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Nursing HomeMedicaid Investigative

South Coast Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1030 W Warner Ave, Sunwood Central · Santa Ana, CA 92707255 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 57 Google reviews

5
4
3
2
1
South Coast Post Acute Nursing Home in Santa Ana, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (26 vs median 13.0)

Below average in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility offers impressive results for specialized therapies, particularly speech and physical rehab. However, the high frequency of recent reports regarding patient falls and medication delays is a serious red flag. If you choose this facility, you must maintain frequent, unannounced visits to ensure your loved one's basic care needs are being met.

Google Reviews

Google Reviews

57 reviews on Google
Families considering South Coast Post Acute should be aware of significant discrepancies between the highly praised rehabilitation therapy and serious allegations of patient neglect. While some reviewers highlight exceptional progress in speech and physical therapy, multiple others report dangerous incidents involving patient falls, medication delays, and inadequate supervision.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean7.0ActivitiesN/AMeds1.0MemoryN/AComms2.0Value1.0

Strengths

  • Effective rehabilitation and speech therapy
  • Compassionate physicians and doctors
  • Clean and well-maintained facility
  • Friendly and welcoming certain nursing staff

Concerns

  • Patient neglect and lack of supervision leading to falls (mentioned by 4 reviewers)
  • Difficulty communicating with the facility via phone (mentioned by 4 reviewers)
  • Delays in medication administration and call light response (mentioned by 3 reviewers)
  • Inconsistent nursing care quality between shifts (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(4)'19(5)'21(2)'23(2)'25(15)'26(5)

Distribution · 55 analyzed

5
17
4
2
3
3
2
4
1
29

How They Respond to Reviews

0%response rate
Generic

The owner uses templated, boilerplate language that avoids addressing specific allegations of neglect or medical errors. Instead, the responses pivot to promotional statements about the facility's accreditation and staff credentials.

Questions for Your Tour

  • 1We've heard great things about your rehabilitation and speech therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that medication is administered consistently and on schedule, especially during shift changes?
  • 3What specific protocols are in place to monitor residents closely and prevent falls, particularly during the night or when staff are busy?
  • 4What is the process for families to get quick updates or communicate with the nursing staff if we have a question about our loved one's care?
  • 5Could you describe what a typical day looks like regarding mealtime and the variety of dining options available to residents?
  • 6In the event of a medical emergency after hours, how is the communication handled between the on-site nursing staff and the attending physicians?

Personalized based on this facility's data


Key Review Excerpts

Just after two weeks of therapies with the speech therapist Lucie Trulock, I started eating purée food and drank water with a tea spoon. After five weeks of therapies, I am able to eat three meals a day.

Rehab patient · 2023★★★★★

My mother was sent to South Coast Post Acute in Santa Ana for recovery after heart surgery, and during her stay she fell three times due to the negligence and lack of supervision of the nursing staff.

Rehab patient's family · 2025☆☆☆☆

The nurses are nice, but are forgetful. If you ask them for something. You have to ask him about ten times.

Patient receiving IV infusion · 2025☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
15.5%
CA
11.7%
Orange
8.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
19.4%
CA
10.7%
Orange
9.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
15.3%
CA
10.5%
Orange
10.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
14.4%
CA
10.4%
Orange
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
CA
7.0%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
19.5%
CA
13.7%
Orange
12.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
81.8%
CA
94.2%
Orange
95.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Mixed vs Avgs
Here
90.4%
US
79.8%
CA
93.2%
Orange
94.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
Well above state avg (15.4)
34 complaint-triggered

South Coast Post Acute has concerning patterns of repeated violations with 35 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility persistently struggles with abuse prevention and protection, medication management, and infection control across multiple surveys. Recent violations as late as October 2025 show ongoing problems with abuse protection and care planning, suggesting these serious issues have not been adequately resolved despite correction claims.

Oct 29, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 24, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 7, 2025Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 15, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 6, 2025Complaint
5
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 28, 2025Routine
19
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Coast Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Windsor

Chain Size

23 facilities nationwide

Chain avg rating: 2.4/5 · Rank 94 of 188

Ownership & Management

Owners

Meshuga 2 Operations Holdings, LLC

Owner · Organization

100%

9560 Pico LLC

Owner (parent company) · Organization

Pico Ar LLC

Owner (parent company) · Organization

Robin, Aaron

Owner (parent company)

Tress, Avrohom

Owner (parent company)

Key personnel

Robin, AaronOfficer / DirectorTress, AvrohomOfficer / DirectorHurtado, MiguelManagerSalem, ChristopherManagerShaw, PamelaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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