Plaza Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (29 vs median 13.0)
- High RN turnover (69%)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in COUNTRY VILLA HEALTH SERVICES chain · $4,587 in fines · Abuse citation
What this means for your family
While some individual CNAs are noted for being exceptionally caring, the facility has a documented pattern of severe understaffing and communication failures. If you choose this facility, you must implement a strict system for checking on your loved one's hygiene and ensure you have a direct way to reach a nurse, as phone communication is frequently reported as non-existent.
Google Reviews
Google Reviews
38 reviews on Google“Families should exercise extreme caution, as many reviewers report severe issues with neglect, understaffing, and poor communication. While some direct care staff and CNAs are praised for being kind and professional, there are frequent reports of medical emergencies, hygiene issues, and difficulty reaching administration.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional CNAs
- Accommodating nursing staff
- Effective wound care specialists
Concerns
- Severe understaffing and slow response to call lights (mentioned by 4 reviewers)
- Difficulty reaching staff or administration via phone (mentioned by 5 reviewers)
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Inadequate patient hygiene and grooming (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the professionalism of your CNAs and wound care specialists; how do those specific teams coordinate to ensure consistent care for each resident?
- 2With the recent focus on improving facility standards, what specific steps are being taken to ensure the dining areas and common spaces remain clean and fresh-smelling?
- 3How do you ensure that call lights are answered promptly, especially during the busier shifts when the nursing staff is managing many residents?
- 4What is the best way for family members to stay in direct and consistent communication with the administration regarding a loved one's care?
- 5Can you tell me more about the daily meal service and how you ensure the food is both nutritious and appetizing for the residents?
- 6What is the protocol for handling medical emergencies or sudden changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The administrator's door is always open and I have seen him here early and late.”
“Staff are accommodating, professional, listened to my request (to take a patient on an outing), said they'd notify me of the doctor's response.”
“This rehabilitation center is such a joke! The staff are terrible when it comes to the care and bedside manner of our guests. Just about every time I go their to visit my grandma, she’s left calling for help to use the bathroom and left waiting till she wets herself, leaving her feeling helpless.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has an extremely concerning pattern of recurring problems that families have repeatedly reported to authorities, triggering over half of the 201 total deficiencies. The most serious issues involve protection from abuse and neglect, appearing consistently throughout the three-year period with multiple complaints, alongside persistent problems with medication management and food safety. Though all violations show correction dates, the repeated nature of the same fundamental care failures, particularly around resident safety and basic pharmaceutical services, suggests systemic problems that persist despite official corrections.
Feb 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 7, 2025Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Jun 16, 2025Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 16, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Apr 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 21, 2023
$2,470
Fine
Aug 14, 2023
$2,117
Ownership & Operations
Who Operates This Facility
Plaza Healthcare Center
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit plazahealthcenter.com
Medicare data downloads
Original nursing home datasets
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