Solaris Senior Living North Naples
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
This facility shows a stark divide in experiences; while the rehab and therapy teams receive high praise, there are serious, recurring complaints regarding sanitation and the treatment of dementia patients. If you consider this facility, conduct an unannounced visit to check for cleanliness and specifically ask the administration how they handle communication with family members regarding care plans.
Google Reviews
Google Reviews
28 reviews on Google“Solaris Senior Living North Naples receives highly polarized feedback, with some families praising the professional therapy and nursing staff, while others report severe concerns regarding sanitation, pest control, and staff empathy. Critical issues include reports of roach infestations, poor communication with family members, and inconsistent care for residents with dementia. Prospective families should be aware of these significant discrepancies in reported quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical therapy team
- Helpful administrative and case management staff
- Clean and inviting environment reported by some long-term residents
- Consistent care for long-term residents noted by some families
Concerns
- Unsanitary conditions and pest infestations (roaches) (mentioned by 2 reviewers)
- Lack of empathy and poor communication with families regarding care plans (mentioned by 3 reviewers)
- Inadequate hygiene practices (hand washing) (mentioned by 2 reviewers)
- Neglect of medical needs for dementia patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility hygiene, could you walk me through your current protocols for room sanitation and pest control?
- 2I noticed the facility has a 5-star staffing rating; how does that high level of staffing translate into the daily hands-on care and hygiene assistance provided to residents?
- 3What specific steps are taken to ensure consistent and proactive communication with family members regarding updates to a loved one's care plan?
- 4How does your team manage the unique medical and behavioral needs of residents in memory care to ensure their safety and comfort?
- 5Could you describe the daily activity schedule and how you encourage residents to participate in social engagement and dining experiences?
- 6What is your process for managing and administering medications, and how do you monitor for any changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“This is the most unsanitary roach-infested facility I have ever been to. Not only is it disgusting, the staff especially the Director of Nursing Jennifer Kirisits herself, and some of the other nurses are some of the most awful nurses I've witnessed.”
“The Solaris north staff is unbelievably efficient and professional, especially the case manager Brandy. It is very organized and more than kind to the patient.”
“The direct care nursing staff were great. The nursing and admin- not so much. My dad has dementia, so what he was telling them was all incorrect. When we told the staff otherwise (as his caretakers) they said “he is his own person.” We, as the caretakers, were completely disregarded.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 26 deficiencies across 3 surveys with recurring issues in fire safety, medication management, and resident care quality. The most concerning pattern involves repeated problems with emergency power systems and medication labeling appearing in multiple surveys. While all deficiencies show provider correction dates, the persistence of similar issues across years suggests ongoing operational challenges that families should discuss during visits.
Apr 24, 2025Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 8, 2023Routine10
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 16, 2021Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Federal Penalties
Fine
Apr 24, 2025
$4,979
Fine
Apr 24, 2025
$5,519
Ownership & Operations
Who Operates This Facility
Solaris Senior Living North Naples
nonprofit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 19 of 22
Ownership & Management
Owners
North Naples Healthcare Holding, LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit solarishealthcare.org
Medicare data downloads
Original nursing home datasets
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