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Nursing HomeMedicaid Top Rated

Penn Yan Manor Nursing Home INC

Strong Medicare quality ratings; families often praise compassionate and supportive nursing staff. Still worth an in-person visit.

655 North Liberty Street, Penn Yan, NY 1452746 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 19 Google reviews

5
4
3
2
1
Penn Yan Manor Nursing Home INC Nursing Home in Penn Yan, NY — Street View
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What this means for your family

The facility is highly regarded for its compassionate nursing staff and supportive end-of-life care, making it a strong choice for families prioritizing emotional support. However, families should be proactive in establishing clear communication channels with medical providers and monitor the consistency of daily care tasks like medication and hydration.

Google Reviews

Google Reviews

19 reviews on Google
Penn Yan Manor Nursing Home receives significant praise for its compassionate nursing staff, particularly during end-of-life care, with families noting that caregivers are attentive and supportive. However, some families have reported concerns regarding communication with medical providers and inconsistencies in basic care tasks like medication administration and hydration.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and supportive nursing staff
  • High-quality end-of-life care
  • Clean and well-maintained facility
  • Accommodating to family visitation needs

Concerns

  • Difficulty communicating with medical providers (mentioned by 2 reviewers)
  • Inconsistencies in basic resident care and medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.5'18(2)4.05.0'20(3)4.55.0'22(2)4.05.0'24(1)4.0'25(1)

Distribution · 19 analyzed

5
13
4
2
3
4
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given your 5-star rating for end-of-life care, how does your team approach coordinating care plans and updates with family members to ensure we stay informed?
  • 2I noticed some feedback regarding medication administration; could you walk me through your current process for ensuring accuracy and how you track daily medication delivery?
  • 3With a smaller capacity of 46 residents, how do you foster a sense of community and what does a typical social or activity calendar look like for someone living here?
  • 4We value clear communication; what is the best way for us to reach the clinical team if we have specific questions about our loved one's health status?
  • 5Since you have a 3-star staffing rating, how do you ensure that residents receive consistent daily care and attention during shift changes?
  • 6How does your facility handle medical emergencies or sudden changes in a resident's condition, and at what point is the family typically notified?

Personalized based on this facility's data


Key Review Excerpts

The care team here is simply amazing. They poured their hearts out to my grandpa, Ed. They were trusting and true companions to him. During his last days, they each came to his room, shared stories with us, wished him farewell with love and peaceful words, made sure he was comfortable and at ease.

Long-term resident's family · 2023★★★★★

They were very accommodating to get mom set up to try to see some of her family outside the window. We did also get an extra special time with the Nurse Practioner to give us insight and update on her prognosis.

Long-term resident's family · 2021★★★★★

Allison and Shannon were two of my uncle's nurses and they were fantastic. Jean D'Abbrocci pwas was the NP who was there. She couldn't have been any kinder.

Long-term resident's family · 2021★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility48.6%
Worse than Avg
Here
48.6%
US
93.4%
NY
91.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
NY
18.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
1.6%
NY
1.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.1%
Mixed vs Avgs
Here
14.1%
US
19.5%
NY
13.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
14.4%
NY
14.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (7.6)
1 complaint-triggered

Penn Yan Manor has recurring issues with safety systems and care planning that persist across multiple surveys, with families filing at least one complaint about communication during resident transfers. The facility shows repeated problems with electrical systems, emergency equipment, and care plan development spanning 2019 to 2024. While all deficiencies have correction dates, the pattern of safety-related violations and ongoing care planning issues suggests families should ask specific questions about emergency preparedness and care coordination during visits.

Apr 25, 2024Complaint
1
0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Apr 25, 2024Routine
4
0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Aug 5, 2022Routine
10
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0901Minimal · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

Nov 12, 2019Routine
8
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Ownership & Operations

Who Operates This Facility

Owner / Operator

Penn Yan Manor Nursing Home INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Powers, GregOfficer / DirectorSnyder, LaurenOfficer / DirectorFeinberg, JasonManagerFish, JessicaManagerFeinberg, JasonAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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