Southbrook Nursing Center
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
Southbrook offers strong rehabilitation services and a warm environment for many residents, but there are recurring reports of understaffing and lapses in routine care. When touring, we strongly recommend asking for a specific plan on how the facility manages daily hygiene and dietary needs, and observing how staff interact with residents during non-peak hours.
Google Reviews
Google Reviews
45 reviews on Google“Southbrook Nursing Center receives polarized feedback, with many families praising the compassionate, family-like atmosphere and effective rehabilitation services. However, significant concerns exist regarding chronic understaffing, inconsistent communication, and lapses in basic hygiene and dietary management. Families should be aware that while some residents thrive, others have experienced neglect in daily care tasks and unprofessional conduct from specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Engaging activities and social atmosphere
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Inconsistent or poor dietary service (mentioned by 3 reviewers)
- Unprofessional staff conduct and communication (mentioned by 3 reviewers)
- Lack of attention to personal hygiene and grooming (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Southbrook is very active in responding to family feedback online; how do you use that input to make real-time improvements to the resident experience?
- 2Given that staffing levels are a common priority for families, could you walk me through how your current staffing model ensures that residents receive consistent support with daily hygiene and grooming?
- 3I’ve heard great things about your physical and occupational therapy programs, but I’m curious—how do you ensure that the same level of attention and quality is applied to the daily dining and nutrition experience?
- 4With the current CMS staffing rating in mind, what specific protocols do you have in place to ensure that medication management remains accurate and timely for all residents?
- 5Since your facility is known for a vibrant social atmosphere, what are some of the most popular activities that help residents stay connected and engaged throughout the week?
- 6In the event of a medical emergency, what is the immediate chain of communication to ensure that family members are kept fully informed and involved in their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab staff worked so well with her that not only did she beat all odds and walk again, she was able to walk independently.”
“The care giving nurses, nurses aids, Physical and Occupational therapist were excellant. Especially Jessica, Heather, Sierra,and Hailey. The center was clean and nice smelling.”
“I’ve also asked that she be put on the list to see the podiatrist but that also has never been done. I wud like to think that since she’s paying almost...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southbrook Nursing Center shows a pattern of recurring issues with resident assessment and care planning across multiple surveys, indicating ongoing challenges in this critical area. The facility has also had problems with resident financial security, infection control, and food safety. While all deficiencies have reported correction dates, the repeated assessment and care planning violations suggest systematic issues that families should discuss directly with facility leadership before making a placement decision.
Nov 22, 2024Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Nov 3, 2023Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 10, 2022Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Southbrook Nursing Center
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 9 of 23
Ownership & Management
Owners
Grand Plains Skilled Nursing LLC
Owner · Organization
Hwj LLC
Owner (parent company) · Organization
Ford, Julianna
Owner (parent company)
Montgomery, Henley
Owner (parent company)
Montgomery, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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