South Mountain Post Acute
Strong Medicare quality ratings; families often praise exceptional physical and speech therapy teams. Still worth an in-person visit.
based on 335 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or speech rehabilitation due to their highly skilled therapy teams. However, families must remain extremely vigilant regarding nursing care and hygiene, as multiple reports indicate significant lapses in medical monitoring and responsiveness during night shifts.
Google Reviews
Google Reviews
335 reviews analyzed“Families considering South Mountain Post Acute will find a highly-regarded therapy and rehabilitation department, with many patients praising their progress in mobility and speech. However, there are serious, recurring allegations of medical neglect, delayed response times, and inadequate nursing care during night shifts. While some residents enjoy a clean and friendly environment, others report severe issues with hygiene and unresponsiveness to medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and speech therapy teams
- Friendly and attentive CNA and respiratory staff
- Clean and well-maintained facility
- Accommodating management regarding dietary needs
Concerns
- Allegations of medical neglect and failure to monitor patients (mentioned by 4 reviewers)
- Delayed response to call lights and nursing assistance (mentioned by 3 reviewers)
- Inadequate hygiene care and infrequent changes (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the facility being a 4-star rated center, how do you ensure that the level of personalized attention stays high for every resident?
- 2What specific steps is the team taking to increase the number of staff members available on each shift to support the residents?
- 3How do you manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 4Could you tell us more about the types of daily activities or social outings organized to keep the residents engaged and active?
- 5We noticed you are active in responding to feedback; how does the administration use resident and family input to improve the facility?
- 6How does the nursing team handle the specific care needs and medication schedules for residents with complex medical histories?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is phenomenal and Mark leads his team strong! Your loved ones will be in great hands.”
“I just wanted to say that I've had great experience with the therapy team here at South Mountain Post Acute. When I first came here I could not speak but my wonderful Speech Therapist, Nicole, has helped me relearn to speak, read, and write.”
“I repeatedly raised flags and voiced concerns about how my father was being treated, but I was continually assured that he was doing well when he clearly was even suggested that he be moved to a hospital two weeks prior to his passing, yet my concerns were ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Six families have filed complaints against this facility, generating deficiencies in care quality, care planning, and dietary services. The facility shows recurring issues with professional care standards (cited three times across multiple years) and bowel/bladder care (twice), suggesting persistent quality concerns. While all violations have been corrected, the pattern of complaint-driven investigations and repeat citations in core care areas warrants careful evaluation during your visit.
Dec 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 8, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Aug 9, 2024Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 3, 2026ComplaintCleanReport
A complaint survey was conducted on March 3, 2026 for the investigation of intake(s) # 00158662, 00156850, 00155375, 00156103. There were no findings cited.
Sep 24, 2025ComplaintCleanReport
A complaint investigation was conducted on September 24, 2025, of intake #00144945. There were no deficiencies.
Jul 21, 2025Complaint
The investigation of complaints 2564650, 00136792, 2561015, 00136389, 2566916, 2567043, and 00136973 was conducted on July 21, 2025, The following deficiencies were cited.
The facility failed to ensure proper monitoring for 1 out of 3 dialysis residents (#1).
The facility failed to ensure proper monitoring for 1 out of 3 dialysis residents (#1).
Jul 11, 2025ComplaintCleanReport
A Complaint survey #1D0E54-H1was performed on July 11 and 14, 2025.Investigation of Complaints 00135971 and 00136174 was conducted via closed record review, observation of current facility practice, staff interviews and review of facility documentation.No Deficiencies were cited.
Jun 5, 2025ComplaintCleanReport
A complaint survey was conducted on June 5, 2025 for the investigation of intake #SF00131430. There were no deficiencies cited.
Jan 17, 2025ComplaintCleanReport
A complaint investigation was conducted on January 17, 2025 through January 22, 2025 of intake # AZ00221986, AZ00221886, AZ00221890. There were no citations cited.
Jan 6, 2025ComplaintCleanReport
The complaint survey was conducted on January 06, 2025 of the following complaint #'s AZ00221387, AZ00221291, AZ00221275. There were no deficiencies cited.
