Nursing HomeMedicaid

Southern Ocean Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1361 Route 72 West, Manahawkin · Manahawkin, NJ 08050|136 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 155 Google reviews

(609) 978-0600 Directions Website

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What this means for your family

While many families report excellent outcomes with the physical therapy team, there is a clear pattern of recent complaints regarding staffing levels and basic patient care. If you choose this facility, we strongly recommend visiting during off-hours and weekends to verify that the level of attention matches your expectations, and ensure you have a clear plan for monitoring your loved one's daily needs.

Google Reviews

155 reviews on Google

“Southern Ocean Center receives highly polarized feedback, with many families praising the compassionate nursing staff, effective physical therapy, and clean environment. However, a significant number of recent reviews highlight severe concerns regarding neglect, understaffing, poor food quality, and lapses in basic hygiene. While many report a positive experience, the frequency of critical complaints in the last year suggests inconsistent care standards.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and aide staff
Effective physical and occupational therapy
Clean and well-maintained facility
Professional and helpful admissions team

Concerns

Understaffing leading to slow response times (mentioned by 6 reviewers)
Poor food quality and cold meals (mentioned by 5 reviewers)
Neglect of basic hygiene and patient care (mentioned by 4 reviewers)
Lost or unwashed personal laundry/clothing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 158 analyzed

130

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard wonderful things about how professional and helpful your admissions team is; can you walk us through what the transition process looks like for a new resident?
2Since we want to ensure consistent care, how does the facility manage medication administration and monitoring during shift changes?
3We want to make sure meals are a highlight of the day; how do you ensure that food stays warm and nutritious when it reaches the residents?
4What specific steps are in place to ensure that personal items, like clothing and laundry, are carefully tracked and handled?
5How does the nursing team prioritize responding to call lights during the busier times of the day?
6What kind of daily activities or social programs are available to help residents stay engaged and connected with each other?

Personalized based on this facility's data

Key Review Excerpts

“My husband, who was at Genesis for a short time in April, had a horrible experience! The food was terrible: no food choices for diabetics, or salt restricted diets! If I was not there to see that he got his meals, he sometimes never received a meal!”

Long-term resident's family · 2023★☆☆☆☆

“The staff here have been very kind and attentive. The Physical and Occupational therapist are fabulous and have helped my mom regain her strength. I am very grateful for the care she has received here!”

Rehab patient's family · 2025★☆☆☆☆

“After surgery, my mother was left waiting 3½ hours for assistance to use the bathroom, resulting in her soiling herself on more than one occasion. No patient recovering from surgery should ever be made to endure that kind of humiliation and neglect.”

Rehab patient's family · 2026★☆☆☆☆

Source: 155 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.52hrs

70%

Registered nurses for medical care

Total Nursing

3.51hrs

86%

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility19.6%

Worse than Avg

Here

19.6%

15.3%

9.1%

Ocean

8.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

12.1%

11.7%

Ocean

11.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

15.5%

12.7%

Ocean

12.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.3%

Better than Avg

Here

96.3%

93.4%

93.0%

Ocean

89.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility14.5%

Worse than Avg

Here

14.5%

14.4%

9.2%

Ocean

7.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.7%

Better than Avg

Here

17.7%

19.5%

18.9%

Ocean

22.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.4%

Better than Avg

Here

91.4%

81.8%

78.7%

Ocean

69.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.6%

Better than Avg

Here

83.6%

79.8%

80.1%

Ocean

75.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

1.2%

Ocean

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Near state avg (8.5)

5 complaint-triggered

This facility has a concerning pattern with 42 deficiencies across recent surveys, including families filing complaints about abuse protection, nursing staffing, and treatment quality. The most recurring problems involve fire safety systems, infection control, and care planning. While all issues show correction dates, the persistent fire safety violations across multiple surveys and serious complaint-triggered deficiencies about resident protection warrant careful consideration before visiting.

Mar 3, 2026Complaint2 findings

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 8, 2025Routine10 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Sep 8, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 6, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 2, 2024Routine8 findings

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 2, 2024Complaint1 finding

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southern Ocean Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 16 of 188

Ownership & Management

Owners

Fc-Gen Operations Investment LLC

Owner · Organization

Gen Operations I LLC

Owner · Organization

Genesis Nj Holdings LLC

Owner · Organization

Gen Operations II LLC