribution · 130 analyzed

5
82
4
12
3
9
2
4
1
23
17 reviews posted between May 4, 2021May 8, 2021 · 14 were 5-star

How They Respond to Reviews

100%response rate
Good

The owner provides highly personalized and warm responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the response shifts to a standardized, professional template that directs the grievance to leadership via email.

Questions for Your Tour

  • 1I noticed how much the team values feedback from families; how do you typically communicate updates regarding a resident's daily care or changes in their condition?
  • 2The therapy program seems to be a real standout here—could you tell me more about how the physical and occupational therapists work with residents on their recovery goals?
  • 3With the facility being so well-maintained, what kind of daily activities or social programs do you have planned to keep residents engaged and active?
  • 4How do you ensure that residents' needs are met promptly during the night shifts or over the weekends when the facility might be quieter?
  • 5Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and meet different dietary needs?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting the physician and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The therapists helped him rel... [rehab]... The administration, therapists and direct care staff worked a miracle.

Rehab patient's family · 2026★★★★★

Marsha does an excellent job creating fun, thoughtful activities, and the whole team was friendly and supportive.

Visitor · 2026★★★★★

I was transferred from ICU to Southpark Meadows with a trac and feeding tube and barely able to move. Next Monday he is able successfully move into a group home because of his dramatic recovery under their care.

Long-term resident's family · 2025★★★★★
Source: 123 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
25%
Registered nurses for medical care
Total Nursing
2.80hrs
68%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility47.8%
Worse than Avg
Here
47.8%
US
95.5%
TX
98.0%
Travis
94.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
TX
16.1%
Travis
22.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Travis
2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.4%
TX
9.4%
Travis
12.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.1%
Worse than Avg
Here
90.1%
US
93.4%
TX
96.9%
Travis
93.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
19.4%
TX
14.2%
Travis
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.7%
TX
88.0%
Travis
79.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
81.8%
TX
89.2%
Travis
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
TX
1.5%
Travis
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (9.1)
4 complaint-triggered
$16,920 in fines

Families have filed multiple complaints that resulted in four deficiencies, including issues with notification requirements, treatment quality, and medication management. The facility shows recurring problems with care planning, medication services, and resident rights spanning multiple years, though all violations have been corrected by the facility. Given the pattern of complaint-driven deficiencies and repeated issues in core care areas, families should visit to assess current conditions and ask specific questions about medication oversight and care coordination.

Dec 8, 2025Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 13, 2025Complaint
2
0580Actual harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 6, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 22, 2024Routine
9
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 26, 2024Complaint
1
0755Actual harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 15, 2023Routine
10
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Jun 6, 2025

$10,998

Ownership & Operations

Who Operates This Facility

Owner / Operator

Smithville Hospital Authority

Organization Type

for profit

Management Company

REGENCY IHS OF SOUTHPARK MEADOWS, LLC

Administrator

RAYMUNDO VASQUEZ

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 65 of 67 (Worst)

Ownership & Management

Owners

Smithville Hospital Authority

Owner · Organization

100%

Regency Ihs of Southpark Meadows, LLC

Owner · Organization

Csv Rhea Management Holdco, LLC

Owner (parent company) · Organization

Dwd TX Holdings LLC

Owner (parent company) · Organization

Jack and Nancy Dwyer Workforce Development Center INC

Owner (parent company) · Organization

Reg Bridge Opco LLC

Owner (parent company) · Organization

Reg Hg Opco LLC

Owner (parent company) · Organization

Reg Operator Holdco LLC

Owner (parent company) · Organization

Regency Integrated Health Services LLC

Owner (parent company) · Organization

Regency Texas Holdings LLC

Owner (parent company) · Organization

Key personnel

Baird, DanielManaging Control - Governing BodyBunte, MarkManaging Control - Governing BodyClapp, BarbaraManaging Control - Governing BodyCortese, DarenManaging Control - Governing BodyFulcher, AnnManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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