South Hampton Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
Watch South Hampton Nursing & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehabilitation team is frequently praised, recent reviews indicate a concerning trend regarding communication and nighttime care. If you choose this facility, ensure you have a clear plan for regular, proactive communication with the administration and consider visiting during off-hours to monitor the quality of care firsthand.
Google Reviews
Google Reviews
38 reviews on Google“South Hampton Nursing & Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate nursing staff and clean environment, while others report severe lapses in communication, hygiene, and medical oversight. While the rehabilitation department is frequently highlighted as a strength, significant concerns persist regarding nighttime staffing levels, food quality, and the loss of personal belongings. Families considering this facility should be prepared to stay highly involved in their loved one's daily care to ensure consistent attention.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Responsive administrative communication for some families
Concerns
- Poor food quality and dining experience (mentioned by 4 reviewers)
- Loss or theft of personal clothing and belongings (mentioned by 3 reviewers)
- Inadequate communication regarding medical status or emergencies (mentioned by 3 reviewers)
- Understaffing or lack of responsiveness during night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through your current process for tracking and labeling personal belongings to ensure residents' clothing and items remain secure?
- 2With the recent feedback regarding the dining experience, what steps are you taking to improve the variety and quality of the meals served to residents?
- 3How do you ensure consistent communication with family members regarding a resident's medical status or any sudden changes in their health condition?
- 4Given the 3-star staffing rating, how do you manage coverage and responsiveness during the night shift to ensure residents feel supported?
- 5What specific activities or social programs are currently being prioritized to keep residents engaged throughout the day?
- 6How does your nursing team coordinate with the rehabilitation department to ensure a smooth transition and consistent care for residents recovering from an injury or illness?
Personalized based on this facility's data
Key Review Excerpts
“I have seen my mother neglected, in pain, and dirty at other places along the way, but NEVER at South Hampton. Their front line workers ( rn’s, cna’s, etc...) have the necessary loving and caring attitude to handle someone who simply can’t do things for themselves.”
“The care is decent during the day but at night maybe it is horrible”
“The food is absolutely atrocious. I will concede that the actual rehabilitation staff is great, but I don't think they work directly for the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Hampton has recurring fire safety and smoke system issues across multiple surveys, with one complaint-triggered deficiency involving resident financial protection. The facility shows a pattern of problems with fire alarms, sprinkler systems, and smoke barriers that persist across 2018, 2019, and 2023 surveys, suggesting ongoing safety compliance challenges. While all deficiencies were reportedly corrected, families should inquire about current fire safety protocols and financial safeguards given the complaint history.
Jul 14, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jul 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Sep 5, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 9, 2018Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
South Hampton Nursing & Rehabilitation Center
for profit
Chain Affiliation
Preston Health Services
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 5 (Worst) (Best)
Ownership & Management
Owners
Preston Health Services INC
Owner · Organization
Walker, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit shnrc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Fairview at Redstone Village
6.2 miNursing Home · Huntsville, AL
Willowbrooke Ct Skilled Care Ctr at Magnolia Trace
8.2 miNursing Home · Huntsville, AL
Huntsville Health & Rehabilitation, LLC
9.4 miNursing Home · Huntsville, AL
Rocket City Rehabilitation and Healthcare Center
10.0 miNursing Home · Huntsville, AL
Diversicare of Big Springs
11.9 miNursing Home · Huntsville, AL