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Nursing HomeMedicaid

South Mountain Post Acute

Strong Medicare quality ratings; families often praise exceptional physical and speech therapy teams. Still worth an in-person visit.

8008 S. Jesse Owens Parkway, South Mountain Village · Phoenix, AZ 85042124 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 335 Google reviews

5
4
3
2
1
South Mountain Post Acute Nursing Home in Phoenix, AZ — Street View
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What this means for your family

This facility is an excellent choice for patients focused on intensive physical or speech rehabilitation due to their highly skilled therapy teams. However, families must remain extremely vigilant regarding nursing care and hygiene, as multiple reports indicate significant lapses in medical monitoring and responsiveness during night shifts.

Google Reviews

Google Reviews

335 reviews analyzed
Families considering South Mountain Post Acute will find a highly-regarded therapy and rehabilitation department, with many patients praising their progress in mobility and speech. However, there are serious, recurring allegations of medical neglect, delayed response times, and inadequate nursing care during night shifts. While some residents enjoy a clean and friendly environment, others report severe issues with hygiene and unresponsiveness to medical emergencies.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Exceptional physical and speech therapy teams
  • Friendly and attentive CNA and respiratory staff
  • Clean and well-maintained facility
  • Accommodating management regarding dietary needs

Concerns

  • Allegations of medical neglect and failure to monitor patients (mentioned by 4 reviewers)
  • Delayed response to call lights and nursing assistance (mentioned by 3 reviewers)
  • Inadequate hygiene care and infrequent changes (mentioned by 3 reviewers)
  • Poor food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.22025(11)4.32026(20)

Distribution

5
19
4
0
3
0
2
1
1
10

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With the facility being a 4-star rated center, how do you ensure that the level of personalized attention stays high for every resident?
  • 2What specific steps is the team taking to increase the number of staff members available on each shift to support the residents?
  • 3How do you manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 4Could you tell us more about the types of daily activities or social outings organized to keep the residents engaged and active?
  • 5We noticed you are active in responding to feedback; how does the administration use resident and family input to improve the facility?
  • 6How does the nursing team handle the specific care needs and medication schedules for residents with complex medical histories?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is phenomenal and Mark leads his team strong! Your loved ones will be in great hands.

Rehab patient's family · 2026★★★★★

I just wanted to say that I've had great experience with the therapy team here at South Mountain Post Acute. When I first came here I could not speak but my wonderful Speech Therapist, Nicole, has helped me relearn to speak, read, and write.

Rehab patient · 2026★★★★★

I repeatedly raised flags and voiced concerns about how my father was being treated, but I was continually assured that he was doing well when he clearly was even suggested that he be moved to a hospital two weeks prior to his passing, yet my concerns were ignored.

Long-term resident's family · 2026☆☆☆☆
Source: 335 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
15.4%
AZ
11.2%
Maricopa
10.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
15.3%
AZ
13.5%
Maricopa
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AZ
4.0%
Maricopa
4.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
19.5%
AZ
20.6%
Maricopa
23.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
14.4%
AZ
10.6%
Maricopa
8.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
AZ
97.0%
Maricopa
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.8%
Mixed vs Avgs
Here
92.8%
US
81.8%
AZ
91.3%
Maricopa
93.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.7%
Mixed vs Avgs
Here
88.7%
US
79.7%
AZ
87.3%
Maricopa
89.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.1%
Better than Avg
Here
0.1%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
6 complaint-triggered

Six families have filed complaints against this facility, generating deficiencies in care quality, care planning, and dietary services. The facility shows recurring issues with professional care standards (cited three times across multiple years) and bowel/bladder care (twice), suggesting persistent quality concerns. While all violations have been corrected, the pattern of complaint-driven investigations and repeat citations in core care areas warrants careful evaluation during your visit.

Dec 29, 2025Complaint
1
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 21, 2025Complaint
1
0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 18, 2024Complaint
1
0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 8, 2024Complaint
1
0808MinorCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Aug 9, 2024Routine
2
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Aug 9, 2024Complaint
1
0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

22total
13deficiencies
Mar 3, 2026Complaint
CleanReport

A complaint survey was conducted on March 3, 2026 for the investigation of intake(s) # 00158662, 00156850, 00155375, 00156103. There were no findings cited.

Sep 24, 2025Complaint
CleanReport

A complaint investigation was conducted on September 24, 2025,  of intake #00144945. There were no deficiencies.

Jul 21, 2025Complaint

The investigation of complaints 2564650, 00136792, 2561015, 00136389, 2566916, 2567043, and 00136973 was conducted on July 21, 2025, The following deficiencies were cited.

21(b)(3) Comprehensive Care Plans The services provided or arranged by the facility, as outlined by the comprehensive care plan, must- (i) Meet professional standards of quality.Services Provided Meet Professional Standards - 0658 FederalCorrected Aug 14, 2025

The facility failed to ensure proper monitoring for 1 out of 3 dialysis residents (#1).

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Aug 14, 2025

The facility failed to ensure proper monitoring for 1 out of 3 dialysis residents (#1).

Jul 11, 2025Complaint
CleanReport

A Complaint survey #1D0E54-H1was performed on July 11 and 14, 2025.Investigation of Complaints 00135971 and 00136174 was conducted via closed record review, observation of current facility practice, staff interviews and review of facility documentation.No Deficiencies were cited.

Jun 5, 2025Complaint
CleanReport

A complaint survey was conducted on June 5, 2025 for the investigation of intake #SF00131430. There were no deficiencies cited.

Jan 17, 2025Complaint
CleanReport

A complaint investigation was conducted on January 17, 2025 through January 22, 2025 of intake # AZ00221986, AZ00221886, AZ00221890. There were no citations cited.

Jan 6, 2025Complaint
CleanReport

The complaint survey was conducted on January 06, 2025 of the following complaint #'s AZ00221387, AZ00221291, AZ00221275. There were no deficiencies cited.

Dec 16, 2024Complaint

The investigation of Complaint AZ00220300, AZ00219780, AZ00220102, AZ00220188 was conducted on 12/16/2024 through 12/18/2024. The following deficiencies were cited:

21(b)(3) Comprehensive Care Plans The services provided or arranged by the facility, as outlined by the comprehensive care plan, must- (i) Meet professional standards of quality.483.21(b)(3)(i) FederalCorrected Dec 30, 2024

Based on clinical record review, staff interviews and policy reviews, the facility failed to ensure that 1 of 3 sampled residents (#2) received long-acting insulin per hospital discharge orders upon admission. The deficient practice could result in uncontrolled blood sugar levels. Findings include: Resident #2 was admitted on February 13, 2024 with diagnoses that included type 2 diabetes mellitus, Parkinson's disease, and dementia. Review of final orders/discharge instructions from the referring hospital, dated February 13, 2024 (prior to admission), included that the patient was to continue insulin Glargine (insulin glargine/Lantus) 15 units twice daily without any changes. Review of physician's orders dated February 13th- 19th,2024 revealed no evidence of physician orders regarding Insulin Glargine despite being listed on the hospital final orders/discharge instructions. An order summery dated February 13, 2024 revealed all medication orders were reviewed by the attending physician and he concurred with the present plan of care and discharge plan. Further review of physician orders dated February 14, 2024 included Glucose monitoring with instructions to notify the provider if glucose is less than 70 or more than 400 mg/dL. A Care Plan dated February 14, 2024, revealed a focus of Diabetes Mellitus with interventions that included diabetes medication as ordered by doctor, monitor/document for side effects and effectiveness, monitor/document/report to MD PRN (as needed) signs and symptoms of hyperglycemia. An Admission MDS (Minimum Data Set) assessment dated February 17, 2024 included that the resident had a BIMS (Brief Interview for Mental Status) score of 2, which indicated severe cognitive impairment. The assessment indicated the resident had clear speech, was not oriented to time or place and at times appeared anxious, fearful and wandered. On February 18, 2024 the resident's blood glucose test results were 572.0 mg/dL. A progress note dated February 18, 2024 revealed that the resident's blood sugar was 572.0 mg/dL at 1:06pm and the provider was notified. However, there was no evidence regarding the provider's response including any medication changes, related to the increase in blood glucose levels. On February 18, 2024 at 4:41pm, the resident's blood glucose level was 219.0 mg/dL. A nursing progress note dated February 18, 2024 revealed blood glucose level at baseline and well controlled, despite evidence of blood glucose fluctuations during the day. A review of the resident's blood glucose results on February 19 through February 20, 2024 revealed: February 19, 2024 - 8:32 am- 229.0 mg/dL - 11:37 am- 271.0 mg/dL - 5:01 pm- 333.0 mg/dL - 10:03 pm- 321.0 mg/dL February 20, 2024 - 8:03 am- 337.0 mg/dL - 8:33 am- 337.0 mg/dL - 12:03 pm-337.0 mg/dL - 4:45 pm -357.0 mg/dL - 7:08 pm- 335.0 mg/dL A FNP (Family Nurse Practitioner) progress note dated February 20, 2024 indicated that, the resident's blood glucose remains elevated and to start a low do

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Dec 30, 2024

Based on clinical record review, staff interviews and policy reviews, the facility failed to ensure that 1 of 3 sampled residents (#2) received long-acting insulin per hospital discharge orders upon admission. Findings include: Resident #2 was admitted on February 13, 2024 with diagnoses that included type 2 diabetes mellitus, Parkinson's disease, and dementia. Review of final orders/discharge instructions from the referring hospital, dated February 13, 2024 (prior to admission), included that the patient was to continue insulin Glargine (insulin glargine/Lantus) 15 units twice daily without any changes. Review of physician's orders dated February 13th- 19th,2024 revealed no evidence of physician orders regarding Insulin Glargine despite being listed on the hospital final orders/discharge instructions. An order summery dated February 13, 2024 revealed all medication orders were reviewed by the attending physician and he concurred with the present plan of care and discharge plan. Further review of physician orders dated February 14, 2024 included Glucose monitoring with instructions to notify the provider if glucose is less than 70 or more than 400 mg/dL. A Care Plan dated February 14, 2024, revealed a focus of Diabetes Mellitus with interventions that included diabetes medication as ordered by doctor, monitor/document for side effects and effectiveness, monitor/document/report to MD PRN (as needed) signs and symptoms of hyperglycemia. An Admission MDS (Minimum Data Set) assessment dated February 17, 2024 included that the resident had a BIMS (Brief Interview for Mental Status) score of 2, which indicated severe cognitive impairment. The assessment indicated the resident had clear speech, was not oriented to time or place and at times appeared anxious, fearful and wandered. On February 18, 2024 the resident's blood glucose test results were 572.0 mg/dL. A progress note dated February 18, 2024 revealed that the resident's blood sugar was 572.0 mg/dL at 1:06pm and the provider was notified. However, there was no evidence regarding the provider's response including any medication changes, related to the increase in blood glucose levels. On February 18, 2024 at 4:41pm, the resident's blood glucose level was 219.0 mg/dL. A nursing progress note dated February 18, 2024 revealed blood glucose level at baseline and well controlled, despite evidence of blood glucose fluctuations during the day. A review of the resident's blood glucose results on February 19 through February 20, 2024 revealed: February 19, 2024 - 8:32 am- 229.0 mg/dL - 11:37 am- 271.0 mg/dL - 5:01 pm- 333.0 mg/dL - 10:03 pm- 321.0 mg/dL February 20, 2024 - 8:03 am- 337.0 mg/dL - 8:33 am- 337.0 mg/dL - 12:03 pm-337.0 mg/dL - 4:45 pm -357.0 mg/dL - 7:08 pm- 335.0 mg/dL A FNP (Family Nurse Practitioner) progress note dated February 20, 2024 indicated that, the resident's blood glucose remains elevated and to start a low dose of Glargine/Lantus 5 units at bed time. A Physician Order dated, Febr

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Mountain Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 109 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Fischbeck, CourtneyManaging Control - Governing BodyHasan, OmairManaging Control - Governing BodyPeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorFischbeck, CourtneyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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