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Nursing HomeMedicaid Investigative

Plaza Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1209 Hemlock Way, Sunwood Central · Santa Ana, CA 92707145 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 38 Google reviews

5
4
3
2
1
Plaza Healthcare Center Nursing Home in Santa Ana, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (29 vs median 13.0)
  • High RN turnover (69%)

Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in COUNTRY VILLA HEALTH SERVICES chain · $4,587 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some individual CNAs are noted for being exceptionally caring, the facility has a documented pattern of severe understaffing and communication failures. If you choose this facility, you must implement a strict system for checking on your loved one's hygiene and ensure you have a direct way to reach a nurse, as phone communication is frequently reported as non-existent.

Google Reviews

Google Reviews

38 reviews on Google
Families should exercise extreme caution, as many reviewers report severe issues with neglect, understaffing, and poor communication. While some direct care staff and CNAs are praised for being kind and professional, there are frequent reports of medical emergencies, hygiene issues, and difficulty reaching administration.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Kind and professional CNAs
  • Accommodating nursing staff
  • Effective wound care specialists

Concerns

  • Severe understaffing and slow response to call lights (mentioned by 4 reviewers)
  • Difficulty reaching staff or administration via phone (mentioned by 5 reviewers)
  • Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
  • Inadequate patient hygiene and grooming (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(6)'20(3)'23(4)'25(4)'26(3)

Distribution · 44 analyzed

5
15
4
3
3
0
2
4
1
22

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard wonderful things about the professionalism of your CNAs and wound care specialists; how do those specific teams coordinate to ensure consistent care for each resident?
  • 2With the recent focus on improving facility standards, what specific steps are being taken to ensure the dining areas and common spaces remain clean and fresh-smelling?
  • 3How do you ensure that call lights are answered promptly, especially during the busier shifts when the nursing staff is managing many residents?
  • 4What is the best way for family members to stay in direct and consistent communication with the administration regarding a loved one's care?
  • 5Can you tell me more about the daily meal service and how you ensure the food is both nutritious and appetizing for the residents?
  • 6What is the protocol for handling medical emergencies or sudden changes in health status during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The administrator's door is always open and I have seen him here early and late.

Rehab patient · 2019★★★★★

Staff are accommodating, professional, listened to my request (to take a patient on an outing), said they'd notify me of the doctor's response.

Long-term resident's family · 2025★★★★★

This rehabilitation center is such a joke! The staff are terrible when it comes to the care and bedside manner of our guests. Just about every time I go their to visit my grandma, she’s left calling for help to use the bathroom and left waiting till she wets herself, leaving her feeling helpless.

Long-term resident's family · 2019☆☆☆☆
Source: 38 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
19.4%
CA
10.7%
Orange
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.5%
CA
13.7%
Orange
12.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
CA
10.5%
Orange
9.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.3%
Worse than Avg
Here
13.3%
US
12.1%
CA
7.0%
Orange
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
CA
98.6%
Orange
98.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.2%
Worse than Avg
Here
95.2%
US
95.5%
CA
98.2%
Orange
99.2%
Short-Stay Residents (Rehab / Post-Acute)
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
1.6%
CA
1.5%
Orange
1.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
81.8%
CA
94.2%
Orange
95.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.3%
Mixed vs Avgs
Here
87.3%
US
79.7%
CA
93.2%
Orange
94.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
2penalties
Well above state avg (15.4)
95 complaint-triggered
$4,587 in fines

This facility has an extremely concerning pattern of recurring problems that families have repeatedly reported to authorities, triggering over half of the 201 total deficiencies. The most serious issues involve protection from abuse and neglect, appearing consistently throughout the three-year period with multiple complaints, alongside persistent problems with medication management and food safety. Though all violations show correction dates, the repeated nature of the same fundamental care failures, particularly around resident safety and basic pharmaceutical services, suggests systemic problems that persist despite official corrections.

Feb 26, 2026Complaint
1
0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 23, 2025Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 7, 2025Complaint
6
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0805Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0807Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0838Minimal · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Jun 16, 2025Routine
19
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0751Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Minimal · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0755Minimal · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 16, 2025Complaint
5
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Apr 23, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Aug 21, 2023

$2,470

Fine

Aug 14, 2023

$2,117

Ownership & Operations

Who Operates This Facility

Owner / Operator

Plaza Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.5/5 · Rank 6 of 6 (Worst)

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerChang, AlvinManagerRodriguez, AngelManagerSanta Ana Wellness Gp LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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