South Coast Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (26 vs median 13.0)
Below average in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record · Abuse citation
What this means for your family
This facility offers impressive results for specialized therapies, particularly speech and physical rehab. However, the high frequency of recent reports regarding patient falls and medication delays is a serious red flag. If you choose this facility, you must maintain frequent, unannounced visits to ensure your loved one's basic care needs are being met.
Google Reviews
Google Reviews
57 reviews on Google“Families considering South Coast Post Acute should be aware of significant discrepancies between the highly praised rehabilitation therapy and serious allegations of patient neglect. While some reviewers highlight exceptional progress in speech and physical therapy, multiple others report dangerous incidents involving patient falls, medication delays, and inadequate supervision.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and speech therapy
- Compassionate physicians and doctors
- Clean and well-maintained facility
- Friendly and welcoming certain nursing staff
Concerns
- Patient neglect and lack of supervision leading to falls (mentioned by 4 reviewers)
- Difficulty communicating with the facility via phone (mentioned by 4 reviewers)
- Delays in medication administration and call light response (mentioned by 3 reviewers)
- Inconsistent nursing care quality between shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
The owner uses templated, boilerplate language that avoids addressing specific allegations of neglect or medical errors. Instead, the responses pivot to promotional statements about the facility's accreditation and staff credentials.
Questions for Your Tour
- 1We've heard great things about your rehabilitation and speech therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication is administered consistently and on schedule, especially during shift changes?
- 3What specific protocols are in place to monitor residents closely and prevent falls, particularly during the night or when staff are busy?
- 4What is the process for families to get quick updates or communicate with the nursing staff if we have a question about our loved one's care?
- 5Could you describe what a typical day looks like regarding mealtime and the variety of dining options available to residents?
- 6In the event of a medical emergency after hours, how is the communication handled between the on-site nursing staff and the attending physicians?
Personalized based on this facility's data
Key Review Excerpts
“Just after two weeks of therapies with the speech therapist Lucie Trulock, I started eating purée food and drank water with a tea spoon. After five weeks of therapies, I am able to eat three meals a day.”
“My mother was sent to South Coast Post Acute in Santa Ana for recovery after heart surgery, and during her stay she fell three times due to the negligence and lack of supervision of the nursing staff.”
“The nurses are nice, but are forgetful. If you ask them for something. You have to ask him about ten times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Coast Post Acute has concerning patterns of repeated violations with 35 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility persistently struggles with abuse prevention and protection, medication management, and infection control across multiple surveys. Recent violations as late as October 2025 show ongoing problems with abuse protection and care planning, suggesting these serious issues have not been adequately resolved despite correction claims.
Oct 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 7, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 6, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 28, 2025Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
South Coast Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.4/5 · Rank 94 of 188
Ownership & Management
Owners
Meshuga 2 Operations Holdings, LLC
Owner · Organization
9560 Pico LLC
Owner (parent company) · Organization
Pico Ar LLC
Owner (parent company) · Organization
Robin, Aaron
Owner (parent company)
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit southcoastpostacute.com
Medicare data downloads
Original nursing home datasets
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