Dec 16, 2024Complaint
The investigation of Complaint AZ00220300, AZ00219780, AZ00220102, AZ00220188 was conducted on 12/16/2024 through 12/18/2024. The following deficiencies were cited:
Based on clinical record review, staff interviews and policy reviews, the facility failed to ensure that 1 of 3 sampled residents (#2) received long-acting insulin per hospital discharge orders upon admission. The deficient practice could result in uncontrolled blood sugar levels. Findings include: Resident #2 was admitted on February 13, 2024 with diagnoses that included type 2 diabetes mellitus, Parkinson's disease, and dementia. Review of final orders/discharge instructions from the referring hospital, dated February 13, 2024 (prior to admission), included that the patient was to continue insulin Glargine (insulin glargine/Lantus) 15 units twice daily without any changes. Review of physician's orders dated February 13th- 19th,2024 revealed no evidence of physician orders regarding Insulin Glargine despite being listed on the hospital final orders/discharge instructions. An order summery dated February 13, 2024 revealed all medication orders were reviewed by the attending physician and he concurred with the present plan of care and discharge plan. Further review of physician orders dated February 14, 2024 included Glucose monitoring with instructions to notify the provider if glucose is less than 70 or more than 400 mg/dL. A Care Plan dated February 14, 2024, revealed a focus of Diabetes Mellitus with interventions that included diabetes medication as ordered by doctor, monitor/document for side effects and effectiveness, monitor/document/report to MD PRN (as needed) signs and symptoms of hyperglycemia. An Admission MDS (Minimum Data Set) assessment dated February 17, 2024 included that the resident had a BIMS (Brief Interview for Mental Status) score of 2, which indicated severe cognitive impairment. The assessment indicated the resident had clear speech, was not oriented to time or place and at times appeared anxious, fearful and wandered. On February 18, 2024 the resident's blood glucose test results were 572.0 mg/dL. A progress note dated February 18, 2024 revealed that the resident's blood sugar was 572.0 mg/dL at 1:06pm and the provider was notified. However, there was no evidence regarding the provider's response including any medication changes, related to the increase in blood glucose levels. On February 18, 2024 at 4:41pm, the resident's blood glucose level was 219.0 mg/dL. A nursing progress note dated February 18, 2024 revealed blood glucose level at baseline and well controlled, despite evidence of blood glucose fluctuations during the day. A review of the resident's blood glucose results on February 19 through February 20, 2024 revealed: February 19, 2024 - 8:32 am- 229.0 mg/dL - 11:37 am- 271.0 mg/dL - 5:01 pm- 333.0 mg/dL - 10:03 pm- 321.0 mg/dL February 20, 2024 - 8:03 am- 337.0 mg/dL - 8:33 am- 337.0 mg/dL - 12:03 pm-337.0 mg/dL - 4:45 pm -357.0 mg/dL - 7:08 pm- 335.0 mg/dL A FNP (Family Nurse Practitioner) progress note dated February 20, 2024 indicated that, the resident's blood glucose remains elevated and to start a low do
Based on clinical record review, staff interviews and policy reviews, the facility failed to ensure that 1 of 3 sampled residents (#2) received long-acting insulin per hospital discharge orders upon admission. Findings include: Resident #2 was admitted on February 13, 2024 with diagnoses that included type 2 diabetes mellitus, Parkinson's disease, and dementia. Review of final orders/discharge instructions from the referring hospital, dated February 13, 2024 (prior to admission), included that the patient was to continue insulin Glargine (insulin glargine/Lantus) 15 units twice daily without any changes. Review of physician's orders dated February 13th- 19th,2024 revealed no evidence of physician orders regarding Insulin Glargine despite being listed on the hospital final orders/discharge instructions. An order summery dated February 13, 2024 revealed all medication orders were reviewed by the attending physician and he concurred with the present plan of care and discharge plan. Further review of physician orders dated February 14, 2024 included Glucose monitoring with instructions to notify the provider if glucose is less than 70 or more than 400 mg/dL. A Care Plan dated February 14, 2024, revealed a focus of Diabetes Mellitus with interventions that included diabetes medication as ordered by doctor, monitor/document for side effects and effectiveness, monitor/document/report to MD PRN (as needed) signs and symptoms of hyperglycemia. An Admission MDS (Minimum Data Set) assessment dated February 17, 2024 included that the resident had a BIMS (Brief Interview for Mental Status) score of 2, which indicated severe cognitive impairment. The assessment indicated the resident had clear speech, was not oriented to time or place and at times appeared anxious, fearful and wandered. On February 18, 2024 the resident's blood glucose test results were 572.0 mg/dL. A progress note dated February 18, 2024 revealed that the resident's blood sugar was 572.0 mg/dL at 1:06pm and the provider was notified. However, there was no evidence regarding the provider's response including any medication changes, related to the increase in blood glucose levels. On February 18, 2024 at 4:41pm, the resident's blood glucose level was 219.0 mg/dL. A nursing progress note dated February 18, 2024 revealed blood glucose level at baseline and well controlled, despite evidence of blood glucose fluctuations during the day. A review of the resident's blood glucose results on February 19 through February 20, 2024 revealed: February 19, 2024 - 8:32 am- 229.0 mg/dL - 11:37 am- 271.0 mg/dL - 5:01 pm- 333.0 mg/dL - 10:03 pm- 321.0 mg/dL February 20, 2024 - 8:03 am- 337.0 mg/dL - 8:33 am- 337.0 mg/dL - 12:03 pm-337.0 mg/dL - 4:45 pm -357.0 mg/dL - 7:08 pm- 335.0 mg/dL A FNP (Family Nurse Practitioner) progress note dated February 20, 2024 indicated that, the resident's blood glucose remains elevated and to start a low dose of Glargine/Lantus 5 units at bed time. A Physician Order dated, Febr
Ownership & Operations
Who Operates This Facility
South Mountain Post Acute
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 109 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
335 reviews from families & visitors
Official Website
Visit southmountainpostacute.com
Medicare data downloads
Original nursing home datasets
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