Soldiers and Sailors Memorial Hospital Extended CA
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (64%)
- High RN turnover (60%)
Bottom 25% in NY · Critically understaffed (RN) · $21,733 in fines
What this means for your family
We strongly advise looking for alternative facilities, as there is a consistent and long-standing pattern of severe neglect, ignored call bells, and unprofessional management. If you must consider this facility, demand a tour of the specific unit, ask for current nurse-to-patient ratios, and inquire about their specific protocols for responding to call bells during night and weekend shifts.
Google Reviews
Google Reviews
12 reviews on Google“Soldiers and Sailors Memorial Hospital Extended Care faces severe criticism regarding chronic understaffing, neglect, and unprofessional behavior from management. Multiple families and patients report long wait times for call bells, poor hygiene standards, and a lack of responsiveness to medical needs. While a few older reviews mention pockets of caring staff, the overwhelming consensus in recent years points to a facility struggling to provide basic, dignified care.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members show genuine care
- Long-term residents occasionally receive loving care
- Located near hospital facilities
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Call bells ignored for extended periods (mentioned by 4 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 4 reviewers)
- Unprofessional or abusive behavior by management/nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's proximity to the hospital, what is the specific protocol for handling urgent medical changes or emergencies for residents?
- 2I noticed concerns regarding response times for call bells; could you walk me through your current process for ensuring residents receive assistance in a timely manner?
- 3How does your team currently manage staffing levels during peak hours to ensure that residents receive consistent support with daily hygiene and toileting needs?
- 4Could you describe the current structure of your activities program and how you encourage resident participation throughout the week?
- 5What steps is management taking to improve communication with families regarding their loved one's care and daily well-being?
- 6How do you ensure that medication management is handled accurately and consistently for all residents?
Personalized based on this facility's data
Key Review Excerpts
“I have no choice of food been left in urine and stool sometimes for hours call bells not answered and yes I have a watch to time them.”
“The nurse manager should be fired she is rude and yells at patients, throws things at patients and yells at family members visiting their loved ones if they ask for something.”
“This is a horrible facility, from ignored call bells for sometimes hours, to being left in urine and feces with bed soars, to mean nurses and aides, management and social workers that will ignore your calls, twist your words and absolutely deny everything every time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with emergency preparedness systems, particularly backup power generators cited across all three surveys, alongside ongoing problems with accident prevention and resident safety. Families have filed complaints resulting in citations for resident rights violations and inadequate assistance with daily living activities. While all deficiencies show correction dates, the pattern of repeated emergency system failures and safety concerns across multiple years suggests persistent operational challenges that families should carefully consider.
Nov 4, 2024Routine10
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nov 4, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 30, 2022Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 22, 2019Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 4, 2024
$21,733
Ownership & Operations
Who Operates This Facility
Soldiers and Sailors Memorial Hospital Extended CA
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit flhealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.