Penn Yan Manor Nursing Home INC
Strong Medicare quality ratings; families often praise compassionate and supportive nursing staff. Still worth an in-person visit.
based on 19 Google reviews

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What this means for your family
The facility is highly regarded for its compassionate nursing staff and supportive end-of-life care, making it a strong choice for families prioritizing emotional support. However, families should be proactive in establishing clear communication channels with medical providers and monitor the consistency of daily care tasks like medication and hydration.
Google Reviews
Google Reviews
19 reviews on Google“Penn Yan Manor Nursing Home receives significant praise for its compassionate nursing staff, particularly during end-of-life care, with families noting that caregivers are attentive and supportive. However, some families have reported concerns regarding communication with medical providers and inconsistencies in basic care tasks like medication administration and hydration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and supportive nursing staff
- High-quality end-of-life care
- Clean and well-maintained facility
- Accommodating to family visitation needs
Concerns
- Difficulty communicating with medical providers (mentioned by 2 reviewers)
- Inconsistencies in basic resident care and medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star rating for end-of-life care, how does your team approach coordinating care plans and updates with family members to ensure we stay informed?
- 2I noticed some feedback regarding medication administration; could you walk me through your current process for ensuring accuracy and how you track daily medication delivery?
- 3With a smaller capacity of 46 residents, how do you foster a sense of community and what does a typical social or activity calendar look like for someone living here?
- 4We value clear communication; what is the best way for us to reach the clinical team if we have specific questions about our loved one's health status?
- 5Since you have a 3-star staffing rating, how do you ensure that residents receive consistent daily care and attention during shift changes?
- 6How does your facility handle medical emergencies or sudden changes in a resident's condition, and at what point is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The care team here is simply amazing. They poured their hearts out to my grandpa, Ed. They were trusting and true companions to him. During his last days, they each came to his room, shared stories with us, wished him farewell with love and peaceful words, made sure he was comfortable and at ease.”
“They were very accommodating to get mom set up to try to see some of her family outside the window. We did also get an extra special time with the Nurse Practioner to give us insight and update on her prognosis.”
“Allison and Shannon were two of my uncle's nurses and they were fantastic. Jean D'Abbrocci pwas was the NP who was there. She couldn't have been any kinder.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
5
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Penn Yan Manor has recurring issues with safety systems and care planning that persist across multiple surveys, with families filing at least one complaint about communication during resident transfers. The facility shows repeated problems with electrical systems, emergency equipment, and care plan development spanning 2019 to 2024. While all deficiencies have correction dates, the pattern of safety-related violations and ongoing care planning issues suggests families should ask specific questions about emergency preparedness and care coordination during visits.
Apr 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Apr 25, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Aug 5, 2022Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Nov 12, 2019Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Penn Yan Manor Nursing Home INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit pennyanmanor.com
Medicare data downloads
Original nursing home datasets
